AI receptionist for smartphone repairers: quotes and drop-offs booked while you repair.
Sayelo, the AI voice agent and AI receptionist for phone repair shops, answers 24/7. Price per model given from your price list, drop-off booked, repair status given, warranty and trade-in explained: the agent answers while you're micro-soldering. From €39/month excl. VAT, 14-day free trial, no set-up fees.
Micro-soldering under the stereo microscope, and the shop phone rings for the tenth time that morning, always with the same question: the price of a screen for such-and-such a model. Sayelo answers, quotes the price from your list, parts and labour included, gives the turnaround time, books a drop-off, gives the status of a repair in progress if your repairs are in monday.com, and explains your warranty. The AI announces itself in its very first sentence.
from €39 excl. VAT/month afterwards · no commitment · the AI announces itself on every call
A smartphone repair shop gets short, repetitive calls, almost always about a price, while the repairer is doing work that can't stand any interruption. Every missed call is a customer who goes to the next shop or orders a part online, and every call taken is a micro-soldering job to start again.
Sayelo's AI receptionist answers instead of the repairer. It introduces itself as an AI assistant, quotes the price from your list by make and model, parts and labour included, gives the turnaround time, books a drop-off with the instructions to follow beforehand, gives the status of a repair if your tickets are in monday.com, explains your warranty as you've written it and takes buy-back requests without stating a price. You receive every call by email, summarised and transcribed.
Day to day
What phone repairers deal with on the phone.
The same question, ten times a day
“How much for an iPhone 13 screen?”, “And a Galaxy S22 battery?”. Short, frequent calls that need a price list in front of you and a minute of attention, taken from a repair that demands a whole hour.
A repairer who's concentrating, not available
Replacing a charging port or a flex cable can't stand any interruption. Picking up means risking the part. Not picking up means a customer who goes to the repairer across the street, or orders a part online.
“Is my phone ready?”
Customers who have dropped off their device call back to find out how the repair is going. Every call means looking for the ticket, checking the part, giving a time. Without a shared tracking system, it's still the repairer who answers.
Warranty, trade-in, buy-back
A repair under warranty, a device to trade in, a second-hand buy-back. Requests that have their own rules, which voicemail can't explain.
How much are your missed calls costing you? Work it out in one minute with the calculator.
What the agent does
What your AI receptionist does for a smartphone repairer.
Quotes your prices by model
You enter your price list: make, model, type of repair, price, turnaround time. The agent gives the exact price, parts and labour included, and specifies what requires a diagnosis, for example a device that has been dropped in water.
Books drop-offs and collections
In your slots, in your calendar, with the customer's name, the model and the planned repair. Confirmation SMS with the address and the instructions before drop-off: lock code, backup.
Gives the status of a repair
If your repairs are tracked in monday.com, the agent finds the ticket and gives its status: waiting for a part, in progress, ready. If not, it takes the request and sends it to you so that you can reply by SMS.
Explains your warranty
How long it lasts, what it covers, what it excludes, what to do with a device that comes back. The agent repeats your terms as you've written them, and books a warranty return slot if that's your rule.
Takes buy-back and trade-in requests
Make, model, condition of the screen and battery, accessories. The agent notes what you need to value a trade-in, and suggests coming into the shop. It doesn't state a buy-back price without your price list.
Gives information on parts and accessories
Cases, chargers, screen protectors, parts in stock or to order, ordering times. It answers with the list you keep up to date, and notes requests for items to order.
Step by step
A typical call, from the first ring to the summary.
The ring
The agent answers during the repair in progress and introduces itself as the shop's AI assistant.
The model
Make, model, fault described. It finds the repair in your price list.
The price and turnaround time
It states the price, parts and labour included, the turnaround time, and what requires a diagnosis.
The drop-off
A drop-off slot within your hours, with the customer's name and the planned repair.
The SMS
The customer receives the address, the slot and your pre-drop-off instructions, or the status of their repair.
The summary
After the call, an email to the shop with the summary, the drop-offs booked, the buy-back requests and the full transcript.
Calendar and tools
Your appointments in your calendar, your calls in your tools.
