Everything your voice agent can do.

Yes. It understands natural language, handles hesitations and digressions, and rephrases if needed — just like a real conversation.

Completely. You define the tone, standard answers, transfer rules and the information to give. Our teams support you.

Yes: appointment confirmation and cancellation, a reminder the day before to prevent no-shows — on by default — and call notifications for you. And during the call, it can send the caller the SMS you have prepared (up to 5: booking link, address, website…). It never writes the text itself.

It follows your instructions: take a qualified message, or transfer to the right person. Then it puts the question to you in “Talk”: you answer once, in one sentence, and it knows the answer from the very next call. Pending questions also appear in “What it knows” → “Knowledge”.

Yes, on every plan, agent by agent: if the caller switches to English or Spanish, the agent switches to their language, holds the conversation, then switches back to its usual language with them. Nearly 100 languages are covered. Your call summary always arrives in your account's language.

Yes. At Sayelo, 1, 2, 5 or 10 simultaneous calls depending on the plan: one on Solo, two on Essentiel, five on Pro, ten on Business. No more engaged tone when three customers call in the same minute: each one talks to the agent. The details by plan are on the pricing page.

Yes. Each transfer number has an “Availability” setting: “Always available”, or “On a schedule”, with days and time slots, in your business's time zone. Outside its hours, the agent never offers that number. During its hours, a time-limited number takes priority over an always-available number for the same reason: the typical case of evening or weekend on-call cover. One transfer number from Solo, several from Pro; to landlines and mobiles in the 9 countries where Sayelo is open. When you set up a transfer with it, your agent suggests these hours, its conditions, for example “if they insist on speaking to someone” or “for an emergency”, and the number the person receiving the call will see: “Sayelo number”, by default, or “Caller's number”.

Yes, in the new version of the app: “Account” → “Team” → “Invite a member”. You enter their email, choose their role, “Administrator” or “User”, and for a user, the agents in their scope. They receive an email with a link valid for 7 days. The number of people depends on the plan: 1 on Solo, 2 on Essentiel, 3 on Pro, 5 on Business, and on Custom, 5 users, more on request. An email address can only belong to one Sayelo business.

In the app, “Account” → “Help”: ask your question, or write to support and track your requests in the same place. Guided tours show you each screen, and “Replay the guide” restarts them at any time. You can also ask your agent, in “Talk”, to pass a message on to support: it waits for your approval before sending it.

Yes. Réunion, the French Antilles, French Guiana, Mayotte, the Pacific: your agent runs on your time, for its opening hours, its exceptional closures, the hours of your transfer numbers, appointments and the time it gives during the call. Overseas numbers are recognised for transfers and SMS. The time zone is chosen in “Account” → “Business”, and an overseas postcode selects it automatically.

Yes, in two ways. Have a demo agent call you back on your phone, in one minute. Or create your agent during the 14-day free trial, then tap “Test call” at the top of the screen: you talk to it through the microphone, from your browser, and nothing is recorded or billed.

Not on its own: it needs at least one appointment reason. The reason, duration, notice period, information to ask for and SMS are set in “What it does” → “Connected calendar”. If no reason is set up, it books no appointments.

In seven languages: French, English, Spanish, Italian, Portuguese, German and Hebrew. On the phone, it's a separate setting: your agent speaks your country's language by default, and answers in the caller's language if you turn on the “Multilingual agent” option.