Sayelo was designed in France, with GDPR and AI Act compliance. Numbers and telephony are provided by a partner operator registered with ARCEP (the French telecoms regulator). Your conversations are never sold on.
Regulatory framework
Having an artificial intelligence talk to your customers falls under the GDPR, the recommendations of the CNIL (the French data protection authority) on call recordings, and the EU AI Act.
Our guarantees
Your call data (recordings, transcripts, summaries, contacts and appointments) is hosted in France by an HDS-certified host (health data hosting provider). Transcription, conversation and speech synthesis are processed in the European Union, by providers bound to Sayelo by a GDPR-compliant data processing agreement and listed in our privacy policy (in French).
Never on by default: you switch them on knowingly, and they are announced to the caller. Recordings and transcripts are kept for a limited period, set by the customer (90 days by default), then deleted automatically.
Data processing compliant with the GDPR: purpose, retention period, individuals' rights.
Communications and data are encrypted in transit.
Your data is used solely to run your agent. It is never used to train AI models, never sold, and never used for advertising.
Numbers and telephony are provided by a partner operator registered with ARCEP (the French telecoms regulator). If you keep your number by forwarding it, your calls arrive on this registered line.
Dual voice engine: if the main engine has an incident, a back-up engine takes over automatically. And after a brief network drop, the conversation resumes seamlessly.
Restricted, logged access to data, on the principle of least privilege.
Every call begins with a clear announcement that an artificial intelligence is speaking, in accordance with Article 50 of the EU AI Act. This announcement is mandatory and cannot be switched off.
If the call is recorded, the announcement says so and reminds the caller of the right to object. Recordings and transcripts are kept for a limited period, set by the customer (90 days by default), then deleted automatically.
In plain terms
You stay in control. You set the confidentiality instructions applied to every call and the retention period for recordings and transcripts, and you can exercise your GDPR rights (access, rectification, erasure) at any time.
Frequently asked questions
Your call data (recordings, transcripts, summaries, contacts and appointments) is hosted in France by an HDS-certified host (health data hosting provider). Details of our processors are in our privacy policy (article 7, in French).
Your data is only used to run your agent: restricted, logged access, on the principle of least privilege, and never any resale.
Never. Your data is only used to run your agent, and is neither sold nor used for third-party purposes.
No. Your data is used solely to run your agent. It is never used to train AI models.
Recordings and transcripts are kept for a limited period, set by the customer (90 days by default), then deleted automatically.
Contact us: we handle requests for access, rectification and erasure in accordance with the GDPR.
Data hosted in France by an HDS-certified host, GDPR, a partner operator registered with ARCEP (the French telecoms regulator). Set up Sayelo with peace of mind.
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