Drop-offs and collections go into your calendar (Google Calendar, Microsoft 365 or Cal.com), in the slots you open. If your repairs are tracked in monday.com, the agent reads ticket statuses there and creates new requests; otherwise each call is sent to your software by webhook.
- Your calendar read live, in Google Calendar, Microsoft 365 or Cal.com: real slots, double-booking lock, confirmation and SMS reminder the day before
- SMS sent during the call, with the caller's consent: address, booking link, instructions you've prepared
- Email summary after every call, full transcript, and webhooks to your business software
Sellsy and monday.com connected natively, all your other tools via outbound webhooks. All integrations →
Number and setup
Your number, your setup.
You keep your current number by forwarding it to your agent's number. Your agent also receives a number according to your country's rules: see Sayelo in your country.
Ready in 5 minutes: your agent guides you in writing, on WhatsApp or with a form, reads your website, and you listen to its voice before choosing it. Our team then fine-tunes the settings with you. Numbers and telephony are provided by a partner operator registered with ARCEP (the French telecoms regulator). How it works →
Comparison
Voicemail, call answering service or Sayelo?
| Voicemail | Call answering service | Sayelo | |
|---|---|---|---|
| Available 24/7 | Passive | Extended hours | Round the clock |
| Immediate answer | — | Queue | Yes |
| Price given by make and model | No | Depends on the script | Yes, from your price list |
| Repair status given to the customer | No | Rarely | Yes, if your tickets are in monday.com |
| Drop-off booked with instructions | No | Yes, after a callback | Yes, in the calendar and by SMS |
| Summary & transcript | No | Varies | Yes |
| Cost | Low, ineffective | High | Fixed, from €39/month excl. VAT |
Pricing
Clear pricing, from €39/month excl. VAT.
14-day free trial. No fixed-term commitment: cancel at any time, with 30 days' notice. Minutes, SMS and the number of agents depend on the plan: see pricing and plan details →
Frequently asked questions
Questions from phone repairers.
Does it quote my prices by model?
Yes. You enter your price list (make, model, type of repair, price including parts and labour, turnaround time), and the agent gives the exact price. For cases that require a diagnosis, such as water damage or a motherboard fault, it explains this and offers a drop-off without stating a price.
Does it give the status of a repair?
Yes, if your repairs are tracked in monday.com: it finds the customer's ticket and gives its status (waiting for a part, in progress, ready for collection). If not, it takes the request with the name and the model, and sends it to you so you can reply by SMS.
Does it book drop-off appointments?
Yes, in the slots you open, with the customer's name, the model and the planned repair. It confirms by SMS with the address and your pre-drop-off instructions: remove the lock code, back up data, bring the charger if you ask for it.
What does it say about the warranty?
Your terms, as you've written them: how long it lasts, what's covered, what's excluded, what to do with a device that comes back. It never decides a disputed case; it books a slot or takes a message for you.
Does it handle buy-backs and trade-ins?
It notes the make, the model, the condition of the screen and battery, and the accessories, and suggests coming into the shop for a valuation. It never states a buy-back price without a price list you've given it.
Will my clients know they're talking to an AI?
Yes, the agent says so in its very first sentence. A customer wants a price, a turnaround time and a slot to drop off their phone. They get them in a minute, and you don't have to put down your soldering iron.
Can I keep the shop's number?
Yes. You keep your current number, as you prefer: by forwarding it to your agent or, in France, by porting it, on all plans. A new number is also included from the start of the trial, if you would rather start from scratch. Either way, the number displayed in your shop window and on your Google Business Profile always gets answered.
Updated on 14 October 2026.
Other industries
Sayelo for other industries.
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- answering locksmith calls at night: Locked out, lost keys, break-in: the agent reassures the caller, states your actual charges and alerts the on-call locksmith.
- phone answering for dry cleaners: Opening hours, turnaround times and prices given, special requests noted (wedding dresses, leather, curtains), alterations scheduled, collection date given.
- the AI voice agent for freelance IT technicians: Fault described using your questions, home user or business identified, diagnostic fee stated, drop-off or on-site visit booked, repair status given.
Hear it answer
before you decide.
The agent calls you back on your mobile and plays the receptionist for a smartphone repairer. Three minutes, free, no bank card needed.