AI answering service for glaziers: the broken shop window gets made safe, even at night.
Sayelo, the AI voice agent and AI receptionist for glaziers, answers 24/7. Shop window smashed at night, patio door cracked at the weekend: the agent alerts the on-call glazier, notes the dimensions and leaves double-glazing quotes for the daytime. From €39/month excl. VAT, 14-day free trial, no set-up fees.
A shop window smashed at three in the morning, a patio door cracked by a football on a Saturday, a shopkeeper who can't leave the shop wide open to the street. Sayelo answers at any hour, alerts your on-call glazier according to your rules, notes the address and the approximate dimensions of the glass, gives your safety instructions, and steers double-glazing quotes towards a daytime appointment. The AI announces itself in its very first sentence.
from €39 excl. VAT/month afterwards · no commitment · the AI announces itself on every call
A glazier lives with two phones: the daytime one, for quotes and installations, and the night-time one, for smashed shop windows. The second can't afford voicemail. A shopkeeper whose shop is open to the street at three in the morning keeps calling until someone answers, and that's the glazier who gets the job.
Sayelo's AI answering service answers at any hour. It introduces itself as an AI assistant, identifies the emergency according to your rules, alerts the on-call glazier, notes the address and the type and approximate dimensions of the glass, passes on your safety instructions and asks for photos by SMS. During the day, it qualifies double-glazing quote requests and books measuring visits in your calendar, away from the emergency queue. Shops, managing agents and insurers are recognised and handled according to their instructions. You receive every call by email, summarised and transcribed.
Day to day
What glaziers deal with on the phone.
Smashed shop windows happen at night
A break-in, an accident, a fight outside a bar, and the shop window is on the ground at three in the morning. The shopkeeper calls the first glazier who answers. If it's voicemail, they call the next one, and you hear about it the following day.
Making safe can't wait
A shop open to the street can't be left unprotected. It needs a quick visit, a temporary board or replacement glazing, and a reliable arrival time, not a message left into the void.
Double-glazing quotes to sort
Replacing the windows of a house, replacing a broken pane, fitting a glass splashback or a made-to-measure mirror. Daytime requests to qualify, which have no place in the on-call queue.
Shops, managing agents, insurers
A shop manager, a managing agent with a broken building door, an insurer instructing a job. Different callers, different priorities, one number.
How much are your missed calls costing you? Work it out in one minute with the calculator.
What the agent does
What your AI receptionist does for a glazier.
Alerts the on-call glazier at night and at weekends
Smashed shop window, break-in, fallen patio door glass. The agent applies your rules (immediate transfer to the glazier on duty at the times you define, or a callback within a few minutes) and gives the customer a realistic wait.
Records the glass before setting off
Approximate dimensions, single or double glazing, shop window, door, window or partition, laminated or not. The glazier sets off with the right temporary board and a clear idea of the replacement.
Gives your safety instructions
Don't touch the pieces left in the frame, cordon off the pavement, call the police in the event of a break-in, remove nothing before the insurer has been if that's your instruction. The agent passes on what you've written, nothing else.
Tells businesses from private customers
A shop open to the street comes before a cracked window in a spare room. The agent applies the order of priority you've set, and recognises your regular customers: shops, managing agents, insurers.
Qualifies double-glazing quotes during the day
Number of windows, dimensions, frame type, floor, access. The agent records what's needed and books a measuring visit in your calendar, without mixing these requests up with night-time emergencies.
Prepares the file for the insurance claim
Date and time of the incident, stated cause, police report filed, photos received via the link sent by SMS. The information is gathered for the customer and for you. The agent doesn't comment on whether the insurance will cover it.
Emergencies
Emergencies: what gets transferred, and when.
- Shop window or shop door smashed, premises open to the street: on-call glazier alerted immediately, transfer or callback within a few minutes
- Glass fallen or about to fall, someone injured: instruction to call the emergency services if needed, then the on-call glazier
- Cracked window with no opening to the outside: job scheduled during the day
- Managing agent, insurer, shop under contract: instructions specific to each contact
- Double-glazing, mirror or splashback quote: measuring visit in the calendar
You decide who's on call and at which times, and what the agent states: night call-out charge, Sunday surcharge, temporary making safe. It repeats these amounts as they are and never prices glazing over the phone.
Each transfer number can be offered only at certain times, in your country's time zone: an on-call line in the evening and at weekends then takes priority over the usual number. Outside these times, the agent takes a message and sends it to you. The transfer is direct: if nobody answers, the caller reaches the voicemail of the transfer number.
Step by step
A typical call, from the first ring to the summary.
The ring
The agent answers at three in the morning just as at midday, and introduces itself as the glazier's AI assistant.
The situation
Smashed shop window, cracked patio door, broken building door, double-glazing project. It identifies the emergency according to your rules.
The address and the glass
Address, shop or home, approximate dimensions, type of glazing. It repeats them back to check.
