Frequently asked questions about Sayelo

In 9 countries: France (overseas territories included), Belgium, Switzerland, the United Kingdom, Spain, Italy, Portugal, Germany and Israel. You choose your business's country when you sign up. Country-by-country details: Sayelo in your country.

Your agent answers the phone in French, English, Spanish, Italian, Portuguese, German or Hebrew. By default, it speaks your country's language: in Belgium, French or German; in Switzerland, German, French or Italian. With the “Multilingual agent” option, it answers in the caller's language if the caller clearly speaks another language. The app is available in these 7 languages.

It depends on your business's country. In France, a number from your region (01 to 05) based on your postcode, otherwise a 09. In Belgium, Switzerland, the United Kingdom and Israel, a number from that country. In Spain, Italy, Portugal and Germany, a French 09 number as soon as you sign up, then a local number on request, with an extract from the commercial register and proof of address; your agent answers calls in the meantime. You can also keep your current number by forwarding it to your agent's number.

Our prices exclude VAT. VAT depends on your business's country: 20% for a French business; reverse charge for a business in the European Union that has a VAT number; not applicable outside the European Union.

Start from your call volume and the number of calls that may come in at the same time. Solo, at €39 excl. VAT a month, is aimed at the self-employed: 100 minutes, 1 simultaneous call. Essentiel, at €79, is aimed at micro-businesses: 250 minutes, 2 simultaneous calls. Pro (€149) and Business (€279) add minutes, agents, numbers and up to 10 simultaneous calls. Compare them on the pricing page.

All plans include nearly 100 languages, appointment booking in Google Calendar, Microsoft 365 or Cal.com, transfer of urgent calls, an email summary of every call, number porting (in France), outbound calls with your agent's number (in France for now), management on WhatsApp, exceptional closures and HDS hosting in France, with no set-up fees. What changes from one plan to another: minutes, SMS, agents, numbers, simultaneous calls and the number of users. See how the price is calculated.

They are added through top-ups: 60 minutes for €19 excl. VAT, 120 minutes for €35 excl. VAT or 180 minutes for €49 excl. VAT. No overage is ever billed automatically: you decide when to top up. If you top up every month, compare with the next plan up on the pricing page.

No. Your card details are requested when the trial starts, when your number is assigned, but nothing is charged for 14 days. If you cancel before the end of the trial, at any time, you pay nothing. The conditions are detailed on the 14-day free trial page.

The demo is a free 3-minute call, with no card required: a demo agent calls you so that you can hear it. The trial puts your own agent into service for 14 days, with an assigned number, on your real calls. In between, you listen to the voices while setting up your agent, and the “Test call”, always at the top of the screen, lets you talk to it through the microphone: nothing is recorded or billed.

Yes. The trial is on the Solo plan, with 100 minutes and 50 SMS, and a new number is assigned when it starts: you can forward calls from your current line to it with conditional call forwarding, available on every plan. Your phone keeps ringing, and the agent takes the calls you don't answer. The guide to the first 14 days tells you what to look out for.

Yes, on every plan: by forwarding calls to your agent or, in France, by porting your number (with your RIO code, obtained by calling 3179). Our team handles the porting, within a few working days.

Generally, yes: box/router landlines and most phone systems can forward a call to an external number, from the phone, the customer area or the admin interface. Settings differ depending on the equipment: the call forwarding instructions cover boxes/routers, and a dedicated guide covers phone systems and IP PBXs. If in doubt, check your operator's customer area.

Solo and Essentiel include 1 agent and 1 number, Pro 3 agents and 3 numbers, Business 5 agents and 5 numbers. Simultaneous calls follow the same progression: 1, 2, 5 or 10 depending on the plan. In the app, the number of people who can log in also varies: 1 on Solo, 2 on Essentiel, 3 on Pro, 5 on Business. The full line-by-line comparison is on the pricing page.

Yes, only in France for now: from your computer or your phone, you call French landlines and mobiles with your agent's number. First activate outbound calls in the app (paid plan, SIRET, emergency address), then our team approves your line. You do the talking: the call is neither recorded nor transcribed. In other countries, this feature is not yet available: coming soon in your country.

Your agent's number: your Sayelo number, or your own number if you have ported it to Sayelo.

Yes, they are deducted from your plan at the rate shown in the app. Unanswered calls and emergency numbers are not deducted.

Yes, from a range of expressive voices that you listen to before choosing, as soon as you set up your agent. You also set the exact pronunciation of your business's name and background ambience that suits your premises, then you listen to the result with the “Test call”, from your browser. Tips for choosing are on the Voices and background ambience page.

