AI receptionist for speech therapists: the waiting list is handled without you.
Sayelo, the AI voice agent and AI receptionist for speech and language therapists, answers 24/7. Waiting list kept, realistic wait time given, reason for the assessment recorded, parents reassured, session reminders sent: the agent answers while you're in a session. From €39 excl. VAT/month, 14-day free trial, no set-up fees.
Dozens of parents call every month for an assessment, and you're in sessions all day. Sayelo answers, gives the real wait time you have set, puts the child or adult on the waiting list with the reason on the prescription, answers parents who call back, and sends session reminders. When the list is closed, it says so tactfully and points callers elsewhere. The AI announces itself in its very first sentence.
from €39 excl. VAT/month afterwards · no commitment · the AI announces itself on every call
A speech therapy practice receives far more requests than it can accept. Every call for an assessment deserves an honest answer, a wait time and a place on the list, and every parent on the list calls back, quite rightly, to find out where things stand. All this comes in during sessions that can't be interrupted.
Sayelo's AI receptionist answers during sessions. It introduces itself as an AI assistant, gives the wait time you have set, adds the request to the waiting list with the reason on the prescription, recognises parents already on the list, tactfully declines when the list is closed and points callers elsewhere, and sends session reminders to current patients. It gives no opinion on any disorder or treatment, and refers signs of a sudden disorder in an adult to the emergency services. Call data stays in France, with an HDS-certified host.
Day to day
What speech therapists face on the phone.
Waiting lists several months long
Demand far exceeds the places available. Every week, parents call for an assessment, and each one needs an answer: noting the reason, giving an honest wait time, then handling the calls from those who are worried.
In sessions from morning to night
A speech therapy session needs your full attention, with a child who needs it. The phone rings during it, and rings again during the next one. In the evening, voicemail is full of assessment requests.
Parents call back, and that's normal
“Where are we on the list?”, “Did you receive the prescription?”, “Can we bring the session forward?”: legitimate, repeated questions that tie up the line without moving anyone's care forward.
Saying no without hurting
When the list is closed, you have to say so clearly, tactfully, and point people to other options. It's a difficult call to make between two sessions, and voicemail can't do it.
How much are your missed calls costing you? Work it out in one minute with the calculator.
What the agent does
What your AI receptionist does for a speech therapy practice.
Keeps the waiting list
Name, age, reason given on the prescription, referring doctor, date of the call, availability, school or institution if you ask for it. The agent registers each request and gives you a clean list, in order of arrival.
Gives a realistic wait time
It gives the wait time you have set up, in weeks or months, and updates it when you change it. It never promises a date, and never lets anyone believe a place exists when it doesn't.
Declines tactfully when the list is closed
If you're no longer taking new patients, it explains this clearly, in the words you have chosen, and points callers to the options you specify: a directory, another practice, a professional platform.
Answers parents who call back
A parent already on the list is recognised by their number. The agent confirms that the request is registered, gives the current wait time, notes any new information (a prescription received, a change in availability) and takes a message for you if needed.
Sends session reminders
For current patients, confirmation by SMS and a reminder the day before each session, with rescheduling and cancellation according to your rules. Fewer missed sessions, fewer lost slots.
Stays discreet and gives no opinions
The agent gives no opinion on a disorder, a delay or a course of treatment. It notes the reason as the parent states it, and leaves the speech therapist to answer. Call data is hosted in France, by an HDS-certified host.
Emergencies
Emergencies: what gets transferred, and when.
- Sudden speech disorder, drooping mouth, weakness on one side in an adult: possible signs of a stroke, immediate referral to the emergency services, never a place on a list
- Assessment request marked as a priority by a doctor, for example after a hospital stay: priority message to the speech therapist
- First assessment request: wait time given, added to the waiting list
- List closed: tactful refusal and redirection to what you have planned
- Current patient, session to move: change in the calendar and reminder
You choose when the agent transfers a call to you, for example between two sessions, and when it takes a message. Doctors, paediatricians and institutions that refer patients to you can be put through as a priority thanks to the instructions attached to each contact.
Each transfer number can be offered only at certain times, in your country's time zone: an on-call line in the evening and at weekends then takes priority over the usual number. Outside these times, the agent takes a message and sends it to you. The transfer is direct: if nobody answers, the caller reaches the voicemail of the transfer number.
Step by step
A typical call, from the first ring to the summary.
The ring
The agent answers during the session and introduces itself as the practice's AI assistant.
The request
First assessment, current patient, parent already on the list, professional. It identifies who is calling and why.
The wait time
For an assessment, it gives the wait time you have set, or explains that the list is closed.
