AI receptionist for physiotherapists: sessions run back to back, and the phone still gets answered.
Sayelo, the AI voice agent and AI receptionist for physiotherapists, answers 24/7. Courses of sessions scheduled, reminders to bring the prescription and health insurance card: the agent answers during your sessions. From €39 excl. VAT/month, 14-day free trial, no set-up fees.
Ten sessions to schedule after a sprain, a new patient to register, a home visit to organise: Sayelo answers during your sessions, offers real slots, notes the prescription and reminds patients to bring their health insurance card. The AI announces itself in its very first sentence and never gives medical advice.
from €39 excl. VAT/month afterwards · no commitment · the AI announces itself on every call
A physiotherapy practice runs on back-to-back sessions, from 8:00 to 20:00, with hands on patients. The phone, meanwhile, rings with prescriptions for ten sessions to schedule, new patients looking for a place, questions about the health insurance card and home visits. Nobody is free to answer, and voicemail sends callers to the practice next door.
Sayelo's AI receptionist answers during your sessions. It introduces itself as an AI assistant, notes the prescription and the reason for the visit as the patient describes it, books the first appointment and then the course of sessions in the slots each practitioner opens in their calendar, confirms by SMS with the address and the documents to bring, and sends a reminder the day before. It never gives medical advice: medical questions become messages for the practitioner, and serious symptoms are referred to the emergency services. Call data is hosted in France by an HDS-certified host.
Day to day
What physiotherapists face on the phone.
In sessions from 8:00 to 20:00, with no time to pick up
A physio has their hands on a patient all day. The phone rings in the corridor, voicemail fills up, and every message needs a call back between two sessions, when there's no time.
Ten or fifteen sessions to fit in at once
A prescription is rarely a single appointment: it's a course, spread over several weeks, at the same times if possible. On the phone, that takes a long time, and it's exactly what can't move forward during a session.
New patients turned away because no slots are visible
A patient who can't reach you calls the next practice. Yet slots free up every week, through cancellations and completed courses, and nobody has time to offer them.
The same questions, all day long
Do I need a prescription, my health insurance card, my top-up insurance details; do you do home visits; how long does a session last. Simple answers, yet each one interrupts a rehab session.
How much are your missed calls costing you? Work it out in one minute with the calculator.
What the agent does
What your AI receptionist does for a physiotherapy practice.
Schedules courses of sessions
The first appointment then the following sessions, in the slots each practitioner opens in their calendar, at the same times when possible. The agent holds the slots to avoid double bookings and confirms by SMS.
Notes the prescription and the reason
Number of sessions prescribed, reason as the patient describes it, post-operative rehab, sprain, lower back pain, new patient or follow-up: the record is waiting for you before the first session.
Reminds patients about their health insurance card and documents
Prescription, health insurance card, proof of top-up health cover, suitable clothing: the agent mentions them during the call and can text the practice's address and the list of documents you have prepared, while still on the line.
Tells practice and home visits apart
Session at the practice or at home, address within your area, slots set aside for rounds: the agent applies your rules and books the right type of appointment.
Moves and cancels sessions
A session to reschedule, a planned absence: the agent updates the calendar, frees up the slot for another patient and reminds the caller of your cancellation instructions.
Never gives medical advice
A question about an exercise, pain or a treatment: the agent takes a message for the practitioner. Chest pain, difficulty breathing, fainting: it directs the caller to the emergency services, without delay.
Emergencies
Emergencies: what gets transferred, and when.
- Chest pain, difficulty breathing, fainting: immediate referral to the emergency services, never an appointment
- Acute pain after a fall or a recent operation: priority message to the practitioner, according to your instructions
- Medical question about an exercise or a treatment: message to the physio, no answer from the agent
- New prescription, resuming sessions, missed session: appointment in the calendar
- Home visit request outside your area: explanation and redirection according to your instructions
You choose when the agent transfers a call to you, for example over lunch or between two sessions, and when it takes a message. Calls from hospitals, referring doctors and nurses can be put through as a priority thanks to per-contact instructions.
Each transfer number can be offered only at certain times, in your country's time zone: an on-call line in the evening and at weekends then takes priority over the usual number. Outside these times, the agent takes a message and sends it to you. The transfer is direct: if nobody answers, the caller reaches the voicemail of the transfer number.
Step by step
A typical call, from the first ring to the summary.
The ring
The agent answers during your sessions and introduces itself as the practice's AI assistant.
The prescription
It asks whether there is a prescription, for how many sessions, and the reason as the patient describes it, without interpreting it.
New or existing patient
It recognises a returning patient, or creates a record for a new patient, and notes whether it's at the practice or at home.
The series of slots
It offers the first appointment then the following sessions, read from the practitioner's calendar, and holds them.
The SMS
The patient receives the confirmation with the address and the documents to bring, then a reminder the day before each session.
