AI receptionist for dental practices: emergencies get a slot, and your dental nurse stays chairside.
Sayelo, the AI voice agent and AI receptionist for dentists, answers 24/7. Toothache, scale and polish, follow-up treatment: the agent fits in the emergency, books the appointment and sends a reminder the day before. From €39 excl. VAT/month, 14-day free trial, no set-up fees.
Toothache at 8 am, a scale and polish to schedule, an implant quote to follow up: Sayelo answers during treatment, fits emergencies into the slots you set aside, books appointments and sends a reminder the day before to cut no-shows. It announces that it is an AI in its very first sentence, and never gives medical advice.
from €39 excl. VAT/month afterwards · no commitment · the AI announces itself on every call
In a dental practice, the phone rings during treatment, and the dental nurse's hands are full. The person calling has been in pain since the night before, or wants a scale and polish, or is calling back about an implant quote. If they get voicemail, they call the practice next door, and the day's schedule doesn't fill up.
Sayelo's AI receptionist answers during treatment. It introduces itself as an AI assistant, asks your emergency questions, fits patients in pain into the emergency slots each dentist sets aside, books other appointments for the length of each procedure, confirms by SMS and sends a reminder the day before to cut no-shows. At weekends, it directs callers to the out-of-hours dental service for your area. When the practice is on holiday, you declare an exceptional closure to your agent in a single sentence: during that period, it plays your message, with the date you reopen and the out-of-hours service, or transfers to the colleague covering for you. It never gives medical advice or a price you haven't set up, and call data is hosted in France by an HDS-certified host.
Day to day
What dentists deal with on the phone.
The dental nurse is chairside, the phone is at reception
During treatment, the dental nurse holds the suction, not the phone. It rings unanswered, the patient in pain hangs up before it stops ringing and calls the practice next door.
Emergencies that upset the schedule
Toothache can't wait until next week. Without triage at the outset, the emergency gets squeezed in anywhere, or not at all, and the day's schedule falls apart.
Missed appointments that cost an hour in the chair
A patient who forgets their scale and polish means an hour of chair time lost, impossible to fill without a reminder. An SMS reminder the day before changes everything, provided someone sends it.
Implant and orthodontic quotes to follow up
A quote sent, a patient who hesitates, calls back, wants an appointment to talk it over: follow-up that deserves better than a sticky note between two patients.
How much are your missed calls costing you? Work it out in one minute with the calculator.
What the agent does
What your AI receptionist does for a dental practice.
Fits emergencies into your dedicated slots
Severe pain, swollen cheek, broken tooth, crown come off: the agent asks the questions you have defined and fits the emergency into the slots each dentist sets aside during the day. The day's schedule stays under control.
Books treatment and check-up appointments
Scale and polish, check-up, follow-up treatment, crown fitting: each procedure has its own length, each dentist their own calendar. The agent offers real slots, holds the one chosen and confirms by SMS.
Sends a reminder the day before to prevent no-shows
Immediate SMS confirmation and an automatic reminder the day before: fewer empty chairs. A patient who can no longer come calls, the agent moves the appointment and frees up the slot.
Directs callers to out-of-hours care when the practice is closed
At weekends and at night, the agent explains that the practice is closed and directs callers to the out-of-hours dental service for your area, with the number you have set up. It logs the call for Monday.
Recognises your patients
Existing or new patient, usual dentist, per-contact instructions: the agent picks up the history of recent calls and personalises the welcome, without asking for anything twice.
Notes quote and follow-up requests
Implants, orthodontics, whitening, a question about a quote already sent: the agent takes a precise message and flags it in “Activity” → “Calls”, with the “To do” filter. It quotes no price you haven't set up.
Emergencies
Emergencies: what gets transferred, and when.
- Severe swelling with a temperature, difficulty swallowing or breathing, bleeding that won't stop: referral to the emergency services
- Toothache, broken tooth, crown come off: same-day emergency slot, according to the questions and time slots you define
- Practice closed: referral to the out-of-hours dental service for your area, using the number you set up
- Scale and polish, check-up, follow-up treatment: appointment in the dentist's calendar
- Implant or orthodontic quote: message for the dental nurse, callback from the practice
You define each dentist's emergency slots, the questions that unlock them, and the times when the agent transfers the call to you rather than taking a message. Calls from your professional contacts, such as the dental lab or fellow dentists, can be transferred as a priority thanks to per-contact instructions.
Each transfer number can be offered only at certain times, in your country's time zone: an on-call line in the evening and at weekends then takes priority over the usual number. Outside these times, the agent takes a message and sends it to you. The transfer is direct: if nobody answers, the caller reaches the voicemail of the transfer number.
Step by step
A typical call, from the first ring to the summary.
The ring
The agent answers during treatment and introduces itself as the practice's AI assistant.
The reason and the pain
It asks what is happening and since when, then asks your emergency questions: temperature, swelling, bleeding.
Emergency or appointment
Emergency: it fits the patient into a same-day emergency slot. Otherwise, it offers an appointment for the length of the procedure, in the dentist's calendar.
New or existing patient
It recognises a patient who has been before, or creates a record for a new patient, with their dentist.
The SMS
The patient receives the confirmation with the address and the documents to bring, then a reminder the day before.
