AI receptionist for hearing aid audiologists: hearing tests and adjustments scheduled, patiently.
Sayelo, the AI voice agent and AI receptionist for hearing aid audiologists, answers 24/7. Short sentences, patient repetition, hearing tests, trials and adjustments scheduled, everything confirmed by SMS: the agent answers while you fine-tune hearing aids in the booth. From €39/month excl. VAT, 14-day free trial, no set-up fees.
Your patients have trouble hearing, and a call with them takes time, short sentences and repetition. During an adjustment in the booth, nobody can give them that. Sayelo answers, speaks simply, repeats without impatience, schedules hearing tests, trials and adjustments in your calendar, and confirms everything by SMS so that nothing depends on hearing. The AI announces itself in its very first sentence.
from €39 excl. VAT/month afterwards · no commitment · the AI announces itself on every call
A hearing centre receives calls of a particular kind: patients who have trouble hearing, who ask for things to be repeated, who need time. During an adjustment in the booth, nobody can give them that, and a patient whose hearing aid has been whistling since the day before won't wait until the evening to call back.
Sayelo's AI receptionist answers during adjustments. It introduces itself as an AI assistant, speaks in short sentences, repeats without impatience, schedules hearing tests, trials, adjustments and check-ups in the right audiologist's calendar, takes requests for batteries and accessories, passes on questions about costs and cover without suggesting an amount, and confirms every appointment in writing. Faced with pain or sudden hearing loss, it gives no opinion and refers the caller to an ENT doctor or the emergency services. Data stays in France, with an HDS-certified host.
Day to day
What hearing aid audiologists deal with on the phone.
Longer calls, by nature
A patient who wears hearing aids, or doesn't yet, struggles to hear on the phone. They ask for things to be repeated, confirm the time twice, ask for the address to be spelt out. These calls take twice as long, and nobody can take them during an adjustment.
Hearing test, trial, adjustment, check-up
A patient's journey runs from a hearing test to a hearing aid trial, adjustments, then regular check-ups. Each step has its own length, and an appointment booked for the wrong length throws out the whole booth schedule.
Questions about cover
How much is left to pay, what the insurance covers, the ENT doctor's prescription. Questions that have to be answered with the patient's file to hand, never off the cuff.
Batteries, accessories, faults
A hearing aid that whistles, a battery to change, a broken dome, a lost charger. Short, frequent calls that interrupt a delicate fitting for a question a receptionist could handle.
How much are your missed calls costing you? Work it out in one minute with the calculator.
What the agent does
What your AI receptionist does for a hearing centre.
Speaks simply and repeats
Short sentences, one subject at a time, the time repeated in full words. The agent waits until the patient has finished, never interrupts, and repeats as many times as needed without the slightest impatience.
Schedules hearing tests, trials and adjustments
Each step has its own length. The agent books a hearing test, a hearing aid trial, an adjustment or a check-up in the right audiologist's calendar, and follows the order of your patient journey.
Confirms everything in writing
Immediate confirmation SMS with the day, time, address and what to bring, then a reminder the day before. The patient no longer has to remember what they misheard.
Takes requests for batteries and accessories
Hearing aid model, battery type, missing accessory. The agent notes the request, gives the opening hours for coming into the centre or prepares the delivery if you offer it, and passes it on to the team. It doesn't take payment.
Passes on questions about cover
Out-of-pocket costs, insurance, prescription. The agent notes the question with the patient's name and passes it on to the centre, which answers with the file to hand. It gives no amount and promises nothing.
Sorts out hearing aid faults
Whistling, silent hearing aid, broken dome. It tells apart what can be fixed at the centre from what needs to go off for repair, based on what you've told it, and offers the right appointment or the right drop-off.
Emergencies
Emergencies: what gets transferred, and when.
- Ear pain, discharge, sudden hearing loss, dizziness: referral to an ENT doctor or the emergency services, according to your instructions, never an appointment instead
- Hearing aid not working, patient unable to hear: earliest adjustment or repair slot within your hours
- Hearing test, trial, adjustment, check-up: appointment in the calendar at the set length
- Batteries, accessories, question about cover: message to the team, answer by SMS
- ENT doctor, patient's relative: instructions specific to each contact
You choose when the agent transfers a call to you, for example for a patient with no hearing at all whose hearing aid has broken down, and when it takes a message. ENT doctors who refer patients to you can be transferred as a priority, thanks to the instructions attached to each contact.
Each transfer number can be offered only at certain times, in your country's time zone: an on-call line in the evening and at weekends then takes priority over the usual number. Outside these times, the agent takes a message and sends it to you. The transfer is direct: if nobody answers, the caller reaches the voicemail of the transfer number.
Step by step
A typical call, from the first ring to the summary.
The ring
The agent answers during an adjustment in the booth and introduces itself simply, saying that it speaks slowly.
