AI receptionist for medical centres: every call reaches the right practitioner.
Sayelo, the AI voice agent and AI receptionist for medical centres, answers 24/7. Several specialties and calendars on one number, routing to the right practitioner or reception desk, simultaneous calls handled, warning signs referred to the emergency services. From €39/month excl. VAT, 14-day free trial, no set-up fees.
Ten practitioners, five specialties, two medical secretaries, one number. At reception, the queue at the desk and the queue on the phone compete for the same person. Sayelo answers all calls in parallel, identifies the specialty and the practitioner requested, books the appointment in the right calendar or transfers to the right reception desk, and refers warning signs to the emergency services. The AI announces itself in its very first sentence.
from €39 excl. VAT/month afterwards · no commitment · the AI announces itself on every call
A medical centre concentrates on a single number what ten practices would handle separately: several specialties, several practitioners, several ways of booking appointments, and call peaks at opening time or in the middle of an epidemic. Reception, which also sees patients at the desk, can't keep up with both queues.
Sayelo's AI receptionist answers all calls in parallel. It introduces itself as an AI assistant, asks your red-flag questions and refers the caller to the emergency services as soon as one of them requires it, identifies the specialty and the practitioner, applies each practitioner's rules, books the appointment in the right calendar or transfers to the right reception desk according to the time slots, and takes administrative requests. It never gives medical advice. Data stays in France, with an HDS-certified host.
Day to day
What medical centres deal with on the phone.
One number for ten practitioners
GPs, a dermatologist, a paediatrician, physiotherapists, a midwife. Every call has to find the right specialty, the right practitioner and the right calendar, each with its own appointment lengths and rules. Reception repeats this sorting dozens of times an hour.
Two queues, one person
Patients at the desk and patients on the phone are waiting for the same receptionist. Every call taken makes the queue at the desk longer; every patient seen leaves the phone ringing unanswered.
Peaks that jam the line
At opening time, after a vaccination campaign, during an epidemic, calls arrive by the dozen within the same quarter of an hour. A phone queue keeps people waiting, then makes them hang up.
Different rules for each practitioner
One offers same-day appointments, another only sees patients on referral, a third opens their slots a week in advance. Reception has to know everything, all the time, and say it without making a mistake.
How much are your missed calls costing you? Work it out in one minute with the calculator.
What the agent does
What your AI receptionist does for a medical centre.
Routes to the right specialty
The agent identifies the specialty and, if the patient asks, the practitioner. It applies each practitioner's rules (same-day or scheduled appointment, referral or not, length of consultation) and books the appointment in the right calendar.
Handles simultaneous calls
Several calls at the same time, up to the number of simultaneous calls on your plan, with no queue and no hold music. At opening time and during epidemics, nobody hears the engaged tone.
Transfers to the right reception desk
If a specialty has its own secretary, or if a practitioner wants to keep control of their calendar, the agent transfers the call according to your instructions, during the times that desk answers, and takes a message outside them.
Recognises the centre's patients
Existing or new patient, usual practitioner, previous calls. The agent personalises the welcome, applies your per-contact instructions and doesn't ask for the same information twice.
Refers warning signs to the emergency services
Difficulty breathing, chest pain, feeling faint, confusion, signs of a stroke: your red-flag questions trigger an immediate referral to the emergency services. The agent never reassures and gives no medical advice.
Takes administrative requests
Results to collect, certificate, repeat prescription, letter to pass on, billing question. The agent notes the request for the right department and includes it in the summary, without promising a timeframe.
Emergencies
Emergencies: what gets transferred, and when.
- Difficulty breathing, chest pain, feeling faint, confusion, signs of a stroke: immediate referral to the emergency services, never an appointment
- Recent symptom with no warning signs: same-day appointment with a practitioner who offers them, according to their rules
- Follow-up, results, repeat prescription, certificate: scheduled appointment or message to the reception desk concerned
- Practitioner with their own secretary or who sees patients on referral only: transfer or message according to their instructions
- Fellow doctor, laboratory, pharmacy, hospital: instructions specific to each contact
For each practitioner and each reception desk, you define the times when the agent transfers and those when it takes a message. Fellow doctors, laboratories and hospital departments can be transferred as a priority, thanks to the instructions attached to each contact.
Each transfer number can be offered only at certain times, in your country's time zone: an on-call line in the evening and at weekends then takes priority over the usual number. Outside these times, the agent takes a message and sends it to you. The transfer is direct: if nobody answers, the caller reaches the voicemail of the transfer number.
Step by step
A typical call, from the first ring to the summary.
The ring
The agent answers while reception is seeing a patient, and introduces itself as the centre's AI assistant.
Red flags
It asks your red-flag questions and refers the caller to the emergency services if one of them requires it.
The specialty
Specialty, practitioner requested, existing or new patient, referral. It finds the right calendar and the right rules.
The slot or the transfer
Appointment in the practitioner's calendar, or transfer to the specialty's reception desk according to your instructions.
The SMS
The patient receives the confirmation with the practitioner's name, the address and the documents to bring, then a reminder the day before.
The summary
After the call, an email to the reception desk concerned with the summary, the appointment, the administrative requests and the full transcript.
