AI receptionist for pizzerias: the evening rush no longer rings unanswered.
Sayelo, the AI voice agent and AI receptionist for pizzerias and takeaways, answers 24/7. Takeaway orders taken from your menu with name, time, sizes and extra toppings, delivery area checked, order sent to the counter: the rush no longer rings unanswered. From €39/month excl. VAT, 14-day free trial, no set-up fees.
Between seven and nine in the evening, the oven is full, so is the counter, and the phone rings non-stop with takeaway orders. Every missed call is an order that goes to a delivery app, commission and all. Sayelo answers, takes the order from the menu you've set up (name, collection time, pizzas, sizes and extra toppings), checks the delivery area and sends the order to the counter by SMS and email. The AI announces itself in its very first sentence.
from €39 excl. VAT/month afterwards · no commitment · the AI announces itself on every call
A pizzeria has two hours every evening when everything happens at once: customers at the counter, orders on the phone, the oven to keep an eye on. Every unanswered call during the rush is an order that goes to a delivery app, and every misheard order is an evening that gets complicated.
Sayelo's AI receptionist answers during the rush. It introduces itself as an AI assistant, takes the order from your menu, sizes, extra toppings and drinks included, reads it back before confirming it, notes the name and collection time, checks the address against your delivery area and conditions, gives the wait time you've set and sends the order to the counter by SMS, by email and in your account. It takes no payment over the phone. Integration with your till can be looked into on request.
Day to day
What pizzerias and takeaways deal with on the phone.
The evening rush: two hours without a break
Orders all come in between seven and nine, at the counter and on the phone. The pizzaiolo is loading the oven, the server is at the till, and the phone rings unanswered. Every missed order has gone elsewhere.
Order mistakes over the phone
A pizza misheard over the noise, a forgotten extra, a name taken down wrong, a vague collection time. The customer arrives, the order isn't right, and the evening gets complicated.
Questions about delivery
Do you deliver to this street, until what time, what's the minimum order, how long will it take? The same questions on every call, and they need accurate answers, without promising a time the oven can't keep to.
Delivery apps and their commissions
When the phone isn't answered, the customer orders on an app. The order still comes in, but with a commission, and without the customer ever speaking to the pizzeria.
How much are your missed calls costing you? Work it out in one minute with the calculator.
What the agent does
What your AI receptionist does for a pizzeria.
Takes the order from your menu
Pizzas, sizes, extra toppings, drinks, desserts, meal deals, just as you've entered them, with prices. The agent reads the order back before confirming it, notes the name and collection time, and tells callers about any dishes you've taken off the menu.
Checks the delivery area and conditions
Your streets or towns, the minimum order, delivery charges, delivery hours and the wait time to give. The agent checks the address before accepting a delivery and explains what isn't possible.
Sends the order to the counter
Every order arrives by SMS, by email and in your account, with the name, time, details and delivery address. If your till accepts webhooks, it can receive the order directly. Till integration can be looked into on request.
Gives a realistic wait time
You set your wait times according to the time of day and how busy you are, for example twenty minutes on weekdays and forty on Saturday evenings. The agent gives that wait time, and never promises a time the oven can't keep to.
Prepares payment without taking it
The agent takes no payment over the phone. It explains that customers pay on collection or on delivery, or sends your payment link by SMS if you have one.
Answers questions
Opening hours, closing days, allergens listed on your menu, vegetarian pizzas, gluten-free bases if you offer them, parking, table bookings if you have tables. It answers with your information and takes a message for everything else.
Step by step
A typical call, from the first ring to the summary.
The ring
The agent answers during the rush and introduces itself as the pizzeria's AI assistant.
The order
Pizzas, sizes, extra toppings, drinks, as your menu offers them. It notes them and reads them back.
Collection or delivery
Collection time, or delivery address checked against your area, with the wait time given.
The name
It notes the name and recognises regular customers.
The SMS
The customer receives confirmation of their order, the time and the address, or your payment link.
The counter
The order arrives by SMS, by email and in your account, ready to prepare, with no re-keying.
Calendar and tools
Your appointments in your calendar, your calls in your tools.
Your menu, prices, extra toppings, delivery area and wait times are set up once, and updated whenever you decide. Every order reaches the counter by SMS and email, and can go to your till by webhook if it accepts them. Integration with the till itself can be looked into on request.
- Your calendar read live, in Google Calendar, Microsoft 365 or Cal.com: real slots, double-booking lock, confirmation and SMS reminder the day before
- SMS sent during the call, with the caller's consent: address, booking link, instructions you've prepared
- Email summary after every call, full transcript, and webhooks to your business software
Sellsy and monday.com connected natively, all your other tools via outbound webhooks. All integrations →
Number and setup
Your number, your setup.
You keep your current number by forwarding it to your agent's number. Your agent also receives a number according to your country's rules: see Sayelo in your country.
Ready in 5 minutes: your agent guides you in writing, on WhatsApp or with a form, reads your website, and you listen to its voice before choosing it. Our team then fine-tunes the settings with you. Numbers and telephony are provided by a partner operator registered with ARCEP (the French telecoms regulator). How it works →
Comparison
Voicemail, call answering service or Sayelo?
| Voicemail | Call answering service | Sayelo | |
|---|---|---|---|
| Available 24/7 | Passive | Extended hours | Round the clock |
| Immediate answer | — | Queue | Yes |
| Order taken from the menu and read back | No | Depends on the script | Yes, your menu |
| Delivery area checked before accepting | No | Rarely | Yes, your streets and conditions |
| Order passed to the counter with no re-keying | No | By email | Yes, SMS, email, webhook |
| Summary & transcript | No | Varies | Yes |
| Cost | Low, ineffective | High | Fixed, from €39/month excl. VAT |
Pricing
Clear pricing, from €39/month excl. VAT.
14-day free trial. No fixed-term commitment: cancel at any time, with 30 days' notice. Minutes, SMS and the number of agents depend on the plan: see pricing and plan details →
Frequently asked questions
Questions from pizzerias and takeaways.
Does it take orders?
Yes. It takes the order from the menu you've set up (pizzas, sizes, extra toppings, drinks), reads it back before confirming it, notes the name and the collection time or delivery address, and sends it to the counter by SMS, by email and in your account. Customers pay on collection, on delivery or via your payment link sent by SMS.
Does it know the menu?
Yes, the one you've entered, with the prices, sizes, extra toppings and allergens you specify. When a dish is no longer available, you take it off the menu, or simply tell your agent in a message, and it stops offering it.
Does it handle the delivery area?
Yes. You define your streets or towns, the minimum order, delivery charges, delivery hours and the wait time to give. The agent checks the address before accepting a delivery, and explains what isn't possible, for example a delivery after closing time.
Does it give your opening hours?
Yes: opening hours, closing days, delivery and collection times, and any exceptional closures you specify. It sends the address and opening hours by SMS.
Can it cope with the evening rush?
Yes, within the number of simultaneous calls on your plan. Several orders are taken at the same time, each one read back and passed to the counter with its time. You decide the wait time to give according to how busy you are, and the agent sticks to it.
Will my clients know they're talking to an AI?
Yes, the agent says so in its very first sentence. A customer ordering two pizzas wants to be sure their order has been taken down correctly and will be ready on time. They receive a confirmation SMS, and the order is at the counter before they've hung up.
Can I keep the pizzeria's number?
Yes. You keep your current number, as you prefer: by forwarding it to your agent or, in France, by porting it, on all plans. A new number is also included from the start of the trial, if you would rather start from scratch. Either way, the number printed on your flyers and pizza boxes always gets answered.
Updated on 25 October 2026.
Other industries
Sayelo for other industries.
- answering hotel calls in several languages: Booking requests noted and passed to reception, practical questions answered, in the guest's language, day and night.
- phone answering for florists: Celebration and funeral orders taken with tact, venue, date and ribbon message noted, delivery area checked, passed on to the florist for approval.
- the AI voice agent for dry cleaners and laundries: Opening hours, turnaround times and prices given, special requests noted (wedding dresses, leather, curtains), alterations scheduled, collection date given.
Guides: AI receptionist: the complete guide · Multilingual phone answering for a small business · Phone peak hours: the method · Phone bookings with AI: a guide for restaurants
Hear it answer
before you decide.
The agent calls you back on your mobile and plays the receptionist for a pizzeria. Three minutes, free, no bank card needed.