Registration
Name, age, reason on the prescription, referring doctor, availability. It adds the request to the waiting list.
The SMS
The parent receives confirmation of the registration, or the session reminder for a current patient.
The summary
After the call, an email to the practice with the summary, the updated waiting list, the messages left and the full transcript.
Calendar and tools
Your appointments in your calendar, your calls in your tools.
Sessions go into your calendar (Google Calendar, Microsoft 365 or Cal.com), in the slots you open, with a lock against double bookings. The waiting list reaches you in the app and by email, and can be sent to your practice software by webhook. Hosting is in France by an HDS-certified host.
- Your calendar read live, in Google Calendar, Microsoft 365 or Cal.com: real slots, double-booking lock, confirmation and SMS reminder the day before
- SMS sent during the call, with the caller's consent: address, booking link, instructions you've prepared
- Email summary after every call, full transcript, and webhooks to your business software
Sellsy and monday.com connected natively, all your other tools via outbound webhooks. All integrations →
Number and setup
Your number, your setup.
You keep your current number by forwarding it to your agent's number. Your agent also receives a number according to your country's rules: see Sayelo in your country.
Ready in 5 minutes: your agent guides you in writing, on WhatsApp or with a form, reads your website, and you listen to its voice before choosing it. Our team then fine-tunes the settings with you. Numbers and telephony are provided by a partner operator registered with ARCEP (the French telecoms regulator). How it works →
Comparison
Voicemail, call answering service or Sayelo?
| Voicemail | Call answering service | Sayelo | |
|---|---|---|---|
| Available 24/7 | Passive | Extended hours | Round the clock |
| Immediate answer | — | Queue | Yes |
| Waiting list kept with the reason | No | Depends on the script | Yes, in order of arrival |
| Wait time given exactly as you set it | No | Varies | Yes, never made up |
| Parent on the list recognised when they call back | No | Rarely | Yes, by their number |
| Summary & transcript | No | Varies | Yes |
| Cost | Low, ineffective | High | Fixed, from €39/month excl. VAT |
Pricing
Clear pricing, from €39/month excl. VAT.
14-day free trial. No fixed-term commitment: cancel at any time, with 30 days' notice. Minutes, SMS and the number of agents depend on the plan: see pricing and plan details →
Frequently asked questions
Questions from speech therapists.
Can it keep a waiting list?
Yes. It registers each request with the name, age, reason given on the prescription, referring doctor, availability and date of the call, in order of arrival. You find the list in the app and by email, and you call families back when a place becomes available.
Does it give a realistic wait time?
It gives the wait time you have set up, and only that one. You update it when your list changes. It never promises an appointment date and never lets anyone believe a place exists when it doesn't.
What information does it collect for an assessment?
Whatever you ask for: usually the first name and age, the reason as shown on the prescription, the referring doctor, the family's availability, and sometimes the school or institution. It notes the reason as the parent states it, without interpreting it.
Can it decline politely when the list is closed?
Yes, in the words you have chosen. It explains that the practice isn't taking new patients for the moment, gives the date the list will reopen if you have specified it, and points callers to the options you have planned.
Does it send session reminders?
Yes, for current patients: a confirmation when the appointment is booked and a reminder the day before each session. A parent who needs to move a session calls; the agent reschedules it according to your rules and frees up the slot.
Will my patients know they're talking to an AI?
Yes, the agent says so in its very first sentence. A parent looking for an assessment wants an honest answer about the wait and the certainty that their request is registered. They come away with both, and a confirmation SMS.
Can I keep the practice's number?
Yes. You keep your current number, as you prefer: by forwarding it to your agent or, in France, by porting it, on all plans. A new number is also included from the start of the trial, if you would rather start from scratch. Either way, the number your patients and local doctors know always gets answered.
Updated on 14 October 2026.
Other industries
Sayelo for other industries.
- AI phone answering for psychologists: First calls handled calmly, without asking the reason, appointments in person or by video, people in distress directed to a crisis line or the emergency services: the agent answers during the session.
- the AI voice agent for small nurseries: Absences and late arrivals passed on to the team straight away, place requests taken, visits arranged, parents' questions answered, children's data kept to a minimum.
- scheduling physiotherapy sessions by phone: Courses of sessions scheduled, reminders to bring the prescription and health insurance card: the agent answers during your sessions.
- AI phone answering for GPs: Same-day consultations and scheduled appointments booked, repeat prescriptions noted, warning signs referred to the emergency services: the agent holds the line.
Guides: AI receptionist: the complete guide · Phone switchboard for allied health practices
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Hear it answer
before you decide.
The agent calls you back on your mobile and plays the receptionist for a speech therapy practice. Three minutes, free, no bank card needed.