Safety
It passes on your instructions (don't touch the frame, cordon off the area, call the police) and asks for photos by SMS.
On-call glazier or a slot
Premises open to the street: on-call glazier alerted. Otherwise, a daytime slot or a measuring visit in your calendar, confirmed by SMS.
The summary
After the call, an email with the summary, the address, the dimensions, the photos and the full transcript.
Calendar and tools
Your appointments in your calendar, your calls in your tools.
Your emergency repairs, installations and measuring visits go into your calendar (Google Calendar, Microsoft 365 or Cal.com), with time slots reserved for on-call work. Each job can be sent to your invoicing software by webhook, and if your shops, managing agents and insurers are in Sellsy or monday.com, the agent recognises them as soon as it answers.
- Your calendar read live, in Google Calendar, Microsoft 365 or Cal.com: real slots, double-booking lock, confirmation and SMS reminder the day before
- SMS sent during the call, with the caller's consent: address, booking link, instructions you've prepared
- Email summary after every call, full transcript, and webhooks to your business software
Sellsy and monday.com connected natively, all your other tools via outbound webhooks. All integrations →
Number and setup
Your number, your setup.
You keep your current number by forwarding it to your agent's number. Your agent also receives a number according to your country's rules: see Sayelo in your country.
Ready in 5 minutes: your agent guides you in writing, on WhatsApp or with a form, reads your website, and you listen to its voice before choosing it. Our team then fine-tunes the settings with you. Numbers and telephony are provided by a partner operator registered with ARCEP (the French telecoms regulator). How it works →
Comparison
Voicemail, call answering service or Sayelo?
| Voicemail | Call answering service | Sayelo | |
|---|---|---|---|
| Available 24/7 | Passive | Extended hours | Round the clock |
| Immediate answer | — | Queue | Yes |
| On-call glazier alerted at 3 am | No | Depends on the contract | Yes, according to your hours |
| Dimensions and type of glazing recorded | No | Depends on the script | Yes, before any call-out |
| Double-glazing quotes kept separate from emergencies | No | Sometimes | Yes, measuring visit |
| Summary & transcript | No | Varies | Yes |
| Cost | Low, ineffective | High | Fixed, from €39/month excl. VAT |
Pricing
Clear pricing, from €39/month excl. VAT.
14-day free trial. No fixed-term commitment: cancel at any time, with 30 days' notice. Minutes, SMS and the number of agents depend on the plan: see pricing and plan details →
Frequently asked questions
Questions from glaziers.
Does it alert the on-call glazier at night?
Yes, according to the rules you've set. A smashed shop window or premises open to the street trigger an immediate transfer to the glazier on duty. The transfer is direct: if the on-call line doesn't pick up, the caller reaches its voicemail. You define the time slots and the on-call numbers: one number from Solo, several from Pro.
What does it advise after a break-in?
What you've written, and only that. Usually: don't touch the pieces left in the frame, cordon off the pavement, call the police and throw nothing away before the insurer has been. It also sends by SMS the link for receiving photos, useful for you and for the insurance claim.
Does it take the measurements of the glass?
It records the approximate dimensions the customer can give (height and width), the type of glazing and the location. That's enough to set off with the right temporary board. The exact measurements for the replacement are still taken on site by the glazier.
Does it tell private customers from businesses?
Yes. You set the order of priority: usually the shop open to the street first, then the home with a broken window, then the cracked pane that is still holding. Shops under contract, managing agents and insurers are recognised and handled according to their instructions.
Does it handle double-glazing quotes?
Yes, during the day and outside the emergency queue. It qualifies the project (number of windows, dimensions, frame type, floor), then books a measuring visit in your calendar. It gives no glazing prices over the phone.
Will my clients know they're talking to an AI?
Yes, the agent says so in its very first sentence. A shopkeeper standing in front of a smashed window at three in the morning wants an arrival time and a clear instruction. They get both, instead of voicemail.
Can I keep my number?
Yes. You keep your current number, as you prefer: by forwarding it to your agent or, in France, by porting it, on all plans. A new number is also included from the start of the trial, if you would rather start from scratch. Either way, the number displayed on your shopfront and on your on-call contracts always gets answered.
Updated on 25 October 2026.
Other industries
Sayelo for other industries.
- the AI voice agent for locksmiths: Locked out, lost keys, burglary: the agent reassures, states your real charges and alerts the on-call locksmith.
- qualifying joinery quote requests: Windows, doors, fitted furniture: the agent qualifies the request (material and dimensions), books the measuring visit and separates repairs from projects.
- phone answering for roofers: After a storm, every leak is noted with the address and photos, emergency weatherproofing comes first, and roofing quotes arrive qualified.
Guides: AI receptionist: the complete guide
AI receptionist: all industries · Sayelo for trades & construction · AI voice agent for tradespeople
Hear it answer
before you decide.
The agent calls you back on your mobile and plays the receptionist for a glazier. Three minutes, free, no bank card needed.