AI receptionist for opticians: “are my glasses ready?” no longer interrupts your fittings.
Sayelo, the AI voice agent and AI receptionist for opticians, answers 24/7. Order enquiries noted, eye test and contact lens fitting appointments booked, insurance questions passed on without promises: the agent answers during fittings. From €39 excl. VAT/month, 14-day free trial, no set-up fees.
Choosing frames takes twenty minutes, a contact lens fitting even longer, and the phone rings to ask whether an order has arrived. Sayelo answers, notes the order enquiry with the name and order date, books eye test and contact lens fitting appointments, gives your opening hours and brands, and passes everything on to the shop. The AI announces itself in its very first sentence.
from €39 excl. VAT/month afterwards · no commitment · the AI announces itself on every call
An optician's shop lives on fittings and adjustments that can't be interrupted, and on a phone that rings ten times a day to ask whether an order has arrived. In between, the optician has to choose: the customer in front of them, or the one calling. The other one waits, or leaves.
Sayelo's AI switchboard answers during fittings. It introduces itself as an AI assistant, notes order enquiries with the name and date and passes them on to the team, books eye tests, contact lens fittings and frame adjustments in the right optician's calendar, gives your opening hours and brands, and passes on insurance questions without suggesting an amount. Faced with a symptom, it gives no opinion and directs the caller to an ophthalmologist or the emergency services. Call data is hosted in France by an HDS-certified host.
Day to day
What opticians face on the phone.
“Have my glasses arrived?”
The most frequent question in an optician's shop, asked ten times a day, while you're with another customer. Answering means checking the order, and the customer at the counter waits.
Fittings and adjustments that can't be interrupted
Choosing frames, taking measurements, fitting contact lenses. Moments when the customer needs your full attention. When the phone rings during that time, it's either a customer neglected or a call lost.
Insurance and direct billing questions
How much is left to pay, does the insurance cover varifocals, is the prescription still valid. Questions that need the file in front of you, and that voicemail can't handle.
Repairs and everyday emergencies
A broken arm, a lost screw, a scratched lens just before a holiday. The customer wants to know if they can come in now and whether it can be fixed. Without an answer, they go to the shop next door.
How much are your missed calls costing you? Work it out in one minute with the calculator.
What the agent does
What your AI receptionist does for an optician's shop.
Notes order enquiries
Name, order date, glasses or contact lenses. The agent takes the enquiry and passes it on to the team, who check and reply by SMS. It never states a lead time or a delivery date it hasn't received from you.
Books appointments
Eye test, contact lens fitting, frame try-on, adjustment, collection. Each appointment has its own length, and the agent books it in the calendar of the optician concerned, confirms by SMS and sends a reminder the day before.
Handles repairs
Broken arm, screw, nose pads, lens to replace. It gives your opening hours and whether you see people without an appointment for small repairs, or it books a slot. It doesn't promise that the repair is possible.
Passes on insurance and direct billing questions
Out-of-pocket cost, cover, prescription. The agent notes the question with the customer's name and their insurer, and passes it on to the shop for a precise answer. It gives no amount and promises nothing.
Gives information about the shop
Opening hours, brands, contact lenses in stock or to order, parking, loyalty card. It answers with your information and sends the address by SMS.
Refers symptoms to a doctor
Eye pain, sudden loss of vision, red eye after wearing contact lenses. The agent gives no opinion and directs the caller to an ophthalmologist, or to the emergency services if it's urgent, according to the instruction you have written.
Emergencies
Emergencies: what gets transferred, and when.
- Sharp eye pain, sudden loss of vision, flashes, a curtain over the vision: referral to an ophthalmologist or the emergency services, according to your instruction, never an appointment instead
- Red or irritated eye after wearing contact lenses: instruction to remove the lenses and see a doctor, message to the shop
- Broken glasses, only pair, leaving soon: earliest repair slot within your time slots
- Order enquiry, insurance question, quote: message to the team, reply by SMS
- Eye test, contact lens fitting or adjustment appointment: slot in the calendar
You decide when the agent transfers a call to you, for example for a customer whose only pair is broken, and when it takes a message. It suggests no delivery lead time, no amount of cover and no opinion on a prescription.
Each transfer number can be offered only at certain times, in your country's time zone: an on-call line in the evening and at weekends then takes priority over the usual number. Outside these times, the agent takes a message and sends it to you. The transfer is direct: if nobody answers, the caller reaches the voicemail of the transfer number.
Step by step
A typical call, from the first ring to the summary.
The ring
The agent answers during fittings and introduces itself as the shop's AI assistant.
The request
Order enquiry, appointment, repair, insurance, practical question. It identifies what the customer wants.
The client
It notes the name, recognises a regular customer, and pulls up their recent calls.
The answer or the slot
Practical question: immediate answer. Order enquiry or insurance: message to the team. Appointment: slot in the optician's calendar.
The SMS
The customer receives confirmation of the appointment or their request, the address and your opening hours.