The summary
After the call, an email to the practice with the summary, the appointment booked, the messages left and the full transcript.
Calendar and tools
Your appointments in your calendar, your calls in your tools.
Each dentist has their own calendar, with their emergency slots set aside; the agent books appointments there for the length of each procedure, with a double-booking lock. As for data, everything that comes out of calls is hosted in France by an HDS-certified host, and your practice management software receives each call by webhook if you wish. With several dentists, each one manages their own agent with their own access to the app (3 agents and 3 users on the Pro plan, 5 and 5 on Business); the activity log keeps track of who changed what.
- Your calendar read live, in Google Calendar, Microsoft 365 or Cal.com: real slots, double-booking lock, confirmation and SMS reminder the day before
- SMS sent during the call, with the caller's consent: address, booking link, instructions you've prepared
- Email summary after every call, full transcript, and webhooks to your business software
Sellsy and monday.com connected natively, all your other tools via outbound webhooks. All integrations →
Number and setup
Your number, your setup.
You keep your current number by forwarding it to your agent's number. Your agent also receives a number according to your country's rules: see Sayelo in your country.
Ready in 5 minutes: your agent guides you in writing, on WhatsApp or with a form, reads your website, and you listen to its voice before choosing it. Our team then fine-tunes the settings with you. Numbers and telephony are provided by a partner operator registered with ARCEP (the French telecoms regulator). How it works →
Comparison
Voicemail, call answering service or Sayelo?
| Voicemail | Call answering service | Sayelo | |
|---|---|---|---|
| Available 24/7 | Passive | Extended hours | Round the clock |
| Immediate answer | — | Queue | Yes |
| Emergency fitted into a dedicated slot | No | Yes, after a callback | Yes, live |
| SMS reminder the day before | No | Rarely | Yes, automatic |
| Directed to out-of-hours care on Sundays | No | Sometimes | Yes, number set up |
| Summary & transcript | No | Varies | Yes |
| Cost | Low, ineffective | High | Fixed, from €39/month excl. VAT |
Pricing
Clear pricing, from €39/month excl. VAT.
14-day free trial. No fixed-term commitment: cancel at any time, with 30 days' notice. Minutes, SMS and the number of agents depend on the plan: see pricing and plan details →
Frequently asked questions
Questions from dentists.
How does the agent recognise a genuine dental emergency?
With the questions you define: intensity of the pain, temperature, swelling, broken tooth, bleeding. Depending on the answers, it fits the patient into a same-day emergency slot, offers a standard appointment, or refers them to the emergency services if there are serious signs. It never makes a diagnosis.
What happens on Sundays?
The agent explains that the practice is closed, directs the caller to the out-of-hours dental service for your area with the number you have set up, and logs the call so that the practice can call back on Monday if you wish.
How does it reduce missed appointments?
With immediate SMS confirmation and an automatic reminder the day before, sent without the dental nurse having to think about it. A patient who can no longer come calls, the agent moves the appointment and frees up the slot for an emergency.
Does it give advice or prices?
No medical advice, ever: a question about treatment or pain becomes a message for the dentist. As for fees, it only quotes what you have set up, the price of a consultation for example, and refers to the quote for anything else.
Where is my patients' data hosted?
In France, by an HDS-certified host: recordings, transcripts, summaries, patient records and appointments from calls are stored there, and recordings are always announced, opt-in and deleted when their retention period ends. Security and GDPR in detail →
Will my patients know they're talking to an AI?
Yes, the agent says so in its very first sentence. A patient in pain mainly wants a slot today and an address by SMS: they get both in under a minute, while the dental nurse stays chairside.
Can I keep the practice's number?
Yes. You keep your current number, as you prefer: by forwarding it to your agent or, in France, by porting it, on all plans. A new number is also included from the start of the trial, if you would rather start from scratch. Either way, the number your patients know always gets answered, even during surgery.
Updated on 27 October 2026.
Other industries
Sayelo for other industries.
- taking the pressure off a medical practice's phone line: Same-day consultations and scheduled appointments booked, repeat prescriptions noted, warning signs referred to the emergency services: the agent holds the line.
- AI phone answering for osteopaths: Slots for infants, pregnant women and athletes respected, appointments confirmed with reminders: the agent answers during the session.
- the AI voice agent for opticians: Order follow-ups noted, eye test and fitting appointments booked, questions about insurance cover passed on without any promises: the agent answers during fittings.
- triaging vet emergencies over the phone: Chocolate swallowed, cat off its food, vaccination reminder: the agent sorts out the emergency and transfers to the on-call vet.
- AI receptionist for medical centres: Several specialties and calendars on one number, routing to the right practitioner or reception desk, simultaneous calls handled, warning signs referred to the emergency services.
Guides: AI receptionist: the complete guide · HDS-hosted AI voice agent for medical practices · Holidays and closures: how to handle your calls · AI voice agents: the small business FAQ
AI receptionist: all industries · Sayelo for medical practices · Security and GDPR · AI virtual receptionist · AI answering service with appointment booking
Hear it answer
before you decide.
The agent calls you back on your mobile and plays the receptionist for a dental practice. Three minutes, free, no bank card needed.