AI receptionist for hotels: every call is answered, in English and in other languages, day and night.
Sayelo, the AI voice agent and AI receptionist for hotels, answers 24/7. Booking requests noted and passed to reception, practical questions answered, in the guest's language, day and night. From €39 excl. VAT/month, 14-day free trial, no set-up fees.
A check-in to do, a guest asking for a taxi, and the phone ringing about a booking, in another language. Sayelo answers, replies in the guest's language, gives information about times, parking and breakfast, notes the booking request with the dates and number of guests and passes it on to reception, which confirms the room. It announces that it is an AI in its very first sentence.
from €39 excl. VAT/month afterwards · no commitment · the AI announces itself on every call
A hotel never closes, but its reception desk is often staffed by one person: a check-in, a taxi to call, a guest looking for a restaurant, and the phone ringing in the background, sometimes in another language, sometimes at midnight. Every missed direct call is a booking that goes to an online platform, along with its commission.
Sayelo's AI receptionist answers instead of reception when it's busy. It introduces itself as an AI assistant, answers in the guest's language, gives information about times and services, notes the booking request with the dates and room type, puts it in your calendar and sends it to reception, which confirms the room and the rate. At night, it applies your instructions and transfers anything that can't wait to the night porter. Integration with your hotel software can be considered on request. Every call comes back to you by email, summarised and transcribed.
Day to day
What hotels deal with on the phone.
Reception does everything at once
Check-in, check-out, luggage, taxis, questions about the area, and the phone ringing in the background. A receptionist on their own has to choose between the guest in front of them and the one on the line, and one of them waits.
Calls in every language
A traveller calling in French, Spanish or German to check a booking or ask about check-in time. If nobody can answer in their language, they hang up and book on a platform, with the commission that goes with it.
Night-time and late arrivals
After 10 pm, the phone rings about a delayed arrival, a door code, a missed train. Without a night porter, nobody answers, and the stressed guest calls three times.
Direct booking requests, lost
A direct call is a commission-free booking. When it goes to voicemail, the guest goes to a platform, and the hotel pays for a room it would have sold itself.
How much are your missed calls costing you? Work it out in one minute with the calculator.
What the agent does
What your AI receptionist does for a hotel.
Answers in the guest's language
Nearly 100 languages included in every plan, which can be turned on agent by agent. The agent switches to the caller's language from the first few words, holds the conversation in that language and switches back to its usual language if the caller does. You get a summary of every call, whatever language is spoken.
Notes booking requests and passes them on
Dates, number of guests, room type, special requests. The agent notes the request, puts it in your calendar and emails it to reception, which confirms availability and the rate to the guest. Integration with your hotel software can be considered on request.
Answers practical questions
Check-in and check-out times, breakfast, parking, pets, getting there from the station, luggage storage, Wi-Fi. It answers with your information, and sends the address and directions by SMS.
Answers at night and alerts the right person
Late arrival, door code, an in-house guest with a problem in their room. It applies your night-time instructions, gives the code you have defined, and transfers to the night porter or on-call staff when your rules say so.
Takes changes and cancellations
A date to change, a stay to cancel, a delayed arrival. It notes the request with the name and dates, reminds the caller of your cancellation terms as you have written them, and passes it on to reception for processing.
Handles groups, agencies and suppliers
A group request, a tour operator, a supplier making a delivery. It recognises the contacts, applies your instructions and directs them to the right person, without cluttering up reception.
Emergencies
Emergencies: what gets transferred, and when.
- In-house guest with a problem in their room (leak, breakdown, security): immediate transfer to reception, the night porter or on-call staff
- Late arrival or guest at the door: night-time instruction, the door code you have defined, then transfer if needed
- Booking request, change, cancellation: noted and passed on to reception, which confirms
- Practical question: immediate answer with your information
- Group, agency, supplier: specific instructions for each contact
You define who answers at night and at weekends, what the agent may disclose (the door code, for example) and what it must transfer. It quotes no availability and no rate it hasn't received from you. Reception always confirms the room.
Each transfer number can be offered only at certain times, in your country's time zone: an on-call line in the evening and at weekends then takes priority over the usual number. Outside these times, the agent takes a message and sends it to you. The transfer is direct: if nobody answers, the caller reaches the voicemail of the transfer number.
Step by step
A typical call, from the first ring to the summary.
The ring
The agent answers while reception is with a guest, and introduces itself as the hotel's AI assistant, in the caller's language.
The request
Booking, practical question, in-house guest, late arrival, supplier. It identifies what the caller wants.
The details
Dates, number of guests, room type, name, number, special requests. It notes everything and repeats it back to check.
The answer or the handover
Practical question: immediate answer. Booking: passed on to reception, which confirms. Incident: transfer.
