With Sayelo, you manage your AI voice agent from WhatsApp, in writing or by voice note: “What are my latest calls?”, “Close the switchboard on 25 December”. You also receive your alerts, your appointments and a daily report with the calls from the last 24 hours. WhatsApp is for you, not for your customers.
Your agent answers you where you already are: on your phone, between two customers. Whatever you ask it in the app, you can ask it on WhatsApp.
Link your WhatsApp
No number to enter, no extra app: you send a message, that's all.
The card is in “Account” → “Notifications”. You tick the consent box, request a code, then send the prepared message from WhatsApp, for example “Sayelo code: 123456”. On a computer, a QR code opens it on your phone.
From setup onwards, it's the first of the “Guided settings”: right after the “Number and first test” step, the “WhatsApp and alerts” card and its “Link my WhatsApp” button. Once linked, you can continue the guided settings on WhatsApp, where you left off in the app. WhatsApp alerts only switch on once your WhatsApp is linked.
Linked to the WhatsApp ending in 44 55. You can ask it anything you ask here, in writing or by voice note.
A deletion, an appointment or a message to support is confirmed with the “Approve” button.
Your agent guides you on WhatsApp, in writing, in six steps, until your agent is created. How it works:
After creating your account on the web, choose “Set up on WhatsApp”. Your agent then guides you on WhatsApp, in writing, in six steps, until it is created: your business, you, your website, its voice, its greeting, then the summary.
What you ask it
Your WhatsApp messages arrive in the same thread as the app, marked “WhatsApp”. Your agent answers you on WhatsApp, and you find the conversation on your computer.
A deletion, an appointment or a message to support arrives with an “Approve” button. Nothing is done before that.
A voice, a background ambience: your agent sends you an audio clip so that you can choose by ear.
Send it a PDF, even a scanned one, or a Word file: it offers to add it to what it knows. “Add” or “No thanks”.
On WhatsApp, your agent uses a more informal tone; in the app, a more formal one. Messages from WhatsApp stay in the thread for 30 days.
What you receive
Each message is turned on separately, agent by agent, in “Account” → “Notifications”.
At the end of a call that needs action (message taken, call-back requested, appointment cancelled…): who called and when, what needs doing, the number to call back and a link to the call. The word URGENT is added when it is urgent.
A message when your agent books, moves or cancels an appointment, with the reason and the customer's phone number. It follows the alerts setting.
Every morning, the calls from the last 24 hours, those needing action first. Nothing is sent on a day with no calls.
At the end of every call: who, why, the outcome. A call that needs action only triggers one message: the alert.
Sophie Leroy, today at 10:54.
👉 To do: call her back about a tasting.
06 22 33 44 55
🔗 View the call
Paul Durand, tomorrow at 15:30 · Order collection ·06 11 22 33 44
7 calls in the last 24 hours, including 1 that needs action: Sophie Leroy, at the top.
As a team: each member links their own WhatsApp. In “Agents' WhatsApp messages”, the administrator chooses who receives each agent (“Received by: …”, “Change”): an agent's alerts, daily report and appointments go to the person in charge of it. An agent nobody has taken goes back to the account holder. Working as a team
WhatsApp rule: if you have not written to your agent on WhatsApp in the last 24 hours, an automatic message may not be sent. Write it a word every day to be sure to receive everything. Your call summaries are still sent by email.
Who it's for
Your customers keep calling your number: your agent answers them on the phone. WhatsApp is for you to manage your agent and follow your calls, not for chatting with your customers.
Frequently asked questions
Yes, Sayelo. It answers your calls and books your appointments, and you manage it on WhatsApp, in writing or by voice note. You also receive your alerts and the daily report there. WhatsApp is for the business owner, not for callers.
No. Your customers call your usual number, and your agent answers them on the phone. WhatsApp is only for you, to manage your agent and follow your calls.
Everything you ask in the app: get an update on your latest calls, change its opening hours, add a closure or a transfer, in writing or by voice note. You receive an alert when a call needs action, a message for every appointment booked, moved or cancelled, the daily report and, if you turn it on, a message for every call. You can also send it a document to add to what it knows, listen to a voice or ambience clip, and do its setup after creating your account. Sensitive actions wait for your “Approve”.
No. You send a code shown in the app from WhatsApp: that message links your WhatsApp to your account. One WhatsApp per user, and you can unlink it at any time.
No. First create your account on the web. Then choose “Set up on WhatsApp”: your agent guides you on WhatsApp, in writing, until it is created. You can also set it up in writing in the app, or fill in the form.
Not for sensitive actions. A deletion, an appointment or a message to support arrives with an “Approve” button: nothing is done until you have tapped it.
A PDF, even a scanned one, a Word file (.docx), .txt or .md, up to 10 MB. Your agent offers to add it to what it knows: “Add” or “No thanks”. Photos, audio files, spreadsheets and presentations are not supported.
It's a WhatsApp rule: if you have not written to your agent on WhatsApp in the last 24 hours, an automatic message may not be sent. Write it a word every day to be sure to receive everything. Your call summaries are still sent by email.
One person per agent. Each team member links their own WhatsApp, and the administrator chooses, in “Agents' WhatsApp messages”, who receives each agent. An agent nobody has taken goes back to the account holder, the administrator who opened the account. Everyone can also talk to their agents on WhatsApp.
In “Account” → “Notifications”, agent by agent: “WhatsApp alerts”, “Daily report” and “Message for every call”. Appointment messages follow the alerts setting.
WhatsApp is a trademark of WhatsApp LLC.
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