AI receptionist for psychologists: a gentle, confidential welcome, even during sessions.
Sayelo, the AI voice agent and AI receptionist for psychologists, answers 24/7. First calls handled calmly, without asking the reason, appointments in person or by video, people in distress directed to a crisis line or the emergency services: the agent answers during the session. From €39/month excl. VAT, 14-day free trial, no set-up fees.
A session is never interrupted, and yet the phone rings, often for a first call that took courage. Sayelo answers calmly, doesn't ask the reason, offers a first appointment in person or by video, confirms with a discreet SMS and, if someone is in distress, passes on your instruction (a suicide prevention line or the emergency services), then alerts you. The AI announces itself in its very first sentence.
from €39 excl. VAT/month afterwards · no commitment · the AI announces itself on every call
For a psychologist, the phone poses a problem with no simple solution. Answering during a session is out of the question. Not answering means risking that the person calling for the first time, after hesitating for a long time, hangs up on voicemail and never calls back.
Sayelo's AI receptionist answers for you, calmly. It introduces itself as an AI assistant, never asks the reason, offers a first appointment in person or by video in the slots you open, states your fee without a word about reimbursement, confirms with a discreet SMS and sends a reminder the day before. If someone is in distress, it passes on your instruction (a suicide prevention line or the emergency services) and alerts you immediately, without ever conducting a crisis conversation itself. Data stays in France, with an HDS-certified host.
Day to day
What psychologists deal with on the phone.
Picking up during a session is impossible
The confidentiality of the session rules out answering. But the person calling has sometimes waited weeks before dialling the number, and voicemail can be enough to make them give up.
First calls charged with emotion
A first call to a psychologist isn't like any other call. The voice trembles, words fail. It needs a calm welcome that doesn't question, doesn't rush, and simply offers an appointment.
The same practical questions
The session fee, the length, in person or by video, the hours, the wait for a first appointment. Legitimate questions that you can't deal with between two patients, and that a voicemail message doesn't deal with either.
Forgotten or rescheduled sessions
A missed session is a lost slot, and sometimes a course of therapy that starts to drift. A discreet reminder the day before helps, provided someone sends it, and it doesn't say too much.
How much are your missed calls costing you? Work it out in one minute with the calculator.
What the agent does
What your AI receptionist does for a psychology practice.
Welcomes without questioning
The agent introduces itself calmly, never asks the reason for the consultation, lets the person speak without interrupting and doesn't rush them. It notes nothing of what the person might confide spontaneously.
Offers the first appointment
In person or by video, in the slots you set aside for new patients, for the length you set. It holds the slot in your calendar and confirms by SMS.
Handles video sessions
For a remote session, it sends the video link you've prepared by SMS, and reminds the person of the time the day before. Rescheduling and cancellations follow your rules.
Directs people in distress
If the person expresses suicidal thoughts or is in immediate danger, the agent doesn't book an appointment instead: it passes on your instruction, the national suicide prevention line (in France, 3114, free and available 24/7) or the emergency services in case of immediate danger, and alerts you immediately. It never conducts a crisis conversation.
States your fee, nothing more
It gives the session fee and length you've set up. For any question about reimbursement, it doesn't answer and passes the question on to you.
Stays discreet, in everything
Confirmation and reminder SMS messages are limited to the date, time, place or link, with the practice name as you've written it. It never confirms to anyone that a person is being seen. Data is hosted in France with an HDS-certified host.
Emergencies
Emergencies: what gets transferred, and when.
- Suicidal thoughts, immediate danger to the person or to others: instruction passed on (crisis line or emergency services), and immediate alert to the psychologist
- Request for a quick appointment with no immediate danger: slots you set aside for urgent situations, or a priority message
- First appointment: slot at the practice or by video, with no question about the reason
- Current patient, session to move: change in the calendar and reminder
- Doctor, institution or relative calling about someone being seen: nothing is confirmed, message to the psychologist
You decide whether the agent can transfer a call to you between two sessions, and at which times. Outside those times, it takes a discreet message and sends it to you. Doctors who refer patients to you can be put through as a priority, thanks to the instructions attached to each contact.
Each transfer number can be offered only at certain times, in your country's time zone: an on-call line in the evening and at weekends then takes priority over the usual number. Outside these times, the agent takes a message and sends it to you. The transfer is direct: if nobody answers, the caller reaches the voicemail of the transfer number.
Step by step
A typical call, from the first ring to the summary.
The ring
The agent answers during the session, calmly, and introduces itself as the practice's AI assistant.
Listening
It lets the person speak, without asking about the reason. If distress is expressed, it passes on your instruction and alerts you.
The request
First appointment, session to move, practical question. It identifies what it can do right away.
The slot
In person or by video, in the slots you open, for the length of the session. It books and confirms.
