AI answering service for vets: emergencies go straight through, everything else gets an appointment.
Sayelo, the AI voice agent and AI receptionist for vets, answers 24/7. Chocolate swallowed, cat off its food, vaccination reminder: the agent triages the emergency and transfers to the on-call vet. From €39/month excl. VAT, 14-day free trial, no set-up fees.
A dog that has eaten chocolate, a cat that has stopped eating, a vaccination booster: Sayelo answers during consultations and surgery, tells a life-threatening emergency from a routine appointment, and transfers immediately to the on-call vet. The AI announces itself in its very first sentence, and gives no treatment advice.
from €39 excl. VAT/month afterwards · no commitment · the AI announces itself on every call
In a vet practice, the phone is the first waiting room. It rings for a dog that has swallowed chocolate, for a vaccination booster, for test results, and reception can't take everything between two consultations and an operation. At night, the on-call vet gets everything, the life-threatening and the rest.
Sayelo's AI answering service answers every call. It introduces itself as an AI assistant, notes the animal, its weight and its symptoms, asks your triage questions, and immediately transfers life-threatening emergencies to the on-call vet, passing on the details. Vaccinations, neutering and consultations become appointments in each vet's calendar, confirmed by SMS with a reminder the day before. The agent never gives treatment advice, and call data is hosted in France by an HDS-certified host.
Day to day
What vets deal with on the phone.
Reception swamped between consultations and surgery
A vet practice means a full waiting room, an operating theatre, and a phone that never stops ringing. Reception handles payments, prescriptions and reminders; meanwhile, the line is engaged.
Emergencies to triage among vaccination reminders
A dog that has swallowed something toxic and a vaccination booster come in on the same line. The first can't wait, the second can, and someone has to tell the difference on every call.
Night-time calls to the on-call vet
At night and at weekends, worried owners call, and the on-call vet can't answer everything. Calls need triaging before the transfer, and a message taken when it isn't life-threatening.
Results and questions that clog the line
“Are the test results back?”, “Does he need to fast beforehand?”, “What time can I collect him?”: legitimate questions that tie up the line while an emergency is trying to get through.
How much are your missed calls costing you? Work it out in one minute with the calculator.
What the agent does
What your AI receptionist does for a vet practice.
Triages life-threatening emergencies
Poisoning, accident, breathing difficulties, seizures, a birth that isn't progressing: the agent asks your questions and transfers immediately to the on-call vet, according to the rules you've defined.
Books consultation and vaccination appointments
Vaccination, booster, neutering, check-up, consultation: each vet has their own calendar, each reason its own length. The agent offers real slots, confirms by SMS and sends a reminder the day before.
Notes the species, age and symptoms
Pet's name, species, breed, age, weight, symptoms and how long they've lasted: the record is ready before the transfer or the appointment, and the vet doesn't have to ask the same questions again.
Transfers to the on-call vet at night and at weekends
Depending on your hours, the agent transfers to the on-call vet or directs the caller to the partner emergency vet service you've set up. Anything that isn't life-threatening becomes a message for opening time.
Answers practical questions
Opening hours, documents, fasting before an anaesthetic, collection time after an operation: the agent answers with your instructions, and can send the address or your instructions by SMS during the call. It gives no treatment advice.
Recognises owners and their pets
A loyal client, a breeder, a partner rescue centre: the agent recognises the caller, picks up the history of recent calls and applies your per-contact instructions.
Emergencies
Emergencies: what gets transferred, and when.
- Poisoning, accident, breathing difficulties, seizures, a birth that isn't progressing: immediate transfer to the on-call vet
- Lethargic animal, off its food for more than a day, repeated vomiting: same-day appointment, according to your instructions
- Practice closed: transfer to the on-call vet, or referral to the partner emergency vet service you've set up
- Vaccination, booster, neutering, check-up: appointment in the calendar
- Request for treatment or dosage advice: message for the vet, no answer from the agent
You decide who's on call, at which times, and which situations trigger an immediate transfer. The agent passes on the species, weight and symptoms before putting the call through, so the vet saves time. It never gives treatment advice.
Each transfer number can be offered only at certain times, in your country's time zone: an on-call line in the evening and at weekends then takes priority over the usual number. Outside these times, the agent takes a message and sends it to you. The transfer is direct: if nobody answers, the caller reaches the voicemail of the transfer number.
Step by step
A typical call, from the first ring to the summary.
The ring
The agent answers during consultations and surgery, and introduces itself as the practice's AI assistant.
The animal
Species, breed, age, weight, name: it notes the animal and recognises the owner if they've been in before.
The symptoms
What's happening, since when, what the animal has swallowed or been through: it asks your triage questions, without interpreting.
Emergency or appointment
Life-threatening emergency: immediate transfer to the on-call vet, details passed on. Otherwise, an appointment in the vet's calendar, at the length set for that reason.
