AI receptionist for bakeries and patisseries: cake orders no longer get lost at the counter.
Sayelo, the AI voice agent and AI receptionist for bakeries and patisseries, answers 24/7. Cakes, croquembouches and celebration orders noted with the inscription and collection time, opening hours and closing day given, no payment taken over the phone. From €39/month excl. VAT, 14-day free trial, no set-up fees.
During the morning bread rush, the queue stretches out onto the pavement, the counter serves non-stop, the baker is at the oven, and the phone rings for a fraisier for Sunday. Sayelo answers, notes the cake or croquembouche order with the number of people, the inscription, the collection date and time, gives your opening hours and closing day, and sends everything to you in writing. Payment is made in the shop: the agent takes no money. The AI announces itself in its very first sentence.
from €39 excl. VAT/month afterwards · no commitment · the AI announces itself on every call
A bakery and patisserie lives by its peak hours: the morning, lunchtime, the end of the day, and festive Sundays. The phone rings at exactly those moments, for a cake, a croquembouche or a simple question about opening hours, and an order scribbled down in a hurry often ends up incomplete. Seasonal peaks and holiday closures make things even harder.
Sayelo's AI receptionist answers in place of the counter when it's full, as back-up for the team, never as a replacement. It introduces itself as an AI, notes the order with the number of people, the inscription and the collection time, reads it back to the customer, applies your ordering lead times and gives your opening hours. It takes no payment over the phone. For your annual holiday or a public holiday, simply write to your agent “We're closed from 24 to 26 December”: during those days, it plays your closure message, with the reopening date. Where voicemail leaves you a message to listen back to and a call answering service doesn't know your range, the agent passes you a ready-to-go order. It does the same for pizzerias and caterers.
Day to day
What bakeries and patisseries deal with on the phone.
The phone rings when the queue is out the door
In the morning before work, at lunchtime for sandwiches, at the end of the day for baguettes: at the counter, you serve, take payment, wrap. Answering keeps the customer in front of you waiting; letting it ring loses the weekend order.
Orders scribbled in a notebook
A fraisier, a plaque saying “Happy Birthday Inès”, a collection on Saturday late morning: jotted down in a hurry between two customers, in a notebook that passes from hand to hand. When the day comes, the time, the first name or the customer's number is missing.
Celebrations all arrive at once
Galettes des rois in January, Easter chocolates, communions and weddings in the warmer months, Yule logs in December: orders are concentrated in a few weeks, at precisely the moment the bakehouse is running flat out.
“Are you open on Monday?”
Closing day, Sunday hours, summer holidays, opening on public holidays: the same questions come up all day long and tie up the line when a customer would like to place a real order.
How much are your missed calls costing you? Work it out in one minute with the calculator.
What the agent does
What your AI receptionist does for a bakery and patisserie.
Takes cake orders
Entremets, tarts, fraisiers, birthday cakes, as your range offers them, with the number of people, the flavour, the inscription on the plaque and the decoration requested. The agent reads the order back to the customer before hanging up and sends it to you straight away.
Prepares croquembouches and celebration orders
Wedding, christening, communion, retirement: date of the event, number of guests, preferred flavours, collection or delivery if you offer it. For a croquembouche, it asks the questions you've planned and passes the request on to you for approval and a quote.
Respects your ordering lead times
You set the minimum lead time for each type of order and the dates when you stop taking them during the festive season. The agent applies them and suggests another date rather than accept an order the bakehouse won't be able to fulfil.
Gives opening hours and closing days
Weekday and Sunday hours, closing day, annual holidays, public holidays, exceptional closures. It answers with your information and sends the shop's address by SMS if the customer asks for it.
Takes no payment over the phone
The agent takes no payment over the phone. It explains that the order is paid for on collection, or states the deposit you ask for on large orders, to be paid in the shop.
Handles orders from businesses
A restaurant adding baguettes to tomorrow's delivery, a company wanting pastries for a meeting, a local association preparing its fête. The agent recognises these regular customers and applies your instructions: a message to the bakehouse or a transfer.
Step by step
A typical call, from the first ring to the summary.
Picking up
The agent answers while the counter serves the queue, and introduces itself as the bakery's AI assistant.
The request
Cake, croquembouche, bread in quantity, question about opening hours. It identifies what the customer wants.
The details
Product, number of people, flavour, inscription, collection day and time. It checks that your ordering lead time is respected.
The read-back
It reads the order back, name and number included, before confirming it with the customer.
The SMS
The customer receives the shop's address and opening hours, as you've prepared them.
The summary
After the call, the order arrives by email, with the collection date, the inscription and the full transcript.
Calendar and tools
Your appointments in your calendar, your calls in your tools.
Every order reaches you by email after the call, with the transcript, and can go to your order board or till system by webhook if the tool accepts it. Appointments to choose a wedding croquembouche go into your calendar, in Google Calendar, Microsoft 365 or Cal.com. The address, opening hours and link to your celebration cake menu are sent by SMS during the call, with the customer's consent.
- Your calendar read live, in Google Calendar, Microsoft 365 or Cal.com: real slots, double-booking lock, confirmation and SMS reminder the day before
- SMS sent during the call, with the caller's consent: address, booking link, instructions you've prepared
- Email summary after every call, full transcript, and webhooks to your business software
Sellsy and monday.com connected natively, all your other tools via outbound webhooks. All integrations →
Number and setup
Your number, your setup.
You keep your current number by forwarding it to your agent's number. Your agent also receives a number according to your country's rules: see Sayelo in your country.
Ready in 5 minutes: your agent guides you in writing, on WhatsApp or with a form, reads your website, and you listen to its voice before choosing it. Our team then fine-tunes the settings with you. Numbers and telephony are provided by a partner operator registered with ARCEP (the French telecoms regulator). How it works →
Comparison
Voicemail, call answering service or Sayelo?
| Voicemail | Call answering service | Sayelo | |
|---|---|---|---|
| Available 24/7 | Passive | Extended hours | Round the clock |
| Immediate answer | — | Queue | Yes |
| Order read back with the collection time | No | Depends on the script | Yes, before hanging up |
| Plaque inscription noted word for word | Often inaudible | Yes | Yes, and transcribed |
| Ordering lead time respected | No | Rarely | Yes, your rules |
| Summary & transcript | No | Varies | Yes |
| Cost | Low, ineffective | High | Fixed, from €39/month excl. VAT |
Pricing
Clear pricing, from €39/month excl. VAT.
14-day free trial. No fixed-term commitment: cancel at any time, with 30 days' notice. Minutes, SMS and the number of agents depend on the plan: see pricing and plan details →
Frequently asked questions
Questions from bakeries and patisseries.
Does it take orders for croquembouches?
It takes the request: date of the event, number of guests, flavours, decoration, collection or delivery. It passes it on to you for approval and a quote, and can book an appointment at the shop in your calendar to discuss it with the couple. It never confirms a croquembouche on your behalf.
What does it do if the requested date is too soon?
It applies the lead time you've set for that type of order. If the date doesn't allow for it, it politely explains and offers the earliest possible date, or something from the display counter if you've planned for that. During the festive season, it states the dates when you're no longer taking orders.
Can it take a deposit?
No, the agent takes no payment over the phone. It states the deposit you ask for on certain orders and explains that it's paid in the shop. The rest is paid on collection, just as you do today.
Does it answer questions about allergens?
It answers only with the information you've given it, word for word, and notes the customer's request in the order for you to confirm. It never guarantees the absence of an allergen or traces: that answer remains yours.
Does it announce our holiday closures?
Yes. You give your closing and reopening dates, and the agent announces them as soon as someone asks whether you're open. It can also take an order for the reopening day, within your lead times.
Will it replace the counter staff?
No. It works as back-up for the team, never as a replacement: it takes the phone when the counter is full, and your sales staff look after the customers in the shop. The orders it notes arrive in writing, with no re-keying.
Does the customer know they're talking to an AI?
Yes, the agent says so in its very first sentence. Someone ordering a birthday cake wants to be sure that the name on the plaque and the collection time are right. The agent reads them back before hanging up.
Updated on 25 October 2026.
Other industries
Sayelo for other industries.
- AI phone answering for pizzerias: Takeaway orders taken from the menu, with name, time, sizes and extras, delivery area checked, order sent to the counter: the rush no longer rings unanswered.
- the AI voice agent for flower shops: Celebration and funeral orders taken with tact, venue, date and ribbon message noted, delivery area checked, passed on to the florist for approval.
- answering a dry cleaner's questions on turnaround and prices: Opening hours, turnaround times and prices given, special requests noted, wedding dresses, leather, curtains, alterations scheduled, collection date given.
Guides: AI receptionist: the complete guide · Holidays and closures: how to handle the phone? · Peak hours on the phone: the method · Measuring your missed calls in one week
Hear it answer
before you decide.
The agent calls you back on your mobile and plays the receptionist for a bakery and patisserie. Three minutes, free, no bank card needed.