AI receptionist for computer repair: every fault is described before you start work.
Sayelo, the AI voice agent and AI receptionist for computer repair technicians, answers 24/7. Fault described using your questions, home user or business identified, diagnostic fee stated, drop-off or on-site visit booked, repair status given. From €39/month excl. VAT, 14-day free trial, no set-up fees.
You're at a customer's, head inside a tower or a server, and the phone rings: “my computer won't start”. Sayelo answers and asks your questions (laptop or desktop, Windows or Mac, message on screen, noise, indicator light, since when), tells a home user from a business whose blocked workstation is holding up work, states your diagnostic fee, and offers a workshop drop-off or an on-site visit in your calendar. The AI announces itself in its very first sentence.
from €39 excl. VAT/month afterwards · no commitment · the AI announces itself on every call
A computer repair technician spends the whole day at customers' premises or inside an open machine, and the calls they receive describe faults in three words. Before setting off, they need to ask ten questions, tell a home user from a business whose work is at a standstill, and answer customers who want to know how their repair is going.
Sayelo's AI receptionist answers while you're on a job. It introduces itself as an AI assistant, qualifies the fault with your questions, flags data that needs saving, tells home users from businesses and applies your order of priority, states your diagnostic fee without pricing the repair, books drop-offs and call-outs in your calendar and gives the status of repairs tracked in monday.com. It never troubleshoots over the phone beyond the instructions you've written.
Day to day
What computer repair technicians deal with on the phone.
On a job, unreachable
A computer repair technician spends the day at customers' homes or in the workshop, inside an open machine. The phone rings during a reinstall, and the customer who gets no answer calls the big chain store at the shopping centre.
Faults described in three words
“It's stopped working”, “it's slow”, “I've got a virus”. Before setting off, you need to know whether it's a laptop or a desktop, whether there's a message on screen, whether the data is backed up, and every question means another callback.
Businesses that can't wait
A practice whose billing workstation is down, a shop whose till won't start, a tradesperson who can't get to their quotes. These calls must come before the others, and voicemail can't tell the difference.
Repair follow-up
Customers who have dropped off their machine call back to find out how the repair is going, whether the part has arrived, whether they can get their data back. Every one of those calls interrupts another repair.
How much are your missed calls costing you? Work it out in one minute with the calculator.
What the agent does
What your AI receptionist does for a computer repair business.
Qualifies the fault
Laptop or desktop, Windows or Mac, message or blue screen, noise, indicator light, slowness, suspected virus, network or printer problem, since when, what has been tried. The agent asks your questions and prepares the job sheet before any call-out.
Tells home users from businesses
A blocked billing workstation, a broken till or an inaccessible server goes to the front of the queue according to your rules, with a transfer or an immediate callback. Home users get a drop-off or a visit in the planned slots.
Books drop-offs and call-outs
Workshop drop-off during your opening hours, on-site visit in your area, remote support if you offer it. The agent books in your calendar, confirms by SMS and sends your instructions: bring the charger, note down passwords.
States your diagnostic fee
Diagnostic fee, hourly rate or fixed prices per service, call-out charges, as you've set them up. The agent never prices a repair before the diagnosis, and says so clearly.
Gives the status of a repair
If your repairs are tracked in monday.com, the agent finds the ticket and gives its status: waiting for a part, in progress, ready. If not, it takes the request and sends it to you so that you can reply by SMS.
Flags data to be saved
Data not backed up, photos, accounts, emails: the agent highlights this so you start there, and tells the customer not to reinstall or tamper with the machine before you come, if that's your instruction.
Emergencies
Emergencies: what gets transferred, and when.
- Business with a blocked workstation, till or server that stops them working: transfer or immediate callback according to your hours
- Suspected hacking or ransomware attack in progress: advice to disconnect the machine from the network, then priority transfer
- Home user with a broken machine: workshop drop-off or call-out in the planned slots
- Question about a repair in progress, a part or data: status given or a message for you
- Supplier, customer with a maintenance contract: specific instructions for each contact
You decide who takes business emergencies and at which times, and what the agent can state: diagnostic fee, call-out charges, usual turnaround times. It never tries to troubleshoot over the phone beyond the instructions you've written.
Each transfer number can be offered only at certain times, in your country's time zone: an on-call line in the evening and at weekends then takes priority over the usual number. Outside these times, the agent takes a message and sends it to you. The transfer is direct: if nobody answers, the caller reaches the voicemail of the transfer number.
Step by step
A typical call, from the first ring to the summary.
The ring
The agent answers while you're on a job and introduces itself as the company's AI assistant.
The fault
Laptop or desktop, operating system, message on screen, symptom, since when. It qualifies the fault with your questions.
Home user or business
Type of use, whether work is at a standstill, maintenance contract. It applies your order of priority.