The SMS
The owner receives the confirmation with the address and your instructions, such as fasting before an anaesthetic, then a reminder the day before.
The summary
After the call, an email to the practice with the summary, the animal, the appointment or transfer, and the full transcript.
Calendar and tools
Your appointments in your calendar, your calls in your tools.
Each vet has their own calendar, and the agent books consultations and vaccinations into the open slots, with a lock against double bookings. Recordings and transcripts are hosted in France by an HDS-certified host; each call can also be pushed by webhook to the practice's software.
- Your calendar read live, in Google Calendar, Microsoft 365 or Cal.com: real slots, double-booking lock, confirmation and SMS reminder the day before
- SMS sent during the call, with the caller's consent: address, booking link, instructions you've prepared
- Email summary after every call, full transcript, and webhooks to your business software
Sellsy and monday.com connected natively, all your other tools via outbound webhooks. All integrations →
Number and setup
Your number, your setup.
You keep your current number by forwarding it to your agent's number. Your agent also receives a number according to your country's rules: see Sayelo in your country.
Ready in 5 minutes: your agent guides you in writing, on WhatsApp or with a form, reads your website, and you listen to its voice before choosing it. Our team then fine-tunes the settings with you. Numbers and telephony are provided by a partner operator registered with ARCEP (the French telecoms regulator). How it works →
Comparison
Voicemail, call answering service or Sayelo?
| Voicemail | Call answering service | Sayelo | |
|---|---|---|---|
| Available 24/7 | Passive | Extended hours | Round the clock |
| Immediate answer | — | Queue | Yes |
| Life-threatening emergency transferred immediately | No | Depends on the script | Yes, according to your rules |
| Species, weight and symptoms passed on | No | Yes | Yes, before the transfer |
| Night-time on-call vet alerted | No | Rarely | Yes, according to your hours |
| Summary & transcript | No | Varies | Yes |
| Cost | Low, ineffective | High | Fixed, from €39/month excl. VAT |
Pricing
Clear pricing, from €39/month excl. VAT.
14-day free trial. No fixed-term commitment: cancel at any time, with 30 days' notice. Minutes, SMS and the number of agents depend on the plan: see pricing and plan details →
Frequently asked questions
Questions from vets.
How does the agent recognise a life-threatening emergency?
With the triage questions you define: what the animal has swallowed, an accident, difficulty breathing, seizures, a birth that isn't progressing. In these cases, it transfers immediately to the on-call vet, passing on the species, weight and symptoms. It interprets nothing and never gives false reassurance.
What happens at night?
The agent answers, triages the call, and transfers life-threatening emergencies to the on-call vet you've set for that time slot, or directs the caller to the partner emergency vet service you've set up. Anything that isn't life-threatening becomes a message for opening time, with an appointment if the owner wishes.
Does it give treatment advice?
Never. A question about a dose, a medicine or a treatment becomes a message for the vet. The agent sticks to the practical information you've given it: opening hours, fasting before an anaesthetic, documents, collection time.
Does it book vaccination and neutering appointments?
Yes, in each vet's calendar, at the length set for that reason, with confirmation by SMS and a reminder the day before. It notes the species, age and weight to prepare for the consultation.
Where is the data hosted?
Everything that comes from calls (recordings, transcripts, summaries and owners' contact details) is hosted in France by an HDS-certified host, with recordings that are announced, opt-in and automatically deleted. Our security and GDPR commitments →
Will owners know they're talking to an AI?
Yes, the agent says so in its very first sentence. A worried owner mainly wants to be put through quickly when it's serious, and to get a clear appointment when it isn't: that's exactly what the agent does.
Can I keep the practice's number?
Yes. You keep your current number, as you prefer: by forwarding it to your agent or, in France, by porting it, on all plans. A new number is also included from the start of the trial, if you would rather start from scratch. Either way, the number your clients know always gets answered, even during an operation.
Updated on 14 October 2026.
Other industries
Sayelo for other industries.
- AI receptionist for dental practices: Toothache, scale and polish, follow-up treatment: the agent fits in the emergency, books the appointment and sends a reminder the day before.
- the AI voice agent for physiotherapy practices: Courses of sessions scheduled, prescription and health insurance card reminders: the agent answers during your sessions.
- booking pet grooming appointments by phone: Grooming booked for the right length depending on the breed and the service, the animal's habits noted, collection time given to the owner, reminder the day before.
Guides: AI receptionist: the complete guide · Answering calls in the evening and at weekends · Professional voicemail greetings: examples by trade
AI receptionist: all industries · Sayelo for medical practices · Security and GDPR · AI virtual receptionist · AI answering service with appointment booking
Hear it answer
before you decide.
The agent calls you back on your mobile and plays the receptionist for a vet practice. Three minutes, free, no bank card needed.