AI receptionist for plumbers: no leak goes unanswered again.
Sayelo, the AI voice agent and AI receptionist for plumbers, answers 24/7. Active leak or bathroom quote: the agent tells the difference, notes the address and transfers the emergency. From €39/month excl. VAT, 14-day free trial, no set-up fees.
You're under a sink or on a job when the phone rings. Sayelo answers for you, tells an emergency from a quote, notes the address and the door code, and puts through what can't wait. The AI announces itself in its very first sentence.
from €39 excl. VAT/month afterwards · no commitment · the AI announces itself on every call
A plumber spends the day in places where the phone can't be answered: under a sink, in a service duct, in the middle of a bathroom refit. Yet it's by phone that the emergencies that keep the business going come in, and customers hand their leak to whoever answers first.
Sayelo's AI receptionist answers for you, 24/7. It introduces itself as an AI assistant, works out whether it's an active leak, a broken water heater or a quote to prepare, notes the address, floor and door code, and puts through what can't wait. Everything else becomes an appointment in your calendar or a complete message, which you receive by SMS and email with the call summary. You stay in control of the rules: what counts as urgent, who's on call, which call-out charges to quote. The agent applies them on every call, without ever making anything up. And to call a customer back between two jobs, you can call them from Sayelo, on your phone, with your agent's number (in France for now, coming soon in your country): if they call back while you're under a sink, the agent answers.
Day to day
What plumbers deal with on the phone.
Hands in the U-bend when the phone rings
A plumber can't answer from under a sink, any more than in the middle of soldering a joint. By the time you've washed your hands, the caller has hung up, and they won't call back if they've found someone else in the meantime.
Emergencies buried among quote requests
An active leak and a quote request for a bathroom come in on the same line, in the same hurried tone. Without triage, you call everyone back in order, and the flood waits behind a tiling job.
Voicemail that drives customers away
Faced with voicemail, the customer calls the next plumber on the list. When they do leave a message, the address, floor or door code is missing, and you have to call back to ask for everything again.
Calling back blind in the evening
In the evening, a list of missed numbers, with no way of knowing who's urgent, who wants a quote and who has already found someone else. Callbacks take an hour and few of them turn into jobs.
How much are your missed calls costing you? Work it out in one minute with the calculator.
What the agent does
What your AI receptionist does for a plumber.
Tells an emergency from a quote
Active leak, no hot water, blocked toilet, broken water heater or bathroom project: the agent asks the questions that separate an immediate call-out from a job to schedule, and classifies the call accordingly.
Notes the address, floor and code
Full address, floor, door code, intercom, whether someone will be in: everything you need to set off without calling back is noted, then sent to you by SMS and email.
Transfers what can't wait
Depending on your rules, a leak that won't stop or water damage is put through to you directly, or to your on-call line in the evening and at weekends. Everything else becomes a clear message, without interrupting you.
Books call-out and quote appointments
For a job that can be scheduled, the agent offers a real slot from your calendar, confirms it by SMS and sends a reminder the day before. The appointment appears in your calendar, with no double entry.
Gives the advice that limits the damage
You prepare your advice: turn off the water supply, switch off the water heater, ventilate if there's a smell of gas. The agent passes it on to the caller, and can send them a link you've prepared by SMS, for example to your quote form with photos.
Recognises your customers and your jobs
A regular customer, a managing agent, a building manager: the agent recognises them, picks up the history of their latest calls and applies your per-contact instructions, such as “always put the Dupont managing agency through”.
Emergencies
Emergencies: what gets transferred, and when.
- Active leak or water damage, after advice to turn off the water supply: immediate transfer
- No water at all, or no hot water in winter: transfer during on-call hours, otherwise a priority appointment
- Blocked toilet, leaking cistern, dripping tap: appointment booked in the calendar
- Smell of gas: safety advice, referral to the gas emergency number, never an appointment
- Bathroom quote or water heater replacement: qualification, then a callback from you
You decide who receives emergencies and when: your mobile during the day, the on-call line in the evening and at weekends, a colleague on your day off. The agent states your call-out charges exactly as you've set them up, never made up, and promises no timeframe you haven't set.
Each transfer number can be offered only at certain times, in your country's time zone: an on-call line in the evening and at weekends then takes priority over the usual number. Outside these times, the agent takes a message and sends it to you. The transfer is direct: if nobody answers, the caller reaches the voicemail of the transfer number.
Step by step
A typical call, from the first ring to the summary.
The ring
The agent answers within the first few rings, even while you're on a job, and introduces itself as your company's AI assistant.
Qualification
It asks what's happening, since when, whether the water is still running, and whether the caller is the owner, a tenant or a property manager. Two questions are enough to separate an emergency from a quote.
The address and access
Address, floor, code, intercom, when someone will be in: it notes everything, repeats it back to check, and keeps the caller's number.
The slot or the transfer
Emergency: it puts the call through to you, or alerts whoever is on call. Job that can be scheduled: it offers a real slot from your calendar and confirms it.
