AI receptionist for dietitians: first assessments get booked while you're with patients.
Sayelo, the AI voice agent and AI receptionist for dietitians, answers 24/7. First assessments and follow-ups booked for the right length, in person or by video consultation, process and fees explained in your words, no dietary advice given by the agent. From €39 excl. VAT/month, 14-day free trial, no set-up fees.
A first dietetic assessment takes time: the patient's history, habits and goals, and answering the phone halfway through is out of the question. Sayelo answers, tells a first assessment apart from a follow-up consultation, offers an in-person or video consultation depending on what you provide, explains how it works and quotes your fees exactly as you have set them. It gives no dietary advice, even when asked. It announces that it is an AI in its very first sentence.
from €39 excl. VAT/month afterwards · no commitment · the AI announces itself on every call
A dietitian often works alone, in long consultations, at the practice or by video. The phone rings during assessments, for a first appointment, a question about fees or some advice people hope to get without booking. The guide to answering the phone without interrupting your work when you're self-employed and the one on phone answering for allied health practices describe this day-to-day reality well.
During your consultations, Sayelo's AI receptionist takes the line as back-up, never in your place. It introduces itself as an AI, tells first assessments and follow-ups apart, offers in-person or video consultations, explains how it works, quotes your fees and sends SMS confirmations and reminders. It gives no dietary advice and passes every question on to you. Voicemail leaves the patient without an answer, and a call answering service knows neither your appointment lengths nor your video link. Psychologists and midwives use it in the same way.
Day to day
What dietitians deal with on the phone.
A long consultation, a phone that won't stop ringing
The initial assessment is when the patient talks about their habits, past attempts, and work and family constraints. Answering the phone breaks the flow; letting it ring loses the next person, who took a long time to make up their mind.
“How does it work, and is it covered?”
Length of the first appointment, documents to bring, frequency of follow-ups, fees, health insurance cover: the same questions come up before every booking. They're legitimate, and time-consuming to deal with between two patients.
Requests for advice over the phone
“What should I eat in the evening in the meantime?”, “Should I stop eating bread?” Without an assessment, dietary advice makes no sense, and giving it over the phone puts the practitioner's responsibility on the line. These questions must wait for the consultation.
Spaced-out follow-ups that get forgotten
Some patients prefer video, others the practice, and follow-up appointments become less frequent as the months go by. An appointment booked long in advance with no reminder often ends up as an empty slot in the calendar.
How much are your missed calls costing you? Work it out in one minute with the calculator.
What the agent does
What your AI receptionist does for a dietetics practice.
Tells first assessments and follow-ups apart
A new patient needs an initial assessment, which is longer; an existing patient comes back for a shorter consultation. The agent asks, recognises patients who have been before and books the right length in your calendar.
Offers in-person or video consultations
Depending on what you offer, it asks the patient's preference and books in the time slots set aside for each format. For a remote session, it sends by SMS the video link you have prepared: the video tool remains your own.
Explains how the first appointment works
Length, documents to bring, recent test results, the doctor's letter if there is one, a questionnaire or food diary to fill in before the session if you use one. It explains all this in your words and sends the link by SMS with the patient's consent.
Quotes your fees, not what's covered
It gives the fee for the assessment and follow-ups, and your packages if you offer them, exactly as you have set them up. For reimbursement, it refers the patient to their health insurer, without suggesting any amount. It takes no payment over the phone.
Gives no dietary advice
Foods to avoid, diets, supplements, portion sizes, weight: the agent replies that these subjects are dealt with in consultation, notes the question if the patient wishes and passes it on to you. It never comments on anyone's weight or habits.
Sends reminders for spaced-out follow-ups
SMS confirmation on booking, a reminder the day before, rescheduling or cancellation taken over the phone: follow-ups booked long in advance are no longer forgotten, and a freed-up slot becomes available again in the calendar.
Emergencies
Emergencies: what gets transferred, and when.
- Feeling faint, difficulty breathing, chest pain, loss of consciousness: immediate referral to the emergency services, never an appointment instead
- Words of distress or suicidal thoughts: the sentence you have written, with a crisis line or the emergency services, and an alert sent to the practitioner immediately
- Question about a food, a diet, a supplement or a treatment: message for the practitioner, no answer from the agent
- New patient: first assessment at the practice or by video, in the slots set aside for assessments
- Doctor or institution referring a patient: specific instructions for that contact, transfer or priority message
You set the times when a call can be transferred to you, at lunchtime or at the end of the day for example, and those when the agent simply takes a message. Doctors, health centres or institutions that refer patients to you can be given priority thanks to the instructions attached to each contact. Anything that counts as advice waits for your answer, after the call.
Each transfer number can be offered only at certain times, in your country's time zone: an on-call line in the evening and at weekends then takes priority over the usual number. Outside these times, the agent takes a message and sends it to you. The transfer is direct: if nobody answers, the caller reaches the voicemail of the transfer number.
Step by step
A typical call, from the first ring to the summary.
Picking up
The agent answers during your consultation and introduces itself as the dietetics practice's AI assistant.
New or existing patient
It identifies whether this is a first assessment or a follow-up consultation, and recognises a patient who has been before.
At the practice or remote
It offers both formats if you provide them, and books in the corresponding time slot, for the right length.
The process and the fee
It explains how the appointment works and what to bring, and quotes your fee exactly as you have set it.
The SMS
The patient receives the confirmation, the address or video link, your questionnaire if you use one, then a reminder the day before.
The summary
Once the call is over, the practice receives by email the slot booked, the questions left for you and the full transcript.
Calendar and tools
Your appointments in your calendar, your calls in your tools.
Assessments and follow-ups go into your calendar (Google Calendar, Microsoft 365 or Cal.com) for the length of each type of consultation, with separate time slots for in-person and video consultations if you wish. The video link and your questionnaire are sent by SMS during the call, with the patient's consent. Data hosted in France by an HDS-certified host. Call recording is available from the Essentiel plan upwards and stays off until you turn it on. Your patient management software can receive each appointment by webhook.
- Your calendar read live, in Google Calendar, Microsoft 365 or Cal.com: real slots, double-booking lock, confirmation and SMS reminder the day before
- SMS sent during the call, with the caller's consent: address, booking link, instructions you've prepared
- Email summary after every call, full transcript, and webhooks to your business software
Sellsy and monday.com connected natively, all your other tools via outbound webhooks. All integrations →
Number and setup
Your number, your setup.
You keep your current number by forwarding it to your agent's number. Your agent also receives a number according to your country's rules: see Sayelo in your country.
Ready in 5 minutes: your agent guides you in writing, on WhatsApp or with a form, reads your website, and you listen to its voice before choosing it. Our team then fine-tunes the settings with you. Numbers and telephony are provided by a partner operator registered with ARCEP (the French telecoms regulator). How it works →
Comparison
Voicemail, call answering service or Sayelo?
| Voicemail | Call answering service | Sayelo | |
|---|---|---|---|
| Available 24/7 | Passive | Extended hours | Round the clock |
| Immediate answer | — | Queue | Yes |
| First assessment and follow-up booked for the right length | No | Depends on the script | Yes, by type of consultation |
| Video link sent as soon as the booking is made | No | Rarely | Yes, by SMS |
| No dietary advice given over the phone | Not applicable | Depends on the person | Yes, by design |
| Summary & transcript | No | Varies | Yes |
| Cost | Low, ineffective | High | Fixed, from €39/month excl. VAT |
Pricing
Clear pricing, from €39/month excl. VAT.
14-day free trial. No fixed-term commitment: cancel at any time, with 30 days' notice. Minutes, SMS and the number of agents depend on the plan: see pricing and plan details →
Frequently asked questions
Questions from dietitians.
Does the agent give nutritional advice?
No, never. A question about a food, a diet, a supplement or a portion size gets the same answer: this is dealt with in consultation. The agent offers to note the question and pass it on to you, and the patient raises it with you at the appointment.
Can it offer video consultations?
Yes, if you offer them. It asks the patient's preference, books in the slots provided and sends by SMS the video link you have prepared. Sayelo doesn't provide the video tool: the session takes place on the one you already use.
Does it explain how the first assessment works?
Yes, in your words: length, documents and test results to bring, the doctor's letter if there is one, a questionnaire to fill in before the session. It sends the questionnaire link by SMS if you have one, which saves time at the start of the assessment.
What does it say about reimbursement?
It quotes your fees exactly as you have set them and explains that cover depends on the patient's health insurance, without suggesting any amount or making any promise. Any other question on the subject is passed on to you.
Does it handle packages of several consultations?
It presents the packages you have set up and books the corresponding appointments in your calendar. It doesn't take any payment: payment is made the way you usually do it, at the practice or after the video consultation.
What does it do if a patient seems to be in distress?
It never conducts an interview. If the person expresses suicidal thoughts or is in immediate danger, it gives your instruction, such as the number of a suicide prevention line or the emergency services, and alerts you immediately. Someone who feels physically unwell is referred to the emergency services.
Is the patient told that it's an AI?
Yes, it's the first thing the agent says. Someone who took a long time to book an appointment wants a clear slot and an answer without judgement. They get that, while you finish your consultation.
Updated on 21 October 2026.
Other industries
Sayelo for other industries.
- AI phone answering for psychologists: First calls handled calmly, without asking the reason, appointments in person or by video, people in distress directed to a crisis line or the emergency services: the agent answers during the session.
- the AI voice agent for independent coaches: Initial assessment scheduled, session location managed (at home, in the park or at the gym), prices and packs quoted, reminder the day before: the agent answers while you're coaching.
- booking osteopath appointments by phone: Slots for infants, pregnant women and athletes respected, appointments confirmed with reminders: the agent answers during the session.
Guides: AI receptionist: the complete guide · HDS: health data hosting explained · Self-employed: answering the phone without interrupting your work · SMS confirmations and missed appointments
AI receptionist: all industries · Security and GDPR · AI virtual receptionist · AI answering service with appointment booking
Hear it answer
before you decide.
The agent calls you back on your mobile and plays the receptionist for a dietetics practice. Three minutes, free, no bank card needed.