The SMS
Date, time, place or video link, practice name as you've written it. Nothing else.
The summary
After the call, an email to the practice with the appointment booked and the messages left, without the content of anything confided.
Calendar and tools
Your appointments in your calendar, your calls in your tools.
Your sessions go into your calendar (Google Calendar, Microsoft 365 or Cal.com), in the slots you open, with a lock against double bookings. The video link you prepare is sent by SMS. Hosting is in France with an HDS-certified host, and call recording is opt-in and automatically deleted.
- Your calendar read live, in Google Calendar, Microsoft 365 or Cal.com: real slots, double-booking lock, confirmation and SMS reminder the day before
- SMS sent during the call, with the caller's consent: address, booking link, instructions you've prepared
- Email summary after every call, full transcript, and webhooks to your business software
Sellsy and monday.com connected natively, all your other tools via outbound webhooks. All integrations →
Number and setup
Your number, your setup.
You keep your current number by forwarding it to your agent's number. Your agent also receives a number according to your country's rules: see Sayelo in your country.
Ready in 5 minutes: your agent guides you in writing, on WhatsApp or with a form, reads your website, and you listen to its voice before choosing it. Our team then fine-tunes the settings with you. Numbers and telephony are provided by a partner operator registered with ARCEP (the French telecoms regulator). How it works →
Comparison
Voicemail, call answering service or Sayelo?
| Voicemail | Call answering service | Sayelo | |
|---|---|---|---|
| Available 24/7 | Passive | Extended hours | Round the clock |
| Immediate answer | — | Queue | Yes |
| Reason never asked | Not applicable | Depends on the script | Yes, by design |
| Distress directed and psychologist alerted | No | Depends on the script | Yes, crisis line or emergency services, plus an alert |
| Discreet SMS messages, no mention of the reason | No | Varies | Yes, wording you choose |
| Summary & transcript | No | Varies | Yes |
| Cost | Low, ineffective | High | Fixed, from €39/month excl. VAT |
Pricing
Clear pricing, from €39/month excl. VAT.
14-day free trial. No fixed-term commitment: cancel at any time, with 30 days' notice. Minutes, SMS and the number of agents depend on the plan: see pricing and plan details →
Frequently asked questions
Questions from psychologists.
How does the agent react when someone is in distress?
It never tries to conduct a crisis conversation. If the person expresses suicidal thoughts or is in immediate danger, it passes on the instruction you've written, usually the national suicide prevention line (in France, 3114, free and available 24/7) or the emergency services in case of immediate danger, and alerts you immediately by SMS and email. You decide the exact wording.
Is confidentiality guaranteed?
The agent never asks the reason and doesn't note the content of anything confided. It never confirms to anyone that a person is being seen, even to a relative or a doctor, and takes a message for you. Call recording is announced, opt-in and automatically deleted, and data is hosted in France with an HDS-certified host. Security and GDPR →
Does it handle video sessions?
Yes. It offers in-person or video sessions depending on what you provide, books the slot and sends the video link you've prepared by SMS. The reminder the day before includes the link, and rescheduling follows your rules.
Can it adapt its tone?
You write its introduction and its wording, and you choose its voice. It speaks calmly, waits until the person has finished, doesn't interrupt and doesn't rush. It doesn't judge and never comments on what it hears.
Does it send discreet reminders?
Yes. The confirmation and the reminder the day before are limited to the date, time, place or video link, and the practice name as you've written it. Nothing indicates the nature of the appointment.
What does it say about fees and reimbursement?
It states the session fee and length you've set up. On reimbursement, it gives no information: it notes the question and passes it on to you, so that you can answer it yourself.
Will my patients know they're talking to an AI?
Yes, the agent says so in its very first sentence, calmly. A person calling for a first appointment mainly wants a calm welcome, no awkward questions and a date. That's what they get, and you stay in your session.
Updated on 14 October 2026.
Other industries
Sayelo for other industries.
- the AI voice agent for speech and language therapy practices: Waiting list kept, realistic waiting time given, reason for the assessment recorded, parents reassured, session reminders sent: the agent answers while you're in a session.
- answering parents without leaving the children: Absences and late arrivals passed on to the team straight away, place requests taken, visits arranged, parents' questions answered, children's data kept to a minimum.
- AI phone answering for GPs: Same-day consultations and scheduled appointments booked, repeat prescriptions noted, warning signs referred to the emergency services: the agent holds the line.
Guides: AI receptionist: the complete guide · Choosing your AI voice agent's voice · HDS: health data hosting explained · Self-employed: answering the phone without interrupting your work
AI receptionist: all industries · Sayelo for medical practices · Security and GDPR · AI virtual receptionist · AI answering service with appointment booking
Hear it answer
before you decide.
The agent calls you back on your mobile and plays the receptionist for a psychology practice. Three minutes, free, no bank card needed.