Calendar and tools
Your appointments in your calendar, your calls in your tools.
Each practitioner keeps their own calendar, in Google Calendar, Microsoft 365 or Cal.com, with their slots, appointment lengths and rules, and the agent reads them live with a lock against double bookings. Sayelo is not integrated with Doctolib; other calendars can be considered on request. Hosting is in France with an HDS-certified host, and your centre's software can receive every call by webhook. Each practitioner or reception desk can also manage their own agent from their login to the app (3 agents and 3 users on the Pro plan, 5 and 5 on Business, more on Custom, on request); the administrator keeps the overall view, and the activity log shows who changed what.
- Your calendar read live, in Google Calendar, Microsoft 365 or Cal.com: real slots, double-booking lock, confirmation and SMS reminder the day before
- SMS sent during the call, with the caller's consent: address, booking link, instructions you've prepared
- Email summary after every call, full transcript, and webhooks to your business software
Sellsy and monday.com connected natively, all your other tools via outbound webhooks. All integrations →
Number and setup
Your number, your setup.
You keep your current number by forwarding it to your agent's number. Your agent also receives a number according to your country's rules: see Sayelo in your country.
Ready in 5 minutes: your agent guides you in writing, on WhatsApp or with a form, reads your website, and you listen to its voice before choosing it. Our team then fine-tunes the settings with you. Numbers and telephony are provided by a partner operator registered with ARCEP (the French telecoms regulator). How it works →
Comparison
Voicemail, call answering service or Sayelo?
| Voicemail | Call answering service | Sayelo | |
|---|---|---|---|
| Available 24/7 | Passive | Extended hours | Round the clock |
| Immediate answer | — | Queue | Yes |
| Routing to the right specialty and the right calendar | No | Depends on the script | Yes, rules per practitioner |
| Simultaneous calls with no queue | No | Queue | Yes, depending on your plan |
| Transfer to a specialty's reception desk | No | Sometimes | Yes, according to the time slots |
| Summary & transcript | No | Varies | Yes |
| Cost | Low, ineffective | High | Fixed, from €39/month excl. VAT |
Pricing
Clear pricing, from €39/month excl. VAT.
14-day free trial. No fixed-term commitment: cancel at any time, with 30 days' notice. Minutes, SMS and the number of agents depend on the plan: see pricing and plan details →
Frequently asked questions
Questions from medical centres.
Does it handle several specialties and several calendars?
Yes. Each practitioner has their own calendar, appointment lengths and rules: same-day or scheduled appointments, referral or not, slots opened in advance or not. The agent identifies the specialty and the practitioner requested, applies the right rules and books the appointment in the right calendar.
Does it route calls to the right reception desk?
Yes, according to your instructions. If a specialty has its own secretary or a practitioner wants to keep control of their appointments, the agent transfers the call during the times that desk answers, and takes a precise message outside them.
Does it handle simultaneous calls?
Yes, up to the number of simultaneous calls on your plan. At opening time or during an epidemic, patients hear neither an engaged tone nor hold music, and every call is handled in parallel.
Where is health data hosted?
In France, with an HDS-certified host, for recordings, transcripts, summaries, contacts and appointments. Call recording is announced, opt-in and automatically deleted. Security and GDPR →
What does it do when there's a warning sign?
It asks your red-flag questions at the start of the call (difficulty breathing, chest pain, feeling faint, confusion, signs of a stroke) and immediately refers the caller to the emergency services as soon as an answer requires it. It doesn't book an appointment instead and never gives false reassurance.
How is it different from a medical practice?
Volume and routing. A medical centre receives calls for several specialties, several practitioners and sometimes several reception desks, on a single number. The agent sorts the calls, applies each practitioner's rules and absorbs the peaks. For a practice with one or two practitioners, the medical practices page describes a simpler set-up.
Will my patients know they're talking to an AI?
Yes, the agent says so in its very first sentence. A patient calling for a specific specialty wants to reach the right calendar straight away and come away with a slot. That's what they get, without waiting for reception to be free.
Updated on 27 October 2026.
Other industries
Sayelo for other industries.
- the AI voice agent for GP practices: Same-day and scheduled appointments booked, repeat prescriptions noted, warning signs referred to the emergency services: the agent holds the line.
- organising home nursing rounds by phone: Round area checked, care visits scheduled at the right time, prescriptions and hospital discharges noted, emergencies referred to the emergency services: the agent answers while you're driving.
- AI phone answering for hearing aid audiologists: Short sentences, patient repetition, hearing tests, trials and adjustments scheduled, everything confirmed by SMS: the agent answers while you fine-tune hearing aids in the booth.
- the AI voice agent for dentists: Toothache, scale and polish, follow-up treatment: the agent fits in the emergency, books the appointment and sends a reminder the day before.
Guides: AI receptionist: the complete guide · Voice agent and reception team: working together · HDS-hosted AI voice agent for medical practices · Forwarding a switchboard or IP PBX to an AI agent
AI receptionist: all industries · Sayelo for medical practices · Security and GDPR · AI virtual receptionist · AI answering service with appointment booking
Hear it answer
before you decide.
The agent calls you back on your mobile and plays the receptionist for a medical centre. Three minutes, free, no bank card needed.