The summary
After the call, an email to the shop with the summary, the order enquiries to handle, the appointments booked and the full transcript.
Calendar and tools
Your appointments in your calendar, your calls in your tools.
One calendar per optician, in Google Calendar, Microsoft 365 or Cal.com, read live with a lock against double bookings. Each appointment appears with its type (eye test, contact lens fitting, adjustment) and the length you set. Your shop software can receive every call by webhook, and order enquiries appear in “Activity” → “Calls”, with the “To do” filter. Call data is hosted in France by an HDS-certified host.
- Your calendar read live, in Google Calendar, Microsoft 365 or Cal.com: real slots, double-booking lock, confirmation and SMS reminder the day before
- SMS sent during the call, with the caller's consent: address, booking link, instructions you've prepared
- Email summary after every call, full transcript, and webhooks to your business software
Sellsy and monday.com connected natively, all your other tools via outbound webhooks. All integrations →
Number and setup
Your number, your setup.
You keep your current number by forwarding it to your agent's number. Your agent also receives a number according to your country's rules: see Sayelo in your country.
Ready in 5 minutes: your agent guides you in writing, on WhatsApp or with a form, reads your website, and you listen to its voice before choosing it. Our team then fine-tunes the settings with you. Numbers and telephony are provided by a partner operator registered with ARCEP (the French telecoms regulator). How it works →
Comparison
Voicemail, call answering service or Sayelo?
| Voicemail | Call answering service | Sayelo | |
|---|---|---|---|
| Available 24/7 | Passive | Extended hours | Round the clock |
| Immediate answer | — | Queue | Yes |
| Order enquiry noted with no made-up lead time | No | Depends on the script | Yes, message to the team |
| Eye test and contact lens fitting appointments booked | No | Yes, after a callback | Yes, in the calendar |
| Insurance question passed on without promises | No | Sometimes | Yes, to the shop |
| Summary & transcript | No | Varies | Yes |
| Cost | Low, ineffective | High | Fixed, from €39/month excl. VAT |
Pricing
Clear pricing, from €39/month excl. VAT.
14-day free trial. No fixed-term commitment: cancel at any time, with 30 days' notice. Minutes, SMS and the number of agents depend on the plan: see pricing and plan details →
Frequently asked questions
Questions from opticians.
Can the agent tell whether an order has arrived?
No, it doesn't look up your orders. It notes the enquiry with the customer's name and the date and passes it on to the team, who check and reply by SMS. It never states a delivery date or a lead time it hasn't received from you.
Does it book eye tests and contact lens fittings?
Yes, in the calendar of the optician concerned, for the length you set for each type of appointment. It asks whether the customer has a prescription, notes the answer, confirms by SMS and sends a reminder the day before. It doesn't comment on whether the prescription is valid.
What does it say about insurance and out-of-pocket costs?
It takes the question with the customer's name and their insurer, and passes it on to the shop, which replies with the file in front of them. It gives no amount and no coverage rate, and promises nothing.
Does it handle repairs?
It gives your opening hours and how you work (walk-in or appointment), and books a quick slot when the customer's only pair is broken, according to your rules. It never promises that a repair is possible before you've seen the glasses.
What does it do when a caller mentions a symptom?
It gives no opinion. For eye pain, sudden loss of vision or a red eye after wearing contact lenses, it applies the instruction you have written, usually to see an ophthalmologist, or to call the emergency services if it's urgent. It doesn't book an eye test instead.
Will my clients know they're talking to an AI?
Yes, the agent says so in its very first sentence. A customer calling about their glasses wants to be sure their request is noted and that someone will call them back. They come away with a confirmation SMS, and you haven't had to leave your fitting.
Can I keep the shop's number?
Yes. You keep your current number, as you prefer: by forwarding it to your agent or, in France, by porting it, on all plans. A new number is also included from the start of the trial, if you would rather start from scratch. Either way, the number printed on your glasses cases and invoices always gets answered.
Updated on 25 October 2026.
Other industries
Sayelo for other industries.
- welcoming hard-of-hearing patients on the phone: Short sentences, patient repetition, assessments, trials and adjustments scheduled, everything confirmed by SMS; the agent answers while you're fine-tuning hearing aids in the booth.
- AI receptionist for dental practices: Toothache, scale and polish, follow-up treatment: the agent fits in the emergency, books the appointment and sends a reminder the day before.
- the AI voice agent for repair shops: Price by model given from your price list, drop-off booked, repair status given, warranty and trade-in explained: the agent answers while you're micro-soldering.
- answering customers of a car repair garage: Service, tyres, engine warning light, “is my car ready?”: the agent answers and books workshop appointments.
Guides: AI receptionist: the complete guide
AI receptionist: all industries · Security and GDPR · AI virtual receptionist · AI answering service with appointment booking
Hear it answer
before you decide.
The agent calls you back on your mobile and plays the receptionist for an optician's shop. Three minutes, free, no bank card needed.