AI receptionist for gyms: every prospect gets their trial session.
Sayelo, the AI voice agent and AI receptionist for gyms, answers 24/7. Trial sessions scheduled, memberships, opening hours and class timetable explained, cancellations explained according to your procedure: the agent covers the front desk during quiet hours. From €39/month excl. VAT, 14-day free trial, no set-up fees.
At two in the afternoon, the front desk is empty, the trainer is with a client, and the phone rings about a trial session, a class time, a question about memberships or a cancellation. Sayelo answers, books the trial session with a trainer, explains memberships and the timetable as you've set them up, explains the cancellation procedure without negotiating it, and transfers what needs transferring. The AI announces itself in its very first sentence.
from €39 excl. VAT/month afterwards · no commitment · the AI announces itself on every call
A gym is open much longer than its front desk is staffed. During quiet hours, the phone rings unanswered, and it's often at those times that a prospect calls about a trial session, or a member wants information about a class or a cancellation.
Sayelo's AI receptionist covers the front desk when nobody's there. It introduces itself as an AI assistant, books trial sessions with a trainer in your calendar, explains memberships, opening hours and the class timetable as you've set them up, explains the cancellation procedure without negotiating it, recognises members and transfers to the front desk when it's staffed. It grants no discounts and gives no training advice. Every call comes back to you by email, summarised and transcribed.
Day to day
What gyms deal with on the phone.
A front desk that's empty part of the day
Early in the morning, mid-afternoon, on Sundays, the front desk isn't staffed. Calls go to voicemail, and a prospect who wanted to try the gym tries the one next door instead.
The same questions, all day long
Opening hours, membership prices, the group class timetable, parking, the pool, the access fob. Simple questions that keep the front desk busy when it's staffed, and go unanswered when it isn't.
The trial session that never gets booked
A prospect calls, nobody answers, they don't call back. Yet a trial session is the best way to turn a call into a membership, provided it's booked straight away.
Cancellations, a source of tension
A member who wants to cancel often calls several times, sometimes irritated. They need the procedure in the contract explained to them, without being promised what the front desk can't decide, and without being left without an answer.
How much are your missed calls costing you? Work it out in one minute with the calculator.
What the agent does
What your AI receptionist does for a gym.
Books trial sessions
In the slots you set aside for trials, in the trainer's or the front desk's calendar. The agent books, confirms by SMS with the address and instructions, and sends a reminder the day before. The prospect arrives, and someone is expecting them.
Knows the class timetable
Group classes, times, trainers, level, limited places. The agent gives the timetable you've set up and, if you wish, sends it by SMS with the class booking link.
Explains memberships
Memberships, minimum term, student offer, session passes, add-ons. It states memberships and prices as you've entered them, without discounts or negotiation, and offers the trial session to take things further.
Explains the cancellation procedure
Notice period, letter or form, supporting documents, special cases, exactly as you've written them. The agent promises nothing, doesn't negotiate, and passes the request on to the right department with the member's details.
Handles several clubs on one number
Each club has its own opening hours, timetable, trainers and calendars. The agent identifies the club concerned, by town or by name, and applies the right information and instructions.
Helps members out
Access fob no longer working, locker stuck, class cancelled, billing question. The agent recognises the member, answers with your information or transfers to the front desk when it's staffed, and takes a message otherwise.
Emergencies
Emergencies: what gets transferred, and when.
- Someone taken ill or injured in the gym, reported by phone: advice to call the emergency services and immediate transfer to the manager on duty
- Member stuck at the entrance or fob not working: transfer to the front desk if staffed, otherwise instructions and a priority message
- Trial session, sign-up, question about a membership: immediate answer or a slot in the calendar
- Cancellation, complaint, billing: procedure explained, message to the department concerned
- Supplier, freelance trainer, partner: specific instructions for each contact
You decide at which times the front desk and the manager can receive transfers, and what the agent can state: prices, memberships, timetable. It grants no discounts, confirms no cancellations and gives no training or health advice.
Each transfer number can be offered only at certain times, in your country's time zone: an on-call line in the evening and at weekends then takes priority over the usual number. Outside these times, the agent takes a message and sends it to you. The transfer is direct: if nobody answers, the caller reaches the voicemail of the transfer number.
Step by step
A typical call, from the first ring to the summary.
The ring
The agent answers when the front desk is empty or busy, and introduces itself as the club's AI assistant.
The request
Trial session, membership, opening hours, class, cancellation, member problem. It identifies what the caller wants and the club concerned.
