Sayelo, the AI medical phone answering service, answers every call, books the appointment in your calendar, takes messages and sorts out emergencies, 24/7, backing up your reception staff. HDS hosting on all plans, from €39 excl. VAT/month, 14-day free trial.
When the line rings unanswered or is busy, some patients don't call back and book elsewhere. The agent answers them, with no queue, and your reception staff stay in charge of the cases that need a human.
Data hosting
Data hosted in France by an HDS-certified host
Your call data (recordings, transcripts, summaries, contacts and appointments) is hosted in France by an HDS-certified host (HDS: the French certification for health data hosting providers). Transcription, conversation and speech synthesis are processed in the European Union, by providers bound to Sayelo by a GDPR-compliant data protection agreement, listed in our privacy policy (in French).
Our security guarantees →The invisible loss
A practice doesn't just lose time when it misses a call: it loses patients, often without ever knowing. A patient who can't reach you calls the practice next door.
When all the patients call at the same time, a single line can't keep up. Those who get the engaged tone call back, give up or go to the emergency department.
After a missed call, the patient books elsewhere or lets it go. The slot stays empty, and their follow-up falls behind.
Every missed appointment is a slot lost for the practice and for another patient. The SMS reminder the day before reduces no-shows.
In practice
No IT project. Your agent asks you its questions one at a time, then our team finalises everything with you.
In writing, on WhatsApp or with a form. In France, it finds your practice in the register by its name or SIRET number: company name, address, specialty. Elsewhere, you give your VAT or company number and your registered office address.
It extracts your opening hours, your practitioners and your instructions, and drafts a first agent on its own.
Pre-selected profiles for medical reception: a calm, reassuring tone.
Google Calendar, Microsoft 365 or Cal.com: Sayelo sees your availability in real time.
You keep your current number by forwarding it to your agent's number. Your agent also receives a number according to your country's rules: see Sayelo in your country.
Numbers and telephony are provided by a partner operator registered with ARCEP (the French telecoms regulator), with the same network quality either way.
Your patients call your agent's number, or your usual number, forwarded or (in France) ported. Sayelo answers, 24/7.
The operator advantage
You keep your current number, as you prefer: by forwarding it to your agent or, in France, by porting it, on all plans. A new number is also included from the start of the trial, if you would rather start from scratch. Numbers and telephony are provided by a partner operator registered with ARCEP (the French telecoms regulator), whichever option you choose.
You keep your current number by forwarding it to your agent's number. Your agent also receives a number according to your country's rules: see Sayelo in your country.
You choose, with no obligation.
Voice goes through registered operator infrastructure, whether your calls arrive by call forwarding or, in France, on your ported number. No dropouts, no lag to put up with.
No risky tinkering with your phone system. We manage the network; you keep your set-up.
What the agent does
Offers a real slot, confirms it and puts it straight into your calendar.
According to your instructions: immediate transfer to you, or referral to the emergency services.
Automatic confirmations and reminders — the lever that greatly reduces no-shows.
Opening hours, address, documents to bring: it answers for you. And during the call, it sends the caller an SMS with the address and directions or the list of documents to bring that you have prepared.
A clear summary by email, without taking notes during the consultation.
In the evening, at weekends, during the lunchtime peaks: the line never gets jammed.
Comparison
Voicemail doesn't convert. A human answering service is valuable but costly and limited in time. Sayelo combines the availability of a machine with the action of an assistant — as back-up, never as a replacement.
| Voicemail | Answering service | Sayelo | |
|---|---|---|---|
| Available 24/7 | Passive | Extended hours | Round the clock |
| Immediate answer | — | Queue | Yes |
| Appointments in your calendar | No | Yes | Yes |
| Emergency sorting | No | Yes | Yes |
| Summary & transcript | No | Varies | Yes |
| Number of your choice (your own or provided) | Yes | Varies | Yes |
| Cost | Low, ineffective | High | Fixed, under control |
Opening hours, address and directions, practical instructions before a consultation, paperwork to bring: the agent answers the practice's common questions without tying up reception staff. The patient gets their answer in a minute, instead of a message on an answering machine. When a patient asks to be called back or leaves a message, the agent notes the request and contact details, then sends a clear summary to reception after every call.
