Sayelo's price is a fixed monthly subscription, excluding VAT, chosen from four plans from €39 to €279 excl. VAT a month. It depends on six variables: minutes included, SMS included, simultaneous calls, and the number of agents, phone numbers and users. There are no set-up fees, no automatic overage billing and no commitment on monthly billing.
The four plans
| Plan | Who it's for | Minutes included | SMS included | Price excl. VAT per month |
|---|---|---|---|---|
| Solo | For the self-employed | 100 min | 50 | 39 € |
| Essentiel | For micro-businesses | 250 min | 100 | 79 € |
| Pro | For small teams | 500 min | 200 | 149 € |
| Business | For SMEs | 1,500 min | 400 | 279 € |
No commitment, 14-day free trial. With annual billing, you pay for ten months out of twelve. Up-to-date details are on the pricing page.
Beyond minutes and SMS, here is what changes from one plan to another, according to the pricing page:
| Solo | Essentiel | Pro | Business | |
|---|---|---|---|---|
| Agents | 1 | 1 | 3 | 5 |
| Numbers | 1 | 1 | 3 | 5 |
| Simultaneous calls | 1 | 2 | 5 | 10 |
| Users (app access) | 1 | 2 | 3 | 5 |
| Call recording | no | yes | yes | yes |
| Multiple transfers by reason for calling | no | no | yes | yes |
| Support | priority | dedicated phone |
Call recording, included from Essentiel, is never active by default: you switch it on if you need it. The transcript and summary of every call are included on all plans, as are number porting (in France), outbound calls with your agent's number (only in France for now), management and alerts on WhatsApp, exceptional closures and the installable app.
The six price variables
Minutes
This is the main variable. Each plan includes a monthly volume: 100, 250, 500 or 1,500 call minutes. On a call transferred to a human, the time spent with the agent counts in full, and connection time between humans only counts for half; the details are in the call record. Calls you make yourself from Sayelo, with your agent's number (only in France for now), are deducted from your plan at a rate shown in the app; unanswered calls and emergency numbers are not deducted. Beyond the Business plan, networks and large accounts are quoted individually.
SMS
Each plan includes a volume of SMS: 50, 100, 200 or 400 a month. Appointment confirmations and reminders sent to your callers, your call notifications and the SMS the agent sends during the call all draw on the same credit. SMS packs can be added if needed.
Simultaneous calls
This is the number of callers the agent takes at the same time: 1 on Solo, 2 on Essentiel, 5 on Pro, 10 on Business. If your phone often rings several times in the same minute, this is the figure that should guide your choice, before minutes.
Agents
Each agent has its own settings: its voice, its instructions, the languages switched on. For a single business, one agent is enough. Two sites, two trades or a line dedicated to emergencies justify having several, from the Pro plan upwards.
Numbers
One number on Solo and Essentiel, three on Pro, five on Business. Every plan also lets you keep your current number, by call forwarding or, in France, by porting it.
Users
A user is a person who logs in to the Sayelo app, with their own email address; it is not an agent. Each plan includes a set number of them: 1 on Solo, 2 on Essentiel, 3 on Pro, 5 on Business, and on Custom, 5 by default, more on request. Extra users cannot be added individually: for a larger team, you change plan. The free trial runs on Solo, so with one user.
What doesn't change the price
- Your trade. A plumber and a hairdresser who need the same volume pay for the same plan.
- The time of the call. Nights, weekends and public holidays cost nothing extra.
- Languages. Nearly 100 languages are included in every plan.
- HDS hosting, included on all plans, from Solo to Business.
- The calendars Google Calendar, Microsoft 365 and Cal.com, the email summary, the transcript, caller memory and outbound webhooks, all available from Solo.
- Support: the team sets up and fine-tunes the agent with you, at no extra cost.
When the minutes aren't enough
Sayelo never bills automatic overage. When the month's minutes are used up, you choose: add a top-up, or move up to the next plan.
| Top-up | Price excl. VAT |
|---|---|
| 60 minutes | 19 € |
| 120 minutes | 35 € |
| 180 minutes | 49 € |
Top-ups are available on all paid plans and valid until the end of the cycle. You can also upgrade or downgrade whenever you like, at no cost.
Monthly or annual
Monthly billing has no fixed-term commitment: you can cancel at any time, with 30 days' notice. Annual billing is optional: you pay ten months instead of twelve, i.e. two months free on the plan you choose. It suits you when your call volume is stable and you are sure of your tier; while you are still hesitating between two plans, monthly billing keeps you flexible.
What you won't pay
- Set-up fees: there are none on any plan. Your agent guides you through its own setup. Ready in 5 minutes, with support from the team.
- A surprise out-of-plan charge: nothing is billed beyond your plan without your decision.
- An add-on to keep your number by forwarding: that is possible on all plans.
Choosing your plan in four questions
- How many calls can you receive at the same time? That sets the number of simultaneous calls.
- How many minutes a month? Count your calls, missed ones included, and their average duration. The simulator sets this volume against what missed calls cost you.
- How many businesses, sites or lines? That sets the number of agents and numbers.
- How many people need to log in to the app? That sets the number of users.
To see how these prices compare with the market, the guide to AI voice agent pricing details billing models and hidden costs, the guide to the cost of a phone answering service compares voice agents, human answering services and cloud phone systems, and our comparison of AI voice agents for small businesses puts the main solutions side by side. Finally, the 14-day free trial lets you measure your real volume before choosing.
