AI receptionist for GPs: no more jammed lines at opening time.
Sayelo, the AI voice agent and AI receptionist for GPs, answers 24/7. Same-day consultations and scheduled appointments booked, repeat prescriptions noted, warning signs referred to the emergency services: the agent holds the line. From €39 excl. VAT/month, 14-day free trial, no set-up fees.
From 8:00 to 9:00, everyone calls at once, and the consultation in progress is interrupted with every ring. Sayelo answers all calls in parallel, books same-day consultations and scheduled appointments in your calendar, notes requests for repeat prescriptions and certificates, and refers warning signs to the emergency services. The agent introduces itself as an AI in its very first sentence and never takes the doctor's place.
from €39 excl. VAT/month afterwards · no commitment · the AI announces itself on every call
In a general practice, the phone is the first bottleneck: at opening time, patients all call at once for a same-day slot, and a single line can't take them all. Those who don't get an answer call back, give up, or turn up at the emergency department with tonsillitis.
Sayelo's AI receptionist answers all these calls in parallel. It introduces itself as an AI assistant, asks your severity questions and refers the caller to the emergency services as soon as an answer calls for it, books same-day consultations and scheduled appointments in the slots you set aside, notes repeat prescription and certificate requests according to the practice's policy, and confirms by SMS with the documents to bring. It never gives medical advice. Everything is hosted in France by an HDS-certified host, and your reception staff stay in charge of everything that needs a human.
Day to day
What GPs face on the phone.
The line jammed from 8:00 to 9:00
At opening time, patients all call in the same minute for a same-day slot. One line, one person: most hear the engaged tone, call back, then give up or go to the emergency department with a cold.
Consultations interrupted by the phone
Without reception staff, the doctor answers the phone between two patients, or during the consultation. Every call interrupts an examination and fills up the waiting room.
Repeat prescriptions and certificates clogging the line
A prescription to renew, a certificate for sport, a sick note to extend: legitimate requests that don't need a slot, but tie up the line while a feverish patient is trying to get through.
In the evening and at weekends, voicemail
Outside opening hours, patients get a message pointing them to the emergency number, even just to book an appointment for Monday. Requests pile up, and Monday morning is even more jammed.
How much are your missed calls costing you? Work it out in one minute with the calculator.
What the agent does
What your AI receptionist does for a general practice.
Absorbs the opening-time peak
The agent answers several calls at the same time, depending on the number of simultaneous calls in your plan. At 8:00, nobody hears the engaged tone, and the waiting room doesn't fill up with missed calls.
Tells same-day consultations and scheduled appointments apart
You set aside same-day slots for patients who are unwell and scheduled slots for follow-ups. The agent asks your questions and places each patient in the right slot, in your calendar, for the length of the consultation.
Notes repeat prescriptions and certificates
Prescription to renew, certificate, sick note to extend: the agent takes the request with the patient's name and the medicine or document concerned, and handles it according to the practice's policy, either appointment required or message to the doctor.
Refers warning signs to the emergency services
Difficulty breathing, chest pain, fainting, confusion: the questions you define trigger an immediate referral to the emergency services. The agent never reassures and interprets nothing.
Handles home visits and the practice's patients
Home visit request, registered patient or new patient: the agent applies your rules, notes the address when needed and passes the request on to you, without promising a visit you haven't approved.
Recognises your patients
Regular or new patient, per-contact instructions, recent calls: the agent personalises the welcome without asking for anything twice, and keeps the conversation confidential.
Emergencies
Emergencies: what gets transferred, and when.
- Difficulty breathing, chest pain, feeling faint, confusion, signs of a stroke: immediate referral to the emergency services, never an appointment
- Fever, pain, recent symptom with no warning signs: same-day consultation in the slots set aside
- Follow-up, results, repeat prescription, certificate: scheduled appointment or message, according to the practice's policy
- Home visit request: details taken and passed on to the doctor
- Practice closed: appointment for when it opens, and a reminder to call the emergency services if it's urgent
You define the same-day slots, the questions that lead to a referral to the emergency services, and the times when the agent transfers a call to you rather than taking a message, for example between two consultations. Fellow doctors, nurses and pharmacies recognised by their number come before other calls, according to the instruction you attach to each contact.
Each transfer number can be offered only at certain times, in your country's time zone: an on-call line in the evening and at weekends then takes priority over the usual number. Outside these times, the agent takes a message and sends it to you. The transfer is direct: if nobody answers, the caller reaches the voicemail of the transfer number.
Step by step
A typical call, from the first ring to the summary.
The ring
The agent answers during the consultation in progress, and introduces itself as the practice's AI assistant.
The reason for the call
It asks what brings the patient and since when, and asks your severity questions without interpreting the answers.
Emergency or appointment
Warning sign: referral to the emergency services. Otherwise, a same-day consultation or a scheduled appointment, according to your rules.
Registered or new patient
It recognises a regular patient, or creates a record for a new patient with the information you ask for.
The SMS
The patient receives the confirmation with the time, address and documents, then a reminder the day before for scheduled appointments.
The summary
After the call, an email to the practice with the summary, the appointments booked, the repeat prescription requests and the full transcript.