The SMS
The guest receives the address and times by SMS, along with confirmation that their request has been passed on.
The summary
After the call, an email to reception with the summary, the request and the full transcript.
Calendar and tools
Your appointments in your calendar, your calls in your tools.
Booking requests go into your calendar (Google Calendar, Microsoft 365 or Cal.com) and are emailed to reception, which confirms the room and the rate. Sayelo isn't integrated with your hotel software (PMS); this integration can be considered on request with our team. Each call can also be sent to the tool of your choice by webhook.
- Your calendar read live, in Google Calendar, Microsoft 365 or Cal.com: real slots, double-booking lock, confirmation and SMS reminder the day before
- SMS sent during the call, with the caller's consent: address, booking link, instructions you've prepared
- Email summary after every call, full transcript, and webhooks to your business software
Sellsy and monday.com connected natively, all your other tools via outbound webhooks. All integrations →
Number and setup
Your number, your setup.
You keep your current number by forwarding it to your agent's number. Your agent also receives a number according to your country's rules: see Sayelo in your country.
Ready in 5 minutes: your agent guides you in writing, on WhatsApp or with a form, reads your website, and you listen to its voice before choosing it. Our team then fine-tunes the settings with you. Numbers and telephony are provided by a partner operator registered with ARCEP (the French telecoms regulator). How it works →
Comparison
Voicemail, call answering service or Sayelo?
| Voicemail | Call answering service | Sayelo | |
|---|---|---|---|
| Available 24/7 | Passive | Extended hours | Round the clock |
| Immediate answer | — | Queue | Yes |
| Answers in the guest's language | No | Depends on the team | Yes |
| Booking request passed on to reception | Vague message | Yes | Yes, calendar and email |
| In-house guest transferred at night | No | Depends on the contract | Yes, according to your rules |
| Summary & transcript | No | Varies | Yes |
| Cost | Low, ineffective | High | Fixed, from €39/month excl. VAT |
Pricing
Clear pricing, from €39/month excl. VAT.
14-day free trial. No fixed-term commitment: cancel at any time, with 30 days' notice. Minutes, SMS and the number of agents depend on the plan: see pricing and plan details →
Frequently asked questions
Questions from hotels.
Does the agent confirm bookings?
No, it takes them. It notes the dates, the number of guests, the room type and the contact details, puts the request in your calendar and emails it to reception. Reception checks availability and confirms the room and the rate to the guest. The agent never quotes availability or a price it hasn't received from you.
Is it integrated with my hotel software?
Not by default. Integration with a PMS can be considered on request with our team. In the meantime, reception receives every request by email and in the calendar, with the call transcript, and enters it in its software like any direct booking.
Which languages does it answer in?
By default in your country's language, and in nearly 100 other languages, included in every plan and turned on agent by agent. The agent recognises the caller's language from the first few words, holds the conversation in that language and switches back to its usual language if the caller does. You get a summary of every call, whatever language is spoken, and the transcript can be translated in one click.
What does it do at night?
It answers just as it does during the day, following your night-time instructions. A door code for a late arrival, a transfer to the night porter or on-call staff for an in-house guest with a problem, a request taken for everything else. You decide what it can say and who it transfers to.
Can it give room rates?
Only the ones you give it, for example a “from” rate or the price of breakfast, exactly as they are. For a room on specific dates, it passes the request on to reception, which confirms the rate.
Will my clients know they're talking to an AI?
Yes, the agent says so in its very first sentence. A traveller wants an answer in their own language, the check-in time and the certainty that their request has arrived. They get all that while reception looks after the guest in front of them.
Can I keep the hotel's number?
Yes. You keep your current number, as you prefer: by forwarding it to your agent or, in France, by porting it, on all plans. A new number is also included from the start of the trial, if you would rather start from scratch. Either way, the number shown on booking platforms and on your website always gets answered.
Updated on 14 October 2026.
Other industries
Sayelo for other industries.
- AI receptionist for beauty salons: Several treatment rooms and therapists, gift vouchers, packages: the agent books the right treatment in the right place and sends a reminder the day before.
- the AI voice agent for hairdressers: Cut, colour, balayage: the agent books the right slot with the right stylist and sends a reminder the day before.
- taking flower orders by phone: Celebration and funeral orders taken with tact, venue, date and ribbon message noted, delivery area checked, passed on to the florist for approval.
- AI phone answering for pizzerias: Takeaway orders taken from the menu, with name, time, sizes and extras, delivery area checked, order sent to the counter: the rush no longer rings unanswered.
Guides: AI receptionist: the complete guide · Multilingual phone answering for a small business · Professional voicemail greetings: examples by trade · Keeping your number: porting in France, step by step
Hear it answer
before you decide.
The agent calls you back on your mobile and plays the receptionist for a hotel. Three minutes, free, no bank card needed.