AI receptionist for managing agents: every incident is logged, even in the evening.
Sayelo, the AI voice agent and AI receptionist for managing agents and letting agents, answers 24/7. Building and flat recognised, incident logged, on-call team alerted in the evening, non-urgent calls routed to the right property manager: the agent runs the firm's switchboard. From €39/month excl. VAT, 14-day free trial, no set-up fees.
A leak on the third floor, a lift stuck, a front door that no longer closes, and behind all that, a hundred owners and tenants calling about a rent receipt, a service charge or a general meeting. Sayelo answers at any hour, recognises the building and the flat, logs the incident, alerts the on-call team according to your rules and routes non-urgent requests to the right property manager, as a message. The AI announces itself in its very first sentence.
from €39 excl. VAT/month afterwards · no commitment · the AI announces itself on every call
A block or letting management firm is a switchboard in its own right. Dozens of buildings, thousands of units, and a single number that receives the evening leaks, the weekend lift breakdowns and the weekday service charge questions. Property managers can neither take every call nor let everything slip through.
Sayelo's AI receptionist answers at any hour. It introduces itself as an AI assistant, finds the building, the unit and the property manager in charge, asks the safety questions, logs the incident with a tracking number, alerts the on-call team according to your rules and creates the request in your software by webhook. Non-urgent calls become precise messages for the right property manager, and contractors follow each building's instructions. It never gives a view on liability, cover or any amount.
Day to day
What managing agents and letting agents deal with on the phone.
Hundreds of calls for a single switchboard
A firm manages dozens of buildings and thousands of units. Owners, tenants, owners' committees, contractors: they all call the same number, for emergencies and for questions that could wait a week.
Emergencies come in the evening and at weekends
A leak at ten at night, a lift stuck on a Saturday, a communal boiler broken down in January. There's an on-call team, but the call still has to reach it, with the exact address and the nature of the problem.
Property managers swamped by the phone
Every non-urgent call that reaches a property manager interrupts a file, a general meeting to prepare, quotes to compare. The real work gets done in the evening, and the calls start again in the morning.
Recognising who's calling, and about which unit
Before answering, you need to know which building it is, which unit, which property manager, and whether the caller is an owner, a tenant or a contractor. The switchboard does this sorting dozens of times a day.
How much are your missed calls costing you? Work it out in one minute with the calculator.
What the agent does
What your AI receptionist does for a managing agent.
Recognises the building, the unit and the property manager
From the caller's address, name or number, the agent finds the building, the unit and the property manager in charge, using the list you give it or your contacts in Sellsy or monday.com. It applies each building's specific instructions.
Logs every incident
Leak, lift breakdown, communal boiler, front door, leak in the communal areas. It notes the address, the floor, the nature of the problem, whether there's any danger or anyone trapped, and creates the request with a tracking number.
Alerts the on-call team according to your rules
You define what justifies calling out the on-call team, who's on call, at which times, and which contractors can be called directly. The agent transfers the call, or alerts by SMS and email, and tells the caller what to expect.
Routes non-urgent calls to the right property manager
Service charge question, rent receipt, certificate, notice of a general meeting, request for works inside a flat. The agent takes a precise message for the property manager concerned, without transferring, and without giving a view on the substance.
Creates the ticket in your software
By webhook, each request can go straight into your management software or ticketing tool, with the building, the unit, the nature of the problem and the transcript. No more re-keying.
Handles contractors and owners' committees
Appointed plumber, lift engineer, cleaning company, chair of the owners' committee. Each is recognised and follows your instructions, direct transfer or message, depending on the building and the time.
Emergencies
Emergencies: what gets transferred, and when.
- Person trapped in a lift, smell of gas, fire, danger to people: advice to call the emergency services, then immediate alert to the on-call team
- Active leak, communal boiler broken down in winter, front door that no longer closes, power cut in the communal areas: request logged and on-call team alerted according to your rules
- Breakdown with no danger, nuisance, faulty equipment: request logged, handled by the property manager during office hours
- Service charges, rent receipt, general meeting, certificate, works inside a flat: message to the property manager in charge
- Recognised contractor, owners' committee, tenant or owner: specific instructions for each contact and each building
You define who's on call, at which times, for which buildings, and which contractors can be alerted directly. The agent never gives a view on liability, cover or service charge amounts: those answers remain the property manager's.
Each transfer number can be offered only at certain times, in your country's time zone: an on-call line in the evening and at weekends then takes priority over the usual number. Outside these times, the agent takes a message and sends it to you. The transfer is direct: if nobody answers, the caller reaches the voicemail of the transfer number.
Step by step
A typical call, from the first ring to the summary.
The ring
The agent answers at any hour and introduces itself as the firm's AI assistant.
The building and the unit
Address, name, flat number. It finds the building, the unit and the property manager in charge.
The reason for the call
Incident, breakdown, admin question, contractor. It assesses the urgency according to your rules and asks the safety questions.
The request or the message
Incident logged with a tracking number and on-call team alerted, or a precise message to the property manager for non-urgent matters.
The SMS
The caller receives confirmation of their request, the tracking number and, if you wish, the contact details of the appointed contractor.
The summary
After the call, an email to the property manager with the building, the unit, the request and the full transcript, plus the ticket created in your software if you've connected it.
Calendar and tools
Your appointments in your calendar, your calls in your tools.
Each request can be sent by webhook to your block management software or ticketing tool, with the building, the unit and the transcript. If your owners, tenants and contractors are in Sellsy or monday.com, the agent recognises them as soon as it answers. Appointments, viewings and inventories go into each property manager's calendar (Google Calendar, Microsoft 365 or Cal.com). Each property manager can manage the agent for their portfolio from their own login (3 agents and 3 users with the Pro plan, 5 and 5 with Business), and the activity log keeps track of who changed what.
- Your calendar read live, in Google Calendar, Microsoft 365 or Cal.com: real slots, double-booking lock, confirmation and SMS reminder the day before
- SMS sent during the call, with the caller's consent: address, booking link, instructions you've prepared
- Email summary after every call, full transcript, and webhooks to your business software
Sellsy and monday.com connected natively, all your other tools via outbound webhooks. All integrations →
Number and setup
Your number, your setup.
You keep your current number by forwarding it to your agent's number. Your agent also receives a number according to your country's rules: see Sayelo in your country.
Ready in 5 minutes: your agent guides you in writing, on WhatsApp or with a form, reads your website, and you listen to its voice before choosing it. Our team then fine-tunes the settings with you. Numbers and telephony are provided by a partner operator registered with ARCEP (the French telecoms regulator). How it works →
Comparison
Voicemail, call answering service or Sayelo?
| Voicemail | Call answering service | Sayelo | |
|---|---|---|---|
| Available 24/7 | Passive | Extended hours | Round the clock |
| Immediate answer | — | Queue | Yes |
| Building and flat identified on every call | No | Depends on the script | Yes, from your list |
| Incident logged and on-call team alerted in the evening | No | Depends on the contract | Yes, according to your rules |
| Request created in your software | No | Rarely | Yes, by webhook |
| Summary & transcript | No | Varies | Yes |
| Cost | Low, ineffective | High | Fixed, from €39/month excl. VAT |
Pricing
Clear pricing, from €39/month excl. VAT.
14-day free trial. No fixed-term commitment: cancel at any time, with 30 days' notice. Minutes, SMS and the number of agents depend on the plan: see pricing and plan details →
Frequently asked questions
Questions from managing agents and letting agents.
Does it create a ticket in my software?
Yes, by webhook. Each logged request is sent to your management software or ticketing tool with the building, the unit, the nature of the problem, the caller's contact details and the call transcript. The property manager finds it in their usual tool, with no re-keying.
Does it alert the on-call team?
According to the rules you set. You define what justifies calling out the on-call team (an active leak, a lift out of order, a communal boiler that has stopped), who's on call, at which times and for which buildings. The agent transfers the call or alerts by SMS and email, and tells the caller what will happen next.
Does it recognise the building and the flat?
Yes, from the caller's address, name or number, using the list you provide or your contacts in Sellsy or monday.com. It finds the property manager in charge and applies each building's specific instructions, for example which contractor to alert directly.
Does it filter out non-urgent calls?
Yes. A service charge question, a rent receipt, a certificate or a meeting notice no longer interrupts a property manager: the agent takes a precise message and sends it to the right person, who deals with it during office hours. It never gives a view on the substance of a case.
Can several property managers share the switchboard?
Yes. Each property manager has their own buildings, calendar and transfer hours. The agent routes each call to the right property manager, takes messages when they're out and covers seamlessly while they're on holiday, as you've arranged.
How is this different from an estate agency?
Block and letting management is about incidents, communal areas and relationships with owners and tenants, not sales. The estate agency page covers calls about listings, viewings and valuations.
Will my owners know they're talking to an AI?
Yes, the agent says so in its very first sentence. An owner calling at ten at night about a leak wants their request logged and someone alerted. They come away with a tracking number and an SMS, instead of voicemail.
Updated on 27 October 2026.
Other industries
Sayelo for other industries.
- the AI voice agent for estate agents: Calls about listings qualified, viewings and valuations scheduled, each call summarised for the negotiator: the agent answers while you're on viewings.
- answering plumbing emergencies by phone: Active leak or bathroom quote: the agent tells the difference, notes the address and transfers the emergency.
- AI phone answering for locksmiths: Locked out, lost keys, break-in: the agent reassures the caller, states your actual charges and alerts the on-call technician.
- the AI voice agent for electricians: Tripping breaker, smell of burning or EV charger: the agent sorts out the fault, gives your instructions and books the diagnosis.
Hear it answer
before you decide.
The agent calls you back on your mobile and plays the receptionist for a managing agent. Three minutes, free, no bank card needed.