The SMS
The caller receives the confirmation or the advice by SMS. You receive the job sheet: reason, address, access, number.
The summary
After the call, an email with the summary, the key points, what has been done and what's still to do, the caller's sentiment and the full transcript. Promised callbacks appear in “Activity” → “Calls”, with the “To do” filter.
Calendar and tools
Your appointments in your calendar, your calls in your tools.
Your call-out and quote appointments go into your calendar, in the slots you leave open. Each call can be sent to your quoting or invoicing software by webhook, and if you manage your customers in Sellsy, the agent recognises them as soon as it answers and logs the call on their record.
- Your calendar read live, in Google Calendar, Microsoft 365 or Cal.com: real slots, double-booking lock, confirmation and SMS reminder the day before
- SMS sent during the call, with the caller's consent: address, booking link, instructions you've prepared
- Email summary after every call, full transcript, and webhooks to your business software
Sellsy and monday.com connected natively, all your other tools via outbound webhooks. All integrations →
Number and setup
Your number, your setup.
You keep your current number by forwarding it to your agent's number. Your agent also receives a number according to your country's rules: see Sayelo in your country.
Ready in 5 minutes: your agent guides you in writing, on WhatsApp or with a form, reads your website, and you listen to its voice before choosing it. Our team then fine-tunes the settings with you. Numbers and telephony are provided by a partner operator registered with ARCEP (the French telecoms regulator). How it works →
Comparison
Voicemail, call answering service or Sayelo?
| Voicemail | Call answering service | Sayelo | |
|---|---|---|---|
| Available 24/7 | Passive | Extended hours | Round the clock |
| Immediate answer | — | Queue | Yes |
| Tells an active leak from a quote | No | Depends on the script | Yes, from the first question |
| Address, floor and code noted | If the customer thinks of it | Yes | Yes, repeated back and sent by SMS |
| Evening calls put through to whoever is on call | No | Rarely at night | Yes, according to your hours |
| Summary & transcript | No | Varies | Yes |
| Cost | Low, ineffective | High | Fixed, from €39/month excl. VAT |
Pricing
Clear pricing, from €39/month excl. VAT.
14-day free trial. No fixed-term commitment: cancel at any time, with 30 days' notice. Minutes, SMS and the number of agents depend on the plan: see pricing and plan details →
Frequently asked questions
Questions from plumbers.
How does the agent tell an emergency from a quote?
It asks two or three questions: is the water still running, since when, is there any damage? An active leak or water damage is treated as an emergency according to your rules; a bathroom project or a dripping tap becomes an appointment or a callback. You adjust these rules in everyday language, with no technical set-up.
What happens at night and at weekends?
The agent answers in the same way. For emergencies, it transfers the call to the on-call line you've set for those hours. The transfer is direct: if nobody answers, the caller reaches the on-call voicemail. If you have no on-call cover, it takes a message with the address and sends it to you by email, and by SMS if you've turned on the notification, so you can call back as soon as possible.
Does the agent quote my call-out charges?
Only if you've given them to it. It then states exactly the amount you've set, for example the daytime call-out charge and the night-time one, and never promises a price for a job that an on-site diagnosis has to confirm.
And if there's a smell of gas?
The agent doesn't book an appointment. It passes on the safety advice you've defined, usually not to switch anything on, to ventilate and to get out, then directs the caller to the gas emergency number. The call is flagged to you immediately.
Will my clients know they're talking to an AI?
Yes, the agent says so in its very first sentence: it's an obligation we apply without exception. In practice, the caller mainly wants a quick answer and someone who takes their address down correctly, and that's what they get.
Can I keep my plumbing business number?
Yes. You keep your current number, as you prefer: by forwarding it to your agent or, in France, by porting it, on all plans. A new number is also included from the start of the trial, if you would rather start from scratch. Either way, your customers call a number that always gets answered.
How long does it take to set up the agent?
Ready in 5 minutes: your agent guides you through setup and reads your website, you choose its voice and your emergency rules, then our team fine-tunes everything with you. The free trial lasts 14 days, with no commitment.
Updated on 25 October 2026.
Other industries
Sayelo for other industries.
- phone answering for heating engineers: Error code and boiler brand noted, customers on a service contract first, annual services scheduled: the agent answers when the first cold snap hits.
- the AI voice agent for electricians: Tripping breaker, smell of burning or EV charger: the agent sorts out the fault, gives your instructions and books the diagnosis.
- answering locksmith calls at night: Locked out, lost keys, break-in: the agent reassures the caller, states your actual charges and alerts the on-call locksmith.
- AI receptionist for garages: Service, tyres, engine warning light, “is my car ready?”: the agent answers and books workshop appointments.
Guides: AI receptionist: the complete guide · Tradespeople: stop missing calls · Holidays and closures: how to handle the phone? · How much does a missed call cost? The calculation
AI receptionist: all industries · Sayelo for trades & construction · AI voice agent for tradespeople
Hear it answer
before you decide.
The agent calls you back on your mobile and plays the receptionist for a plumber. Three minutes, free, no bank card needed.