AI receptionist for taxis, private hire and removal firms: every journey noted, every quote request qualified, while you drive.
Sayelo, the AI voice agent and AI receptionist for taxis, private hire drivers and removal firms, answers 24/7. Journeys booked with address, time, passengers and luggage, area checked, removal quote requests qualified with volume, floors and distance, everything passed on to the driver or the office. From €39/month excl. VAT, 14-day free trial, no set-up fees.
A driver doesn't pick up at the wheel, and a remover doesn't pick up while carrying a wardrobe to the third floor. Yet the phone keeps ringing: a ride to the station tomorrow at six, an airport transfer, a removal quote with floor and volume. Sayelo answers, takes the booking with the address, time, number of passengers and luggage, checks your area, qualifies the removal (volume, floors, lift, distance) and passes everything on to you straight away. The AI announces itself in its very first sentence.
from €39 excl. VAT/month afterwards · no commitment · the AI announces itself on every call
Transport businesses have one thing in common: the phone rings when you can't answer, at the wheel, at the airport, on a staircase with a sofa. A badly noted booking is a missed fare, a removal quote request with no volume or floor is one more callback, and a customer who gets no answer calls the next cab firm or app.
Sayelo's AI receptionist answers when the driver or the remover can't. It introduces itself as an AI assistant, takes the booking with the address, time, passengers and luggage, checks your area and availability, qualifies removals with the volume, floors, distance and date, states the prices you've set up without ever pricing a removal, recognises hotels, businesses and regular customers, and passes every request on to the driver, the dispatcher or the office by SMS and email.
Day to day
What taxis, private hire drivers and removal firms deal with on the phone.
At the wheel, the phone has to wait
A driver on a job doesn't answer, for safety and out of respect for the passenger on board. Booking requests go to voicemail, and the customer calls the next cab firm or app.
Bookings that need precision
An exact address, a time, a number of passengers, luggage, a child seat, a flight to track. A badly noted booking is a missed fare, and a lost customer.
Removal quotes to qualify
Approximate volume, floors, lift, distance between the two addresses, preferred date, fragile or heavy items, parking. Without this information, it's impossible to price the job, and every callback means a lorry standing idle.
Out-of-area or out-of-hours requests
A journey to the other end of the region, a removal on a Sunday, a request for right now when everyone is out on a job. You have to say so quickly and clearly, and offer an alternative when possible.
How much are your missed calls costing you? Work it out in one minute with the calculator.
What the agent does
What your AI receptionist does for a transport business.
Takes journey bookings
Pick-up address, destination, date and time, number of passengers, luggage, child seat, pet, flight or train to track. The agent notes everything, repeats it back to check and passes it to the driver or the dispatcher by SMS and email.
Checks the area and availability
The towns you cover, your hours, the slots available in your calendar, your waiting times for an immediate pick-up. The agent confirms what's possible, offers another slot if not, and never promises a car that doesn't exist.
Qualifies removal quote requests
Type and size of property, approximate volume, floors and lift at both addresses, distance, preferred date, heavy or fragile items, boxes supplied or not, parking. The agent prepares the job sheet and books a survey or a callback for the quote.
States your prices as they are
Fixed airport fare, night rate, pick-up charge, removal deposit, as you've set them up. The agent never prices a removal over the phone and refers to the quote.
Recognises businesses, hotels and regular customers
A hotel booking for its guests, a business with an account, a regular customer. The agent recognises these contacts, picks up their usual addresses and applies their instructions.
Confirms and reminds
Booking confirmation SMS, a reminder the day before for an early pre-booked journey, instructions for a removal (boxes, parking, documents). Cancellations and changes according to your rules.
Emergencies
Emergencies: what gets transferred, and when.
- Immediate pick-up when no driver is available: the real waiting time given, or the caller redirected, never a promise
- Customer waiting for a late driver: transfer to the driver or the dispatcher according to your rules
- Pre-booked journey, airport or station transfer: booking taken and passed on, confirmation by SMS
- Removal: qualification, then a survey or a callback for the quote
- Hotel, business, regular customer: instructions specific to each contact
You decide who receives immediate requests and at which times: the dispatcher during the day, the on-call driver at night, the office for removals. The agent states the prices you've set up, fixed fares and surcharges, and commits to no removal price without a quote.
Each transfer number can be offered only at certain times, in your country's time zone: an on-call line in the evening and at weekends then takes priority over the usual number. Outside these times, the agent takes a message and sends it to you. The transfer is direct: if nobody answers, the caller reaches the voicemail of the transfer number.
Step by step
A typical call, from the first ring to the summary.
The ring
The agent answers while you're driving or carrying, and introduces itself as the company's AI assistant.
The request
Immediate or pre-booked journey, transfer, removal, customer waiting. It identifies what the caller wants.