The answer
Opening hours, timetable, memberships and procedures as you've set them up, with no improvisation.
The slot
For a trial session, a real slot with a trainer, booked in the calendar.
The SMS
The prospect receives the confirmation with the address, the entrance and what to bring, or the class timetable.
The summary
After the call, an email to the club with the summary, the trials booked, the cancellation requests to deal with and the full transcript.
Calendar and tools
Your appointments in your calendar, your calls in your tools.
Trial sessions go into the trainers' or front desk's calendar (Google Calendar, Microsoft 365 or Cal.com), in the slots you set aside, with a lock against double bookings. Each prospect can be sent to your club management software by webhook, and if your members are in Sellsy or monday.com, the agent recognises them as soon as it answers.
- Your calendar read live, in Google Calendar, Microsoft 365 or Cal.com: real slots, double-booking lock, confirmation and SMS reminder the day before
- SMS sent during the call, with the caller's consent: address, booking link, instructions you've prepared
- Email summary after every call, full transcript, and webhooks to your business software
Sellsy and monday.com connected natively, all your other tools via outbound webhooks. All integrations →
Number and setup
Your number, your setup.
You keep your current number by forwarding it to your agent's number. Your agent also receives a number according to your country's rules: see Sayelo in your country.
Ready in 5 minutes: your agent guides you in writing, on WhatsApp or with a form, reads your website, and you listen to its voice before choosing it. Our team then fine-tunes the settings with you. Numbers and telephony are provided by a partner operator registered with ARCEP (the French telecoms regulator). How it works →
Comparison
Voicemail, call answering service or Sayelo?
| Voicemail | Call answering service | Sayelo | |
|---|---|---|---|
| Available 24/7 | Passive | Extended hours | Round the clock |
| Immediate answer | — | Queue | Yes |
| Trial session booked with a trainer | No | Yes, after a callback | Yes, in the calendar |
| Class timetable given | No | Depends on the script | Yes, and sent by SMS |
| Cancellation explained, not negotiated | No | Varies | Yes, your procedure |
| Summary & transcript | No | Varies | Yes |
| Cost | Low, ineffective | High | Fixed, from €39/month excl. VAT |
Pricing
Clear pricing, from €39/month excl. VAT.
14-day free trial. No fixed-term commitment: cancel at any time, with 30 days' notice. Minutes, SMS and the number of agents depend on the plan: see pricing and plan details →
Frequently asked questions
Questions from gyms.
Does it book trial sessions?
Yes. You set aside slots for trials in a trainer's or the front desk's calendar, and the agent books the prospect in, confirms by SMS with the address, the entrance and what to bring, then sends a reminder the day before. You find each prospect with their contact details in your account.
Does it know the class timetable?
Yes, the one you've set up, with times, trainers and levels. It gives it over the phone and can send it by SMS with the class booking link. When the timetable changes, you update it once, and the agent follows.
How does it handle cancellations?
It explains the procedure set out in the contract (notice period, letter or form, supporting documents for special cases), exactly as you've written it. It never confirms a cancellation over the phone, doesn't negotiate and passes the request on to the department concerned with the member's details.
Does it answer questions about offers?
It states the memberships and prices you've entered, without discounts or improvised offers. To win people over, it offers the trial session, and for a special offer, it refers callers to the front desk or your website.
Can several clubs share the same number?
Yes. Each club has its own opening hours, timetable, trainers and calendars. The agent identifies the club concerned at the start of the call, by town or by name, and applies the right information and transfer instructions.
Will my members know they're talking to an AI?
Yes, the agent says so in its very first sentence. A prospect wants to know whether they can try the gym, when and at what price. They come away with a booked session and an SMS, instead of voicemail at two in the afternoon.
Can I keep the club's number?
Yes. You keep your current number, as you prefer: by forwarding it to your agent or, in France, by porting it, on all plans. A new number is also included from the start of the trial, if you would rather start from scratch. Either way, the number displayed on your shopfront and on social media always gets answered.
Updated on 14 October 2026.
Other industries
Sayelo for other industries.
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- the AI voice agent for physiotherapy practices: Courses of sessions scheduled, prescription and health insurance card reminders: the agent answers during your sessions.
- booking beauty salon treatments by phone: Several treatment rooms and therapists, gift vouchers, packages: the agent books the right treatment in the right place and sends a reminder the day before.
Hear it answer
before you decide.
The agent calls you back on your mobile and plays the receptionist for a gym. Three minutes, free, no bank card needed.