The agent doesn't replace your team: it shields them from the flood of calls. According to your instructions, it transfers the call to reception — a sensitive request, an unusual situation, a patient who would rather speak to a human. Each transfer number can be offered only at certain times, in your country's time zone: an on-call line in the evening or at weekends, which then takes priority over the usual number. And it never gives medical advice: for any question of that kind, it refers the caller to the practice.
Frequently asked questions
Yes. The agent reads the actual availability in your calendar, offers the patient a slot and confirms the appointment, including at night, at weekends and at peak times. No double entry: the appointment goes straight into your calendar.
The voice is natural and fluent. In line with regulations, every call begins with a clear announcement that an artificial intelligence is speaking. For everyday requests, the conversation stays simple and most patients don't mind at all.
Sayelo detects urgent situations and applies your instructions: immediate transfer to the designated line, and referral to the emergency services if necessary. You define the protocol; it follows it to the letter.
Yes. When a patient asks to be called back or leaves a message, the agent notes the request and contact details, then passes a clear summary to reception after every call. Nothing gets lost, even when the line is jammed.
They get an immediate answer instead of voicemail: the agent books the appointment or takes the message, and reception finds a summary of every call when the practice opens.
Your call data (recordings, transcripts, summaries, contacts and appointments) is hosted in France by an HDS-certified host (health data hosting provider). Your calls are processed in accordance with the GDPR: recordings are opt-in only and announced to the caller. Recordings and transcripts are kept for a limited period, set by the customer (90 days by default), then deleted automatically. Nothing is sold on. Your practice's confidentiality instructions apply to every conversation.
No. Sayelo works as back-up: it handles overflow, peaks and out-of-hours calls, and transfers the call to your team whenever your instructions say so. Your reception staff keep the patient relationship and focus on front-desk work and admin. It never gives medical advice.
No. You keep your current number, as you prefer: by forwarding it to your agent or, in France, by porting it, on all plans. A new number is also included from the start of the trial, if you would rather start from scratch. We connect your existing calendar: Google Calendar, Microsoft 365 or Cal.com.
Your first agent is ready in 5 minutes: it guides you in writing, on WhatsApp or with a form. Our team then fine-tunes it with you. No technical skills required.
Your trade
Every business has its own calls, emergencies and vocabulary. See what the agent does for yours.
Several specialties and calendars on one number, routing to the right practitioner or reception desk, simultaneous calls handled, warning signs referred to the emergency services.
Toothache, scale and polish, follow-up treatment: the agent fits in the emergency, books the appointment and sends a reminder the day before.
Round area checked, care visits scheduled at the right time, prescriptions and hospital discharges noted, emergencies referred to the emergency services: the agent answers while you're driving.
Courses of sessions scheduled, reminders about the prescription and health insurance card: the agent answers during your sessions.
Same-day consultations and scheduled appointments booked, repeat prescriptions noted, warning signs referred to the emergency services: the agent holds the line.
Waiting list kept, realistic waiting time given, reason for the assessment recorded, parents reassured, session reminders sent: the agent answers while you're in a session.
Slots for infants, pregnant women and athletes respected, appointments confirmed with reminders: the agent answers during the session.
Chiropody treatment or insole assessment, the right duration, your follow-up priorities respected, a reminder the day before: the agent answers while you're with a patient.
First calls handled calmly, without asking the reason, appointments in person or by video, people in distress directed to a crisis line or the emergency services: the agent answers during the session.
Chocolate swallowed, cat off its food, vaccination reminder: the agent sorts out the emergency and transfers to the on-call vet.
All the trades covered by AI phone answering → · How much do your missed calls cost you?
Set up your phone reception in 5 minutes, supported from start to finish.
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