AI receptionist for florists: funeral and celebration orders are no longer missed.
Sayelo, the AI voice agent and AI receptionist for florists, answers 24/7. Celebration and funeral orders taken with tact, venue, date and ribbon message noted, delivery area checked, passed on to the florist for approval. From €39 excl. VAT/month, 14-day free trial, no set-up fees.
On Valentine's Day morning, the shop is full, the workroom is overflowing and the phone never stops ringing. The rest of the year, it rings for a funeral wreath to be delivered the next morning, and nobody should get voicemail at a moment like that. Sayelo answers, takes the order with tact (the venue, the date, the ribbon message), checks the delivery area and passes everything on to you for approval and payment. It announces that it is an AI in its very first sentence.
from €39 excl. VAT/month afterwards · no commitment · the AI announces itself on every call
A flower shop has two seasons on the phone: the big occasions, when the line is jammed while the shop is overflowing, and the rest of the year, when a funeral order for the next morning comes in while the workroom is busy. Either way, voicemail loses the order, often to an online platform.
Sayelo's AI receptionist answers instead of the workroom. It introduces itself as an AI assistant, takes the order with all its details (the occasion, the price range, the date, the venue, the message repeated word for word), handles funeral orders in the tone you have written, checks your delivery area and time slots, and passes the request on to you for approval and payment, without ever taking payment over the phone. Valentine's Day and Mother's Day peaks are handled in parallel, and you find all your orders in a single list.
Day to day
What florists deal with on the phone.
Big occasions swamp the line
Valentine's Day, Mother's Day, Grandmothers' Day, All Saints' Day. Orders come in by the dozen within a few hours, the shop is full, and every missed call is a bouquet ordered elsewhere, often on an online platform.
Funerals can't wait, and allow no mistakes
A wreath, a spray, a funeral pillow for a funeral the next morning, with a venue, a time and a ribbon message. The call is delicate, the details are precise, and the customer won't call back if nobody answers.
Delivery questions
Do you deliver to this address, at what time, on Sundays, to the hospital, to the cemetery? Questions that need answering with your area and hours in front of you, without promising what you can't deliver.
The workroom and the counter at the same time
An arrangement in progress, a customer at the counter, and the phone. You have to choose, and it's always the phone that loses.
How much are your missed calls costing you? Work it out in one minute with the calculator.
What the agent does
What your AI receptionist does for a flower shop.
Takes orders with every detail
Occasion, budget or price range, colours or flowers wanted, date and time, delivery address or collection, recipient's name, card or ribbon message. The agent notes everything, repeats the message word for word and passes the order on to you for approval.
Handles funeral orders with tact
For a funeral, it uses the tone you have written, with no sales talk, notes the venue of the service, the time and the ribbon message, and alerts you as a priority so that the arrangement leaves in time.
Checks the delivery area and times
Your towns, your time slots, your delivery charges, special locations such as hospitals, cemeteries and funeral homes. The agent checks before promising and explains what isn't possible.
Handles peak-day rushes
Several calls at once, depending on the number of simultaneous calls in your plan, each one taken with its details. You find the orders in a single list, by delivery slot.
Prepares payment without taking it
The agent never takes payment over the phone. If you have a payment link, it sends it by SMS with the summary. If not, you call the customer back to approve the arrangement and take payment.
Answers questions about the shop
Opening hours, Sunday opening, plants available, subscriptions, workshops, events and weddings with an appointment at the shop. It answers with your information and takes a message for anything else.
Step by step
A typical call, from the first ring to the summary.
The ring
The agent answers while the workroom and the counter are busy, and introduces itself as the shop's AI assistant.
The occasion
Funeral, celebration, birthday, wedding, just because. It adapts its tone and its questions.
The order
Arrangement, price range, colours, date, venue, recipient, message. It notes everything and repeats the message word for word.
The delivery
It checks the area, the time slot and the charges, and explains what isn't possible.
The SMS
The customer receives a summary of their request and, if you have one, your payment link.
The summary
After the call, an email to the shop with the order to approve, the delivery slot and the full transcript.
Calendar and tools
Your appointments in your calendar, your calls in your tools.
Orders to approve arrive in your account and by email, sorted by delivery slot, and can be sent to your shop software by webhook. Appointments for a wedding or an event go into your calendar: Google Calendar, Microsoft 365 or Cal.com. Integration with your till system can be considered on request.
- Your calendar read live, in Google Calendar, Microsoft 365 or Cal.com: real slots, double-booking lock, confirmation and SMS reminder the day before
- SMS sent during the call, with the caller's consent: address, booking link, instructions you've prepared
- Email summary after every call, full transcript, and webhooks to your business software
Sellsy and monday.com connected natively, all your other tools via outbound webhooks. All integrations →
Number and setup
Your number, your setup.
You keep your current number by forwarding it to your agent's number. Your agent also receives a number according to your country's rules: see Sayelo in your country.
Ready in 5 minutes: your agent guides you in writing, on WhatsApp or with a form, reads your website, and you listen to its voice before choosing it. Our team then fine-tunes the settings with you. Numbers and telephony are provided by a partner operator registered with ARCEP (the French telecoms regulator). How it works →
Comparison
Voicemail, call answering service or Sayelo?
| Voicemail | Call answering service | Sayelo | |
|---|---|---|---|
| Available 24/7 | Passive | Extended hours | Round the clock |
| Immediate answer | — | Queue | Yes |
| Funeral order taken with venue, time and ribbon | No | Depends on the script | Yes, word for word |
| Delivery area and slot checked | No | Rarely | Yes, your rules |
| Valentine's Day peak handled | Overwhelmed | Queue | Yes, calls in parallel |
| Summary & transcript | No | Varies | Yes |
| Cost | Low, ineffective | High | Fixed, from €39/month excl. VAT |
Pricing
Clear pricing, from €39/month excl. VAT.
14-day free trial. No fixed-term commitment: cancel at any time, with 30 days' notice. Minutes, SMS and the number of agents depend on the plan: see pricing and plan details →
Frequently asked questions
Questions from florists.
Does it take orders?
It takes the full request (occasion, price range or budget, colours, date, venue, recipient, message) and passes it on to you for approval. You confirm the arrangement and the price, and you take payment, through your payment link sent by SMS or when you call back. The agent never takes payment over the phone.
Does it handle funeral orders with tact?
Yes. For a funeral, it uses the tone you have written, with no sales talk, notes the venue of the service, the time and the ribbon message word for word, and alerts you as a priority so that the arrangement is delivered before the service.
Does it know my delivery area?
Yes: your towns, your time slots, your charges and your rules for special locations such as hospitals, cemeteries, funeral homes and businesses. It checks before promising, and explains what isn't possible, a Sunday evening delivery for example.
Does it handle peak-day rushes?
Yes, within the number of simultaneous calls in your plan. Each call is taken with its details, and you find the orders in a single list, sorted by delivery slot, to organise the workroom and the delivery rounds.
Does it give opening hours and availability?
It answers with your information: opening hours, opening on Sundays and bank holidays, collection in store. For a specific flower or plant, it tells callers what you have listed and otherwise takes a message, without promising availability it doesn't know about.
Will my clients know they're talking to an AI?
Yes, the agent says so in its very first sentence. A customer ordering flowers for a funeral wants to be sure the venue, the time and the message have been noted correctly. They leave the call with an SMS summary and the certainty that someone will call them back.
Can I keep the shop's number?
Yes. You keep your current number, as you prefer: by forwarding it to your agent or, in France, by porting it, on all plans. A new number is also included from the start of the trial, if you would rather start from scratch. Either way, the number on your shop window and your Google Business Profile always gets answered.
Updated on 14 October 2026.
Other industries
Sayelo for other industries.
- the AI voice agent for funeral directors: Families received with dignity at any hour, put straight through to the on-call team, essential information gathered, practical questions and sales calls handled.
- answering hotel calls in several languages: Booking requests noted and passed to reception, practical questions answered, in the guest's language, day and night.
- AI receptionist for beauty salons: Several treatment rooms and therapists, gift vouchers, packages: the agent books the right treatment in the right place and sends a reminder the day before.
Guides: AI receptionist: the complete guide · Seasonal call peaks: spotting and handling them
Hear it answer
before you decide.
The agent calls you back on your mobile and plays the receptionist for a flower shop. Three minutes, free, no bank card needed.