Drop-off, visit or transfer
Business emergency: transfer according to your hours. Otherwise, a drop-off or a call-out in your calendar, confirmed by SMS.
The SMS
The customer receives the workshop address or the visit slot, your instructions and your diagnostic fee.
The summary
After the call, an email with the fault sheet, the appointment, the data to be saved and the full transcript.
Calendar and tools
Your appointments in your calendar, your calls in your tools.
Your drop-offs and call-outs go into your calendar (Google Calendar, Microsoft 365 or Cal.com), with time slots by type: workshop, home visits, businesses. If your repairs are tracked in monday.com, the agent reads the statuses there and creates new requests; otherwise each call is sent to your ticketing tool by webhook. Your contract customers in Sellsy are recognised as soon as the agent answers.
- Your calendar read live, in Google Calendar, Microsoft 365 or Cal.com: real slots, double-booking lock, confirmation and SMS reminder the day before
- SMS sent during the call, with the caller's consent: address, booking link, instructions you've prepared
- Email summary after every call, full transcript, and webhooks to your business software
Sellsy and monday.com connected natively, all your other tools via outbound webhooks. All integrations →
Number and setup
Your number, your setup.
You keep your current number by forwarding it to your agent's number. Your agent also receives a number according to your country's rules: see Sayelo in your country.
Ready in 5 minutes: your agent guides you in writing, on WhatsApp or with a form, reads your website, and you listen to its voice before choosing it. Our team then fine-tunes the settings with you. Numbers and telephony are provided by a partner operator registered with ARCEP (the French telecoms regulator). How it works →
Comparison
Voicemail, call answering service or Sayelo?
| Voicemail | Call answering service | Sayelo | |
|---|---|---|---|
| Available 24/7 | Passive | Extended hours | Round the clock |
| Immediate answer | — | Queue | Yes |
| Fault described before the call-out | No | Depends on the script | Yes, your questions |
| Blocked businesses handled first | No | Sometimes | Yes, according to your rules |
| Repair status given | No | Rarely | Yes, if your tickets are in monday.com |
| Summary & transcript | No | Varies | Yes |
| Cost | Low, ineffective | High | Fixed, from €39/month excl. VAT |
Pricing
Clear pricing, from €39/month excl. VAT.
14-day free trial. No fixed-term commitment: cancel at any time, with 30 days' notice. Minutes, SMS and the number of agents depend on the plan: see pricing and plan details →
Frequently asked questions
Questions from computer repair technicians.
Does it qualify the fault?
Yes, with the questions you've defined: laptop or desktop, operating system, message or blue screen, symptom, since when, what has been tried, data backed up or not. The job sheet is waiting for you before the drop-off or call-out, and you set off with a good idea of the fault.
Does it tell home users from businesses?
Yes. A business whose workstation, till or server is holding up work gets priority according to your rules, with a transfer or an immediate callback. Customers with a maintenance contract are recognised and follow their own instructions. Home users get a drop-off or a visit in the planned slots.
Does it book home visits?
Yes, in your area and in the slots you set aside for call-outs, with your charges stated. It also offers workshop drop-off, or remote support if you provide it, and confirms by SMS with your instructions.
Does it state your diagnostic fees?
Yes: your diagnostic fee, your fixed prices per service, your hourly rate and your call-out charges, as you've set them up. It never prices a repair before the diagnosis, and explains this to the customer.
Does it give the status of a repair?
Yes, if your repairs are tracked in monday.com: it finds the customer's ticket and gives its status. If not, it takes the request with the name and the machine, and sends it to you so you can reply by SMS.
How is this different from an IT services firm?
Computer repair serves home users and very small businesses: a broken machine, a network to get running again, data to recover. The IT services page describes phone answering for an IT services company with support, on-call cover and tickets.
Will my clients know they're talking to an AI?
Yes, the agent says so in its very first sentence. A customer whose computer won't start wants to know what to do, how much the diagnosis costs and when they can drop off their machine. They get all that in two minutes, and you stay on your job.
Updated on 14 October 2026.
Other industries
Sayelo for other industries.
- giving repair prices by phone from your price list: Price by model given from your price list, drop-off booked, repair status given, warranty and trade-in explained: the agent answers while you're micro-soldering.
- phone answering for accountants: Client and account manager identified, precise messages, prospects qualified, year-end meetings booked: the agent holds the line during tax season.
- the AI voice agent for electricians: Tripping breaker, smell of burning or EV charger: the agent sorts out the fault, gives your instructions and books the diagnosis.
Guides: AI receptionist: the complete guide · AI voice agent: how it works
AI receptionist: all industries · Sayelo for IT services & consultancies
Hear it answer
before you decide.
The agent calls you back on your mobile and plays the receptionist for a computer repair business. Three minutes, free, no bank card needed.