Sayelo's free trial lasts 14 days. It gives you a fully featured agent, set up for your business, and a new number. Your card details are requested when you start it, but nothing is charged during the trial, nor afterwards if you cancel before it ends.
The terms, word for word
Here is the rule, as it is written on the pricing page:
When you start the trial, your card details are requested and your number is assigned. Nothing is charged for 14 days, and nothing at all if you cancel before the trial ends, at any time.
Three points to remember:
- Your card is requested when the trial starts, not when you create your account. You can create your agent and listen to it before entering your card details.
- Nothing is charged during the trial. The 14 days are free.
- You cancel whenever you like. On the first day or the last: if you cancel before the trial ends, nothing is charged.
There are no set-up fees either, during the trial or afterwards.
What the trial includes
The trial runs on the Solo plan, with its 100 minutes and 50 SMS. Your agent is created just before: it guides you, in writing, on WhatsApp or with a form, finds your business (in France, from its name or SIRET; elsewhere, from your VAT or company number and registered office address), reads your website and writes its profile. You choose its voice and background sound. Ready in 5 minutes. Once the trial has started, the “Guided settings” take you through opening hours, transfers, the calendar and the rest, one by one.
During the trial, the agent does its real job:
- it answers 24/7 and announces that it is an AI from the very first sentence;
- it gives callers information based on what you have told it;
- it books appointments in Google Calendar, Microsoft 365 or Cal.com, reading the calendar live;
- it transfers urgent calls according to your rules;
- it sends you the summary of every call by email, with the transcript.
According to our pages, a few features are reserved for paid plans: minute top-ups, SMS call notifications and sending the SMS you have prepared for the caller during the call. Outbound calls with your agent's number (only in France for now) also require a paid plan, and activation approved by the team. The team supports you from the trial onwards, setting up and fine-tuning the agent with you.
The number during the trial
A new number is included from the start of the trial, assigned when you start it. You can also keep your current number: forwarding calls to your agent works on all plans, and the guide to conditional call forwarding explains how to set it up so that your phone rings first. In France, number porting is also possible on all plans, but you don't need it to try Sayelo. The three options are compared on the page about your number.
Before the trial: two ways to listen without a card
- The demo. On the demo page, an agent calls you back on your mobile for a free 3-minute call, with no card required. You hear what your customers would hear.
- Setup. Once your account is created, your agent guides you through creating it, and you listen to each voice before choosing its own, even before choosing a plan.
Once the agent has been created, the “Test call”, always at the top of the screen, also lets you talk to it through the microphone, from your browser, with its voice and background ambience: nothing is recorded or billed.
Starting the trial makes sense once you are happy with the voice and tone: the 14 days are then spent on real calls.
During the trial: what to look out for
A successful trial answers three questions: does the agent give your callers the right answers, do appointments arrive correctly in your calendar, and what volume of calls do you really receive? That last point will tell you which plan to choose. Whether you are a hairdresser or an electrician, the summaries from the first few days quickly show what needs adjusting in the instructions. The guide to the first days with a voice agent sets out what to do, day by day.
At the end of the trial
If you cancel before the end, you pay nothing. If you had set up call forwarding from your line, switch it off so that your calls come through as before, and remove the trial number from anywhere you may have shared it.
If you continue, the subscription takes over at the end of the 14 days, from €39 excl. VAT a month. You choose the tier that matches your business, and you can upgrade or downgrade whenever you like, at no cost. Monthly billing has no fixed-term commitment: you can cancel at any time, with 30 days' notice.
The agent stays what it was during the trial: back-up for your teams, never a replacement. It takes the calls you cannot take, and you keep the relationship with your customers.