The request
Hearing test, trial, adjustment, fault, batteries, question. It identifies, in short sentences, what the patient wants.
The patient
Name, existing or new patient, known hearing aid. It picks up the history without asking again.
The slot
It offers a real slot from the right audiologist's calendar, repeats the time in full words and waits for confirmation.
The SMS
Day, time, address, what to bring. Everything is in writing, then sent again as a reminder the day before.
The summary
After the call, an email to the centre with the summary, the appointment, the battery and cover requests to handle, and the full transcript.
Calendar and tools
Your appointments in your calendar, your calls in your tools.
Hearing tests, trials, adjustments and check-ups go into each audiologist's calendar, in Google Calendar, Microsoft 365 or Cal.com, each at its own length, with a lock against double bookings. Hosting is in France with an HDS-certified host, and your centre's software can receive every call by webhook.
- Your calendar read live, in Google Calendar, Microsoft 365 or Cal.com: real slots, double-booking lock, confirmation and SMS reminder the day before
- SMS sent during the call, with the caller's consent: address, booking link, instructions you've prepared
- Email summary after every call, full transcript, and webhooks to your business software
Sellsy and monday.com connected natively, all your other tools via outbound webhooks. All integrations →
Number and setup
Your number, your setup.
You keep your current number by forwarding it to your agent's number. Your agent also receives a number according to your country's rules: see Sayelo in your country.
Ready in 5 minutes: your agent guides you in writing, on WhatsApp or with a form, reads your website, and you listen to its voice before choosing it. Our team then fine-tunes the settings with you. Numbers and telephony are provided by a partner operator registered with ARCEP (the French telecoms regulator). How it works →
Comparison
Voicemail, call answering service or Sayelo?
| Voicemail | Call answering service | Sayelo | |
|---|---|---|---|
| Available 24/7 | Passive | Extended hours | Round the clock |
| Immediate answer | — | Queue | Yes |
| Short sentences and patient repetition | No | Depends on the operator | Yes, by instruction |
| Hearing test, trial and adjustment at the right length | No | Depends on the script | Yes, your patient journey |
| Time confirmed in writing | No | Sometimes | Yes, immediate SMS |
| Summary & transcript | No | Varies | Yes |
| Cost | Low, ineffective | High | Fixed, from €39/month excl. VAT |
Pricing
Clear pricing, from €39/month excl. VAT.
14-day free trial. No fixed-term commitment: cancel at any time, with 30 days' notice. Minutes, SMS and the number of agents depend on the plan: see pricing and plan details →
Frequently asked questions
Questions from hearing aid audiologists.
Does the agent speak more slowly if needed?
It speaks in short sentences, tells callers they can ask it to repeat, waits until the patient has finished and never interrupts. You write its wording and choose its voice. The time and date are repeated in full words, then sent by SMS so that the patient has them in front of them.
Does it handle trial appointments?
Yes, just like hearing tests, adjustments and check-ups. You set the length of each step and the order of your patient journey, and the agent books the right appointment in the right audiologist's calendar, with confirmation and a reminder the day before.
What does it say about cover?
Nothing binding. It notes the question with the patient's name and passes it on to the centre, which answers with the file and the prescription to hand. It gives no amount, no rate and promises nothing.
Does it confirm by SMS?
Yes, every time, with the day, time, address and what to bring, then a reminder the day before. For a patient who struggles to hear on the phone, it's the written version that counts.
Does it handle orders for batteries and accessories?
It takes the request (hearing aid model, battery type or accessory, quantity) and passes it on to the team. It gives the opening hours for coming into the centre, or prepares a delivery if you offer one. It doesn't take payment over the phone.
What does it do about pain or sudden hearing loss?
It gives no opinion. For ear pain, discharge, sudden hearing loss or dizziness, it passes on your instruction, usually to see an ENT doctor without delay, or to call the emergency services in an emergency, and doesn't book an adjustment appointment instead.
Will my patients know they're talking to an AI?
Yes, the agent says so in its very first sentence, slowly. A patient whose hearing aid is whistling wants a quick appointment and a time they're sure they've understood. They get both, plus an SMS.
Updated on 14 October 2026.
Other industries
Sayelo for other industries.
- handling an optician's calls during fittings: Order updates noted, eye test and fitting appointments booked, insurance questions passed on without promises: the agent answers while customers try on frames.
- AI receptionist for dental practices: Toothache, scale and polish, follow-up treatment: the agent fits in the emergency, books the appointment and sends a reminder the day before.
- the AI voice agent for GP practices: Same-day and scheduled appointments booked, repeat prescriptions noted, warning signs referred to the emergency services: the agent holds the line.
Guides: AI receptionist: the complete guide
AI receptionist: all industries · Security and GDPR · AI virtual receptionist · AI answering service with appointment booking
Hear it answer
before you decide.
The agent calls you back on your mobile and plays the receptionist for a hearing centre. Three minutes, free, no bank card needed.