No. The agent takes no payments over the phone: it never asks for a card number or bank details. It takes the appointment or the request, and passes it on to you in the summary emailed after the call. Payment is then handled with you, as usual.

Through the rules you give it: the situations that count as urgent in your line of work and the person to transfer to. It then transfers the call according to these rules, and handles or notes everything else; from the Pro plan upwards, the transfer can vary according to the reason for calling. For healthcare, signs of a serious condition are directed to the emergency number (15 in France). Concrete examples on the plumber and physiotherapist pages.

Yes, if you wish: it can answer 24/7, evenings and weekends included, or only during your opening hours, with a message, hanging up or a transfer outside them, as you choose. When it answers, it gives the caller information, books the appointment in the free slots in your calendar and only transfers what your rules provide for, an emergency for example. Every call reaches you as an email summary. The guide answering in the evening and at the weekend details the settings.

Add an exceptional closure (“What it does” → “Opening hours”), or simply tell your agent “We're closed from 24 to 26 December”. During that time, it plays your message, hangs up or transfers, and books no appointments.

No, it answers questions about Sayelo itself. General questions, such as what a voice agent is, its limits, and how it differs from an answering service or an answering machine, have their own page: the AI voice agent FAQ for small businesses. To understand what happens during a call, read the technical guide.

In the app, “Account” → “Notifications” → “Manage from WhatsApp”: you receive a code and send it from WhatsApp. Then write to it or send it a voice note, as in the app.

Yes, if you turn them on: calls needing action, appointments, the daily report or a message for every call. WhatsApp may block an automatic message if you have not written to your agent in the last 24 hours; one word a day is enough.

No. WhatsApp is for you, the business owner, to manage your agent.

Yes, without going through an app store: from the Sayelo app, “Install app” adds it to your phone's home screen or to your computer.

The calendars read and written in real time are Google Calendar, Microsoft 365 and Cal.com; others are considered on request: tell us about your tool. In the meantime, every appointment request appears in the email summary, and outbound webhooks can send each call to other software.

It reads your calendar in real time during the call and applies an anti-duplicate lock, so that the same slot cannot be booked twice. It can also confirm, reschedule or cancel an appointment, and the caller receives a confirmation or cancellation SMS. The setting is explained in the Google Calendar set-up guide.

Yes. The reminder the day before, which reduces no-shows, is turned on by default, as are confirmation and cancellation SMS. These messages use the SMS included in your plan: 50 a month on Solo, 100 on Essentiel, 200 on Pro and 400 on Business. See the guide to confirmation SMS.

Yes. Sayelo integrates natively with Sellsy and monday.com, and its outbound webhooks send every handled call to your other tools. Requests received by phone arrive where you work, with no re-keying. The guide sending calls to your CRM compares the three options.

Yes, Sayelo is GDPR compliant, and HDS hosting in France is included in every plan. For your callers, you remain the data controller: information, retention period, responding to requests. The security and GDPR page details the guarantees, and the AI Act and GDPR guide your obligations. This is not legal advice.

No. HDS hosting, designed for health data, applies to every Sayelo plan: a tradesperson or an agency benefits from it just as a medical practice does. For a practice in France, it is the condition for entrusting its patients' calls to a provider. The guide HDS explained simply details what the certification covers.

Yes. Your call data is hosted in France by an HDS-certified host. Transcription, conversation and speech synthesis are processed in the European Union, by providers bound to Sayelo by a GDPR-compliant data protection agreement. The privacy policy (in French) sets out the categories of subprocessors and their location, and the Where do your calls go? page traces the journey of a call.

During setup, your agent finds your business: in France, in the register from its name or SIRET; elsewhere, from your VAT or company number and registered office address. It asks you for the name to say on the phone, then reads your website to write its profile: a first agent is ready in 5 minutes. You then check the information and choose the voice; the agent's number is assigned when the trial starts, and the calendar is connected afterwards. The How it works page details the steps.

Yes, that is the principle: you pay ten months instead of twelve, i.e. two months free, in exchange for a one-year commitment. It remains optional. Monthly billing has no fixed-term commitment: you can cancel at any time, with 30 days' notice. You can start this way, while you judge the agent on your own calls. Both options are on the pricing page.

Turn it off, from your phone or your customer area: your unanswered calls then go back to your usual voicemail. Then test it by calling yourself from another phone. The deactivation codes are in the call forwarding instructions.

You set up the essentials on your own, guided by your agent itself: business, voice, greeting, then the “Guided settings”. The Sayelo team then sets up and fine-tunes the agent with you. In the app, “Account” → “Help” brings together guided tours, “Ask a question” and “Write to support”, for when you need a human. The tutorials show the steps, and the Support page details who does what.