The summary
After the call, an email to the practice with the summary, the sessions booked, the questions left for the practitioner and the full transcript.
Calendar and tools
Your appointments in your calendar, your calls in your tools.
Each practitioner has their own calendar; the agent books the first appointment and the following sessions in the slots you open, with a lock against double bookings. Call data is hosted in France by an HDS-certified host. Your practice software can receive every call by webhook. In a practice with several physios, from the Pro plan, each one has their own access to the app and sets up the agent on their line; the activity log records who changed a time or an instruction.
- Your calendar read live, in Google Calendar, Microsoft 365 or Cal.com: real slots, double-booking lock, confirmation and SMS reminder the day before
- SMS sent during the call, with the caller's consent: address, booking link, instructions you've prepared
- Email summary after every call, full transcript, and webhooks to your business software
Sellsy and monday.com connected natively, all your other tools via outbound webhooks. All integrations →
Number and setup
Your number, your setup.
You keep your current number by forwarding it to your agent's number. Your agent also receives a number according to your country's rules: see Sayelo in your country.
Ready in 5 minutes: your agent guides you in writing, on WhatsApp or with a form, reads your website, and you listen to its voice before choosing it. Our team then fine-tunes the settings with you. Numbers and telephony are provided by a partner operator registered with ARCEP (the French telecoms regulator). How it works →
Comparison
Voicemail, call answering service or Sayelo?
| Voicemail | Call answering service | Sayelo | |
|---|---|---|---|
| Available 24/7 | Passive | Extended hours | Round the clock |
| Immediate answer | — | Queue | Yes |
| Course of sessions booked in the calendar | No | Yes, after a callback | Yes, live |
| Prescription and health insurance card reminders | No | Depends on the script | Yes, verbally and by SMS |
| New patient registered without interrupting you | No | Yes | Yes, during the session in progress |
| Summary & transcript | No | Varies | Yes |
| Cost | Low, ineffective | High | Fixed, from €39/month excl. VAT |
Pricing
Clear pricing, from €39/month excl. VAT.
14-day free trial. No fixed-term commitment: cancel at any time, with 30 days' notice. Minutes, SMS and the number of agents depend on the plan: see pricing and plan details →
Frequently asked questions
Questions from physiotherapists.
Can the agent schedule ten sessions at once?
Yes. It books the first appointment, then the following sessions in the slots the practitioner opens in their calendar, keeping the same days and times when possible. Each slot is held to avoid double bookings, and the patient receives the list by SMS.
What does it do with a new patient?
It creates the record, notes the prescription and the reason as the patient describes it, reminds them of the documents to bring and books the first appointment. You'll find everything in the summary before the session, without having picked up the phone.
Does it handle home visits?
Yes, according to your rules: address within your area, slots reserved for rounds, adjusted length. Outside your area, it explains this and redirects the caller as you have decided.
Does it give medical advice?
Never. A question about an exercise, pain or a treatment becomes a message for the practitioner. With serious symptoms, such as chest pain, difficulty breathing or fainting, the agent immediately directs the caller to the emergency services.
Where is my patients' data hosted?
Call data (recordings, transcripts, summaries, contacts and appointments) is hosted in France by an HDS-certified host. Recordings are announced and opt-in, and deleted automatically. Security and GDPR →
Will my patients know they're talking to an AI?
Yes, the agent says so in its very first sentence. What matters to a patient is getting their sessions at the right times and knowing what to bring: they get that, without waiting for you to finish the session in progress.
Can I keep the practice's number?
Yes. You keep your current number, as you prefer: by forwarding it to your agent or, in France, by porting it, on all plans. A new number is also included from the start of the trial, if you would rather start from scratch. Either way, the number your patients and referring doctors know always gets answered.
Updated on 27 October 2026.
Other industries
Sayelo for other industries.
- AI phone answering for osteopaths: Slots for infants, pregnant women and athletes respected, appointments confirmed with reminders: the agent answers during the session.
- the AI voice agent for podiatry practices: Chiropody treatment or assessment for insoles, the right length, your follow-up priorities respected, reminder the day before; the agent answers while you're treating a patient.
- taking the pressure off a medical practice's phone line: Same-day consultations and scheduled appointments booked, repeat prescriptions noted, warning signs referred to the emergency services: the agent holds the line.
- AI phone answering for gyms: Trial sessions scheduled, memberships, opening hours and class timetable explained, cancellations explained according to your procedure: the agent covers reception during quiet hours.
Guides: AI receptionist: the complete guide · HDS-hosted AI voice agent for medical practices · Setting up Google Calendar for appointment booking · What a phone answering service costs in 2026
AI receptionist: all industries · Sayelo for medical practices · Security and GDPR · AI virtual receptionist · AI answering service with appointment booking
Hear it answer
before you decide.
The agent calls you back on your mobile and plays the receptionist for a physiotherapy practice. Three minutes, free, no bank card needed.