Calendar and tools
Your appointments in your calendar, your calls in your tools.
Your calendar (Google Calendar, Microsoft 365 or Cal.com) receives same-day consultations and scheduled appointments in separate slots, with a lock against double bookings. Sayelo is not integrated with Doctolib; other calendars can be considered on request. Hosting is in France, by an HDS-certified host, and your practice software can receive every call by webhook. In a group practice, each doctor can manage their agent with their own access to the app (3 agents and 3 users on the Pro plan, 5 and 5 on Business); the activity log keeps track of who changed what.
- Your calendar read live, in Google Calendar, Microsoft 365 or Cal.com: real slots, double-booking lock, confirmation and SMS reminder the day before
- SMS sent during the call, with the caller's consent: address, booking link, instructions you've prepared
- Email summary after every call, full transcript, and webhooks to your business software
Sellsy and monday.com connected natively, all your other tools via outbound webhooks. All integrations →
Number and setup
Your number, your setup.
You keep your current number by forwarding it to your agent's number. Your agent also receives a number according to your country's rules: see Sayelo in your country.
Ready in 5 minutes: your agent guides you in writing, on WhatsApp or with a form, reads your website, and you listen to its voice before choosing it. Our team then fine-tunes the settings with you. Numbers and telephony are provided by a partner operator registered with ARCEP (the French telecoms regulator). How it works →
Comparison
Voicemail, call answering service or Sayelo?
| Voicemail | Call answering service | Sayelo | |
|---|---|---|---|
| Available 24/7 | Passive | Extended hours | Round the clock |
| Immediate answer | — | Queue | Yes |
| Opening-time calls taken in parallel | No | Queue | Yes, depending on your plan |
| Same-day and scheduled consultations kept apart | No | Depends on the script | Yes, in your dedicated slots |
| Repeat prescription noted without a slot | Vague message | Yes | Yes, according to your policy |
| Summary & transcript | No | Varies | Yes |
| Cost | Low, ineffective | High | Fixed, from €39/month excl. VAT |
Pricing
Clear pricing, from €39/month excl. VAT.
14-day free trial. No fixed-term commitment: cancel at any time, with 30 days' notice. Minutes, SMS and the number of agents depend on the plan: see pricing and plan details →
Frequently asked questions
Questions from GPs.
How does the agent spot an urgent call?
With the severity questions you define: difficulty breathing, chest pain, fainting, confusion, signs of a stroke. As soon as an answer calls for it, it immediately directs the caller to the emergency services, without booking an appointment and without ever giving false reassurance. It doesn't interpret any symptom.
Does it handle same-day slots and scheduled appointments?
Yes. You set aside slots in your calendar for same-day consultations and others for scheduled follow-ups. The agent places each patient in the right slot according to your rules, for the length you have set, and confirms by SMS.
What does it do with repeat prescription requests?
It applies the practice's policy: appointment required, message to the doctor with the patient's name and the medicine, or prescription to collect from reception. It never promises a repeat prescription and gives no guidance on any treatment.
Does my patients' data stay in France?
Yes. Recordings, transcripts, summaries, contacts and appointments are hosted in France by an HDS-certified host. Call recording is announced, opt-in, and deleted automatically. Security and GDPR →
Does it replace my receptionist?
No, it backs them up. The agent absorbs the opening-time peak, calls during consultations and out-of-hours calls, and transfers to reception whenever your instructions say so. Your team keeps the front desk and the situations that need a human.
What about Doctolib?
Sayelo is not integrated with Doctolib. The connected calendars are Google Calendar, Microsoft 365 and Cal.com; other calendars can be considered on request with our team. The agent can, however, tell patients that online booking is available, if you wish.
Will my patients know they're talking to an AI?
Yes, it's the first thing it says. A patient calling at 8:00 mostly wants a slot that day and an answer without an engaged tone: they get it, and the doctor hasn't had to pick up.
Updated on 27 October 2026.
Other industries
Sayelo for other industries.
- handling dental emergencies over the phone: Toothache, scale and polish, follow-up treatment: the agent fits in the emergency, books the appointment and sends a reminder the day before.
- phone answering for physiotherapists: Courses of sessions scheduled, prescription and health insurance card reminders: the agent answers during your sessions.
- the AI voice agent for osteopathy practices: Slots for babies, pregnant women and athletes respected, appointments confirmed, with reminders: the agent answers during the session.
- organising home nursing rounds by phone: Round area checked, care visits scheduled at the right time, prescriptions and hospital discharges noted, emergencies referred to the emergency services: the agent answers while you're driving.
- AI receptionist for pharmacies: Opening hours, out-of-hours rota and services given, order and availability requests taken for the team, doctors' prescriptions noted, every health question passed on to the pharmacist.
Guides: AI receptionist: the complete guide · HDS-hosted AI voice agent for medical practices · Announcing the AI to callers: ready-to-use phrases · Filtering out sales calls without losing customers
AI receptionist: all industries · Sayelo for medical practices · Security and GDPR · AI virtual receptionist · AI answering service with appointment booking
Hear it answer
before you decide.
The agent calls you back on your mobile and plays the receptionist for a general practice. Three minutes, free, no bank card needed.