AI receptionist for pharmacies: the counter stays at the counter, and the phone gets an answer.
Sayelo, the AI voice agent and AI receptionist for pharmacies, answers 24/7. Opening hours, duty rota and services explained, order and availability requests taken for the team, doctors' prescriptions noted, every health question passed on to the pharmacist. From €39 excl. VAT/month, 14-day free trial, no set-up fees.
The queue at the counter is growing, a pharmacy technician is in the back, and the phone rings to ask whether a medicine has arrived, whether you're open on Sunday, which pharmacy is on duty tonight. Sayelo answers, gives your opening hours and services, takes order and availability requests so the team can call back, notes prescriptions sent by doctors and passes any question about a treatment to the pharmacist, without ever answering it. The AI announces itself in its very first sentence.
from €39 excl. VAT/month afterwards · no commitment · the AI announces itself on every call
In a pharmacy, the phone comes after the counter, and rightly so. Yet it rings all day long, about opening hours, the duty rota, an order, a repeat prescription, and about health questions that can only have one answer: the pharmacist's. When nobody picks up, the patient calls back or goes elsewhere, and doctors are left waiting behind questions about opening hours.
Sayelo's AI switchboard answers when the team is busy. It introduces itself as an AI assistant, gives your opening hours, duty rota and services, takes order and availability requests so the team can call back, notes prescriptions announced by doctors, recognises professionals and institutions, and passes any question about a treatment to the pharmacist, without ever answering it. It doesn't look up your stock or your pharmacy software, and says so clearly. Data stays in France, with an HDS-certified host.
Day to day
What pharmacies face on the phone.
The counter comes before the phone
A pharmacy serves the patients in front of it first. The phone rings in the background, often for a simple question, and the technician who answers leaves a queue growing. When nobody answers, the patient calls back, or goes elsewhere.
The same requests, all day long
Opening hours, tonight's duty pharmacy, whether a medicine is available, whether an order has arrived, renewing a prescription. Short, frequent calls that don't need a pharmacist to take them, but that still have to be taken.
Doctors and institutions
A practice sending a prescription, a care home placing an order, a nurse with a question about a preparation. These calls need to reach the right place, quickly, and not wait behind questions about opening hours.
Advice, on the other hand, can't be delegated
Dosage, interactions, side effects, advice about a symptom: only the pharmacist answers. The switchboard needs to know that, take the message accurately and never improvise an answer.
How much are your missed calls costing you? Work it out in one minute with the calculator.
What the agent does
What your AI receptionist does for a pharmacy.
Gives opening hours, duty rota and services
Opening hours, closures, evening and weekend duty as you specify it, vaccinations, tests, equipment hire, delivery if you offer it, parking. The agent answers with your information and sends the address by SMS.
Takes order and availability requests
Patient's name, product as the patient names it, quantity, prescription or not, call-back number. The agent doesn't check stock and promises no availability: it passes the request on, and the team calls back or sends an SMS when the order has arrived.
Passes every health question to the pharmacist
Dosage, interactions, side effects, symptoms, advice: the agent never answers. It takes the message accurately, or transfers to the pharmacist during the times you define. In an emergency, it directs the caller to the emergency services.
Notes prescriptions and repeats
A doctor announcing a prescription has been sent, a patient asking for a repeat, a preparation to be collected. The agent notes the name, the prescriber and the request, without interpreting anything, so the team can prepare it.
Recognises doctors, nurses and institutions
Practices, care homes, community nurses, wholesalers. The agent recognises these contacts and applies your instructions (transfer to the pharmacist or priority message), without making them wait behind questions about opening hours.
Stays discreet
The agent confirms nothing about a treatment or an order to anyone it cannot link to the patient. Recordings are opt-in and deleted automatically, and data is hosted in France by an HDS-certified host.
Emergencies
Emergencies: what gets transferred, and when.
- Fainting, difficulty breathing, chest pain, poisoning, overdose: immediate referral to the emergency services, never an answer from the agent
- Question about a treatment, dosage, interaction or symptom: precise message to the pharmacist, or transfer during your time slots
- Doctor, nurse, care home, wholesaler: instructions specific to each contact, priority transfer if you set it up
- Order, availability, repeat prescription, preparation: request passed on to the team, call back or SMS
- Opening hours, duty rota, services: immediate answer with your information
You define the times when calls can be transferred to the pharmacist and those when the agent takes a message. It gives no availability, no price and no information about a medicine that it hasn't received from you, and it says so clearly to the caller.
Each transfer number can be offered only at certain times, in your country's time zone: an on-call line in the evening and at weekends then takes priority over the usual number. Outside these times, the agent takes a message and sends it to you. The transfer is direct: if nobody answers, the caller reaches the voicemail of the transfer number.
Step by step
A typical call, from the first ring to the summary.
The ring
The agent answers while the team is serving at the counter, and introduces itself as the pharmacy's AI assistant.
The request
Opening hours, duty rota, order, availability, prescription, health question, professional. It identifies what it can handle and what is for the pharmacist.
The answer or the message
Opening hours and services given, order request taken, health question passed on without an answer.
The patient
Name and number for the call back, known or new patient. Nothing is said to an unidentified caller.
The SMS
The patient receives the address and opening hours, or confirmation that their request has been passed on to the team.
The summary
After the call, an email to the pharmacy with the summary, the requests to handle, the questions for the pharmacist and the full transcript.
Calendar and tools
Your appointments in your calendar, your calls in your tools.
Requests reach you in the app and by email, sorted, and can be sent to your pharmacy software by webhook. Sayelo is not integrated with pharmacy software or stock systems; this integration can be considered on request. Vaccination or test appointments, if you offer them, go into your calendar (Google Calendar, Microsoft 365 or Cal.com). Hosting is in France by an HDS-certified host.
- Your calendar read live, in Google Calendar, Microsoft 365 or Cal.com: real slots, double-booking lock, confirmation and SMS reminder the day before
- SMS sent during the call, with the caller's consent: address, booking link, instructions you've prepared
- Email summary after every call, full transcript, and webhooks to your business software
Sellsy and monday.com connected natively, all your other tools via outbound webhooks. All integrations →
Number and setup
Your number, your setup.
You keep your current number by forwarding it to your agent's number. Your agent also receives a number according to your country's rules: see Sayelo in your country.
Ready in 5 minutes: your agent guides you in writing, on WhatsApp or with a form, reads your website, and you listen to its voice before choosing it. Our team then fine-tunes the settings with you. Numbers and telephony are provided by a partner operator registered with ARCEP (the French telecoms regulator). How it works →
Comparison
Voicemail, call answering service or Sayelo?
| Voicemail | Call answering service | Sayelo | |
|---|---|---|---|
| Available 24/7 | Passive | Extended hours | Round the clock |
| Immediate answer | — | Queue | Yes |
| Opening hours and duty rota given without disturbing the counter | Partially | Yes | Yes, your information |
| Order request passed on for a call back | Vague message | Yes | Yes, with name and number |
| Health question passed on with no improvised answer | Not applicable | Depends on the script | Yes, by design |
| Summary & transcript | No | Varies | Yes |
| Cost | Low, ineffective | High | Fixed, from €39/month excl. VAT |
Pricing
Clear pricing, from €39/month excl. VAT.
14-day free trial. No fixed-term commitment: cancel at any time, with 30 days' notice. Minutes, SMS and the number of agents depend on the plan: see pricing and plan details →
Frequently asked questions
Questions from pharmacies.
Does the agent answer questions about a medicine?
Never. Dosage, interactions, side effects, advice about a symptom: all of that is for the pharmacist. The agent says so clearly, takes the message accurately or transfers during the times you define, and directs the caller to the emergency services in an emergency.
Can it say whether a medicine is available?
No, it doesn't look up your stock or your pharmacy software. It takes the request (name, product as the patient names it, prescription or not, call-back number), and the team checks, then calls back or sends an SMS. Integration with pharmacy software can be considered on request.
Does it give opening hours and the duty rota?
Yes: opening hours, closures, Sunday and public holiday hours, and the duty rota as you specify it for the period. It sends the address and opening hours by SMS. For a duty rota it doesn't know, it points the caller to the number or website you have provided.
Does it handle calls from doctors and institutions?
Yes, thanks to per-contact instructions. A practice, a community nurse, a care home or a wholesaler recognised by their number can be transferred to the pharmacist as a priority, or leave a precise message, without waiting behind questions about opening hours.
Does it book vaccination appointments?
Yes, if you offer them, in your calendar, in the slots you open, with SMS confirmation and a reminder the day before. It says what to bring (health insurance card, vaccination record, prescription if needed) as you have written it.
Where is the data hosted?
In France, by an HDS-certified host. Call recording is announced, opt-in and deleted automatically, and the agent confirms nothing about a treatment or an order to anyone it cannot link to the patient. Security and GDPR →
Will my patients know they're talking to an AI?
Yes, the agent says so in its very first sentence. A patient calling about an order or opening hours wants an immediate answer and the certainty that someone will call them back about the rest. They get it, and the team stays at the counter.
Updated on 14 October 2026.
Other industries
Sayelo for other industries.
- the AI voice agent for GP practices: Same-day and scheduled appointments booked, repeat prescriptions noted, warning signs referred to the emergency services: the agent holds the line.
- organising home nursing rounds by phone: Round area checked, care visits scheduled at the right time, prescriptions and hospital discharges noted, emergencies referred to the emergency services: the agent answers while you're driving.
- switchboard for opticians: Order enquiries noted, eye test and contact lens fitting appointments booked, insurance questions passed on without promises: the agent answers during fittings.
Guides: AI receptionist: the complete guide
AI receptionist: all industries · Security and GDPR · AI virtual receptionist · AI answering service with appointment booking
Hear it answer
before you decide.
The agent calls you back on your mobile and plays the receptionist for a pharmacy. Three minutes, free, no bank card needed.