The details
Addresses, time, passengers, luggage, or volume, floors, distance, date. It notes them and repeats them back.
The area and the slot
It checks your area and availability, and confirms or offers another slot.
The SMS
The customer receives their booking confirmation, or the list of information needed for their removal quote.
The summary
After the call, an email to the driver, the dispatcher or the office with the booking or the removal job sheet, and the full transcript.
Calendar and tools
Your appointments in your calendar, your calls in your tools.
Pre-booked journeys and removal surveys go into your calendar (Google Calendar, Microsoft 365 or Cal.com), in the slots you open. Each booking or quote sheet can be sent to your dispatch or quoting software by webhook, and if your hotels, businesses and regular customers are in Sellsy or monday.com, the agent recognises them as soon as it answers.
- Your calendar read live, in Google Calendar, Microsoft 365 or Cal.com: real slots, double-booking lock, confirmation and SMS reminder the day before
- SMS sent during the call, with the caller's consent: address, booking link, instructions you've prepared
- Email summary after every call, full transcript, and webhooks to your business software
Sellsy and monday.com connected natively, all your other tools via outbound webhooks. All integrations →
Number and setup
Your number, your setup.
You keep your current number by forwarding it to your agent's number. Your agent also receives a number according to your country's rules: see Sayelo in your country.
Ready in 5 minutes: your agent guides you in writing, on WhatsApp or with a form, reads your website, and you listen to its voice before choosing it. Our team then fine-tunes the settings with you. Numbers and telephony are provided by a partner operator registered with ARCEP (the French telecoms regulator). How it works →
Comparison
Voicemail, call answering service or Sayelo?
| Voicemail | Call answering service | Sayelo | |
|---|---|---|---|
| Available 24/7 | Passive | Extended hours | Round the clock |
| Immediate answer | — | Queue | Yes |
| Journey noted with address, time, passengers and luggage | No | Depends on the script | Yes, repeated back and passed on |
| Area and availability checked before confirming | No | Rarely | Yes, your rules |
| Removal qualified before the quote | No | Yes, after a callback | Yes, details ready |
| Summary & transcript | No | Varies | Yes |
| Cost | Low, ineffective | High | Fixed, from €39/month excl. VAT |
Pricing
Clear pricing, from €39/month excl. VAT.
14-day free trial. No fixed-term commitment: cancel at any time, with 30 days' notice. Minutes, SMS and the number of agents depend on the plan: see pricing and plan details →
Frequently asked questions
Questions from taxis, private hire drivers and removal firms.
Does it take journey bookings?
Yes. It notes the pick-up address, destination, date and time, number of passengers, luggage and any special requests (child seat, pet, flight to track), repeats them back to check, checks your area and availability, and passes the booking to the driver or the dispatcher by SMS and email.
What does it do for an immediate pick-up?
It applies your rules. If a driver is available, it transfers or passes on the request with the waiting time you give. If not, it says so clearly, offers another time or redirects the caller as you've planned. It never promises a car that doesn't exist.
Does it qualify removal quote requests?
Yes, with your questions: type of property, size, approximate volume, floors and lift at both addresses, distance, date, heavy or fragile items, boxes, parking. It books a survey or a callback for the quote, and gives no removal price over the phone.
Does it state my prices?
The ones you've set up (fixed airport or station fare, night and Sunday rates, pick-up charge, removal deposit), exactly as they are. For everything else, it refers to the meter or the quote.
Does it handle hotels and businesses?
Yes, thanks to per-contact instructions. A hotel booking for its guests or a business with an account is recognised by its number, its usual addresses are picked up, and its requests follow its instructions: priority transfer or direct handover to the dispatcher.
Will my clients know they're talking to an AI?
Yes, the agent says so in its very first sentence. A customer booking a taxi for six in the morning wants to be sure the address and time are noted correctly and to receive a confirmation. They get both, while you're out on a job.
Can I keep my number?
Yes. You keep your current number, as you prefer: by forwarding it to your agent or, in France, by porting it, on all plans. A new number is also included from the start of the trial, if you would rather start from scratch. Either way, the number on your vehicles and your cards always gets answered.
Updated on 14 October 2026.
Other industries
Sayelo for other industries.
- answering customers of a car repair garage: Service, tyres, engine warning light, “is my car ready?”: the agent answers and books workshop appointments.
- AI receptionist for driving schools: Enrolment questions answered, driving lessons booked in the right instructor's calendar, late cancellations handled by your rules: the agent answers when everyone is out on the road.
- the AI voice agent for hotels: Booking requests noted and passed to reception, practical questions answered, in the guest's language, day and night.
Hear it answer
before you decide.
The agent calls you back on your mobile and plays the receptionist for a transport business. Three minutes, free, no bank card needed.