AI receptionist for estate agents: every call about a listing becomes a qualified lead.
Sayelo, the AI voice agent and AI receptionist for estate agents, answers 24/7. Calls about listings qualified, viewings and valuations scheduled, every call summarised for the negotiator: the agent answers during your viewings. From €39/month excl. VAT, 14-day free trial, no set-up fees.
“Is the two-bed flat on rue de Paris still available?” comes in during a viewing, and the vendor who wants a valuation calls a competitor if nobody picks up. Sayelo answers, qualifies the buyer, books the viewing or valuation and passes every call on to you, summarised. The AI announces itself in its very first sentence.
from €39 excl. VAT/month afterwards · no commitment · the AI announces itself on every call
In an estate agency, the calls that matter come in when the team is out on viewings. A buyer calls about a listing and wants to know right away whether the property is available; a vendor wants a valuation and has already contacted two other agents; a notary has a question about a sale agreement. With no answer, the buyer moves on to the next listing and the vendor signs with someone else.
Sayelo's AI receptionist answers during viewings. It introduces itself as an AI assistant, identifies the listing, qualifies the buyer with your questions (budget, financing, timeframe), books the viewing in the calendar of the negotiator handling the property, and confirms the address by SMS. A vendor gets a priority callback, already qualified, which you can make between two viewings from Sayelo, on your phone, with the agent's number (only in France for now). Every call comes back to you by email, summarised and transcribed, and lands in your tools: a call activity in Sellsy, a call report in monday.com, or a webhook to your software. Sales calls, meanwhile, stay at the door.
Day to day
What estate agencies deal with on the phone.
Out on viewings all day, calls about listings get lost
A negotiator on a viewing doesn't pick up, and the buyer calling about a listing expects an answer now. With no answer, they move on to the next listing, often with a competitor.
Vendors who want a valuation straight away
An owner calling for a valuation has often already contacted two agencies. The one that calls back first, with the right questions already asked, wins the instruction.
Incoming sales calls clogging the line
Energy assessors, property portals, service providers: some calls have nothing to do with a client. They tie up the line and interrupt your negotiators for nothing.
Leads scribbled on the back of an envelope
A name, a scribbled budget, no listing reference, nothing on financing: a badly noted lead is a lost lead, or one called back three times with the same questions.
How much are your missed calls costing you? Work it out in one minute with the calculator.
What the agent does
What your AI receptionist does for an estate agency.
Answers questions about your listings
Listing reference, availability, floor area, floor, service charges, energy rating: the agent answers with the information you keep up to date, and takes a message when it doesn't know, never making anything up.
Qualifies the buyer
Plans, budget, financing or mortgage in principle, timeframe, area sought, property in question: the questions you choose, asked on every call, and the details ready for the negotiator.
Schedules viewings and valuations
Each negotiator has their own calendar: the agent offers real slots for the viewing or valuation, blocks the one chosen, confirms by SMS with the address and sends a reminder the day before.
Qualifies the vendor and their property
Property address, type, floor area, sale plans and timeframe, already on the market with an agency or not: the agent notes the essentials and triggers a priority callback from the negotiator covering that area, to win the instruction.
Logs every call in your tools
In Sellsy, a “phone call” activity is logged on the caller's existing record, with the outcome, duration and summary: no record or opportunity is created. In monday.com, the call report is written in the case's update thread; by webhook, the call details go to your property software. A vendor whose case is tracked in monday.com is told the stage of their case in your words.
Filters out sales calls
Service providers, portals, energy assessors: according to your instructions, the agent takes a message without transferring, and your negotiators are only interrupted by clients.
Emergencies
Emergencies: what gets transferred, and when.
- Tenant of a managed property with a leak or a breakdown: transfer to property management or the on-call line, according to your instructions
- Vendor asking for a valuation: priority callback from the negotiator covering the area, within the time you set
- Buyer with confirmed financing for a property on the market: viewing booked as early as possible in the negotiator's calendar
- Notary or bank about a sale in progress: transfer to the negotiator concerned
- Sales calls from service providers: message, no transfer
You specify which negotiator handles which property or area, and at which times the agent transfers rather than taking a message. Per-contact instructions let you always transfer a notary, a vendor who has instructed you or a block manager.
Each transfer number can be offered only at certain times, in your country's time zone: an on-call line in the evening and at weekends then takes priority over the usual number. Outside these times, the agent takes a message and sends it to you. The transfer is direct: if nobody answers, the caller reaches the voicemail of the transfer number.
Step by step
A typical call, from the first ring to the summary.
The ring
The agent answers during viewings and introduces itself as the agency's AI assistant.
The listing or the plans
It identifies the listing reference, or what the caller wants to do: buy, sell, rent, get a valuation.
Qualification
Budget, financing, timeframe and area for a buyer; address, type and plans for a vendor. It recognises a client already in touch with the agency.
The viewing slot
It offers the real slots of the negotiator handling the property, read from their calendar, and blocks the one chosen.
The SMS
The buyer receives the address and time of the viewing by SMS, then a reminder the day before.
The summary
The negotiator receives an email with the summary, the buyer's answers and the full transcript. If the buyer already has a record in Sellsy, the call is added to it as an activity.
Calendar and tools
Your appointments in your calendar, your calls in your tools.
Each negotiator has their own calendar, and the agent books viewings and valuations in it with a lock against double bookings. In Sellsy, a call from a known contact becomes a “phone call” activity on their record, with no record or opportunity created; in monday.com, the call report is written in the case's update thread; by webhook, the call details go to your property software. If your vendor cases are tracked in monday.com, the agent tells a calling vendor the stage of their case. With several negotiators, each manages their agent from their own login (3 agents and 3 users on the Pro plan, 5 and 5 on Business), and the agency keeps the overall view: the activity log shows who changed what.
- Your calendar read live, in Google Calendar, Microsoft 365 or Cal.com: real slots, double-booking lock, confirmation and SMS reminder the day before
- SMS sent during the call, with the caller's consent: address, booking link, instructions you've prepared
- Email summary after every call, full transcript, and webhooks to your business software
Sellsy and monday.com connected natively, all your other tools via outbound webhooks. All integrations →
Number and setup
Your number, your setup.
You keep your current number by forwarding it to your agent's number. Your agent also receives a number according to your country's rules: see Sayelo in your country.
Ready in 5 minutes: your agent guides you in writing, on WhatsApp or with a form, reads your website, and you listen to its voice before choosing it. Our team then fine-tunes the settings with you. Numbers and telephony are provided by a partner operator registered with ARCEP (the French telecoms regulator). How it works →
Comparison
Voicemail, call answering service or Sayelo?
| Voicemail | Call answering service | Sayelo | |
|---|---|---|---|
| Available 24/7 | Passive | Extended hours | Round the clock |
| Immediate answer | — | Queue | Yes |
| Qualified buyer, budget and financing | No | Depends on the script | Yes, on every call |
| Viewing booked in the negotiator's calendar | No | Yes, after a callback | Yes, live |
| Call logged in your tools | No | By email | Yes, Sellsy, monday.com or webhook |
| Summary & transcript | No | Varies | Yes |
| Cost | Low, ineffective | High | Fixed, from €39/month excl. VAT |
Pricing
Clear pricing, from €39/month excl. VAT.
14-day free trial. No fixed-term commitment: cancel at any time, with 30 days' notice. Minutes, SMS and the number of agents depend on the plan: see pricing and plan details →
Frequently asked questions
Questions from estate agencies.
Does the agent know whether a property is still available?
It answers from the information you keep up to date, on your website or in its knowledge base. If a property is no longer listed there, or if it doesn't have the information, it says so and takes a message for the negotiator, never making up availability.
How does it qualify a buyer?
With the questions you choose: plans, budget, financing or mortgage in principle, timeframe, area, property in question. The answers arrive in the summary sent to the negotiator, who calls back already informed.
Can it take a valuation request?
Yes. It notes the property's address, type, floor area, the vendor's plans and timeframe, then schedules the valuation in the calendar of the negotiator covering the area or triggers a priority callback, according to your instructions. The speed of that callback is often what wins the instruction.
Where does the call information go?
To your inbox, with the summary and the transcript. If the caller already has a record in Sellsy, a “phone call” activity is logged on it, with no record or opportunity created. In monday.com, the call report is written in the case's update thread, and by webhook the details go to your property software. A vendor whose case is tracked in monday.com can even be told the stage of their case when they call.
Does it handle calls from tenants?
Yes, if you do lettings management: a leak or a breakdown is transferred to property management or the on-call line according to your instructions, and a routine question becomes a message. Per-contact instructions let you handle each building or landlord as you wish.
Will my clients know they're talking to an AI?
Yes, the agent says so in its very first sentence. A buyer mainly wants to know whether the property is available and to get a viewing quickly; a vendor wants a quick callback from someone who knows their plans. Both get exactly that.
Can I keep the agency's number?
Yes. You keep your current number, as you prefer: by forwarding it to your agent or, in France, by porting it, on all plans. A new number is also included from the start of the trial, if you would rather start from scratch. Either way, the number on your listings and your shop window always gets answered, even when the whole team is out on viewings.
Updated on 27 October 2026.
Other industries
Sayelo for other industries.
- AI phone answering for managing agents: Building and flat recognised, damage logged, on-call line triggered in the evening, non-urgent calls routed to the right property manager: the agent runs the firm's switchboard.
- the AI voice agent for notaries' offices: File and clerk identified, complete messages, appointments booked, calls from estate agents and signings handled: the agent runs the office's switchboard.
- qualifying calls for a law firm: Area of law and urgency qualified, out-of-scope requests filtered, first appointments booked: the agent protects your billable time.
- AI receptionist for plumbers: Active leak or bathroom quote: the agent tells the difference, notes the address and transfers the emergency.
Guides: AI receptionist: the complete guide · AI voice agent: how it works · Announcing the AI to callers: ready-to-use phrases · Voice agent and CRM: Sellsy, monday.com, webhooks
Hear it answer
before you decide.
The agent calls you back on your mobile and plays the receptionist for an estate agency. Three